Subjects
Total number of units = 13
3 core units plus
10 elective units
The elective units consist of:
all 4 units in one of the following streams:
Group A Claims management
Group B Return to work
Group C Underwriting
Group D Medical indemnity.
Of the remaining 6 units:
up to 4 may be from Group A, B, C, D or E
up to 2 may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Note: Units selected from other training packages or accredited courses must not duplicate units selected from or available within the Financial Services or Business Services Training Packages.
Core Units
FNSCUS401 Participate in negotiations
FNSCUS402 Resolve disputes
FNSPIM409 Maintain customer relationship
Elective Units
Group A - Claims management
FNSISV405 Analyse insurance claims
FNSPIM303 Work within the personal injury management sector
FNSPIM414 Manage personal injury claims
FNSPIM415 Manage personal injury case loads
Group B - Return to work
FNSPIM303 Work within the personal injury management sector
FNSPIM401 Plan and implement rehabilitation and return to work and health strategies
FNSPIM405 Facilitate a return to work
FNSPIM502 Facilitate workplace assessment with stakeholders for personal injury cases
Group C - Underwriting
FNSCRD403 Manage and recover bad and doubtful debts
FNSPIM303 Work within the personal injury management sector
FNSPIM407 Register policy
FNSPIM408 Renew and maintain policy
Group D - Medical indemnity
FNSISV407 Use medical terminology in an insurance context
FNSPIM416 Work effectively in the medical indemnity sector
FNSPIM417 Analyse medical indemnity claims
FNSPIM512 Negotiate settlements for medical indemnity claims
Group E - General
BSBCUS301 Deliver and monitor a service to customers
BSBFLM303 Contribute to effective workplace relationships
BSBHRM604 Manage employee relations
BSBLDR402 Lead effective workplace relationships
BSBMGT401 Show leadership in the workplace
BSBPMG522 Undertake project work
BSBRES401 Analyse and present research information
BSBWOR404 Develop work priorities
CHCCOM002 Use communication to build relationships
CHCDIV001 Work with diverse people
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSISV401 Evaluate risk for new business
FNSISV402 Underwrite new business
FNSISV404 Underwrite renewal business
FNSISV512 Work with legal teams to resolve complex claims
FNSPIM403 Educate clients on personal injury management issues
FNSPIM404 Assist clients with job placement
FNSPIM406 Develop and maintain knowledge of personal injury management insurance
FNSPIM505 Use medical knowledge in the management of personal injury claims
FNSPIM304 Assess and determine ongoing entitlements
FNSPIM410 Collect, assess and use information
FNSPIM413 Assist with preparations for conciliation and review hearings
FNSPIM501 Develop a return to work or injury management strategy
PSPGEN051 Conduct evaluations
PSPINM003 Undertake initial rehabilitation assessments
PSPINM005 Conduct situational workplace assessments
PSPINM006 Develop return to work plans
PSPINM007 Implement and monitor return to work plans
PSPINM014 Contribute to a quality injury management system