Total number of units = 13

4 core units plus

9 elective units

The elective units consist of:

all 4 units in one of the following streams:

Group A Claims Management

Group B Return to Work

Group C Underwriting

Of the remaining 5 units:

up to 5 may be from Group A, B, C or D

up to 2 may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Note: Units selected from other training packages or accredited courses must not duplicate units selected from or available within the Financial Services or Business Services Training Packages.

Core Units

FNSCUS401Participate in negotiations

FNSCUS402Resolve disputes

FNSPIM303Work within the personal injury management sector

FNSPIM409Maintain customer relationship

Elective Units

Group A - Claims management

FNSISV405Analyse insurance claims

FNSPIM403Educate clients on personal injury management issues

FNSPIM414Manage personal injury claims

FNSPIM415Manage personal injury case loads

Group B - Return to Work

FNSPIM401Plan and implement rehabilitation and return to work and health strategies

FNSPIM405Facilitate a return to work

FNSPIM502Facilitate workplace assessment with stakeholders for personal injury cases

PSPIM405A Develop return to work plans

Group C - Underwriting

FNSCRD403Manage and recover bad and doubtful debts

FNSPIM406Develop and maintain knowledge of personal injury management insurance

FNSPIM407Register policy

FNSPIM408Renew and maintain policy

Group D - General

BSBCUS301Deliver and monitor a service to customers

BSBFLM303Contribute to effective workplace relationships

BSBHRM604Manage employee relations

BSBLDR402Lead effective workplace relationships

BSBMGT401Show leadership in the workplace

BSBPMG522Undertake project work

BSBRES401Analyse and present research information

BSBWOR404Develop work priorities

CHCCOM403A Use targeted communication skills to build relationships

CHCDIS509E Maximise participation in work by people with disabilities

CULEVP401A Present information on activities, events and public programs

FNSINC401Apply principles of professional practice to work in the financial services industry

FNSISV401Evaluate risk for new business

FNSISV402Underwrite new business

FNSISV404Underwrite renewal business

FNSPIM304Assess and determine ongoing entitlements

FNSPIM404Assist clients with job placement

FNSPIM410Collect, assess and use information

FNSPIM413Assist with preparations for conciliation and review hearings

FNSPIM501Develop a return to work or injury management strategy

HLTHIR403C Work effectively with culturally diverse clients and co-workers

PSPGOV509A Conduct evaluations

PSPIM402A Undertake initial rehabilitation assessments

PSPIM404A Conduct situational workplace assessments

PSPIM406A Implement and monitor return to work plans

PSPIM504A Contribute to a quality injury management system

Nil.