This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of leadership contexts in the personal injury management sector. It will involve leadership and guidance to others with some responsibility for the personal injury management work outcomes of others. Possible work functions may include:
managing case claims within a large organisation
managing an underwriting group
supervising claims agents
assessing risk within complex proposals or claims
coordinating complex case claims
managing a claims team
analysing complex claims and providing relevant advice
negotiating and resolving disputes
managing multiple teams
monitoring and controlling within an organisation policy and procedures
Subjects
Packaging Rules
12 units must be achieved.
4 core units
8 elective units
at least 4 of the required elective units of competency must be selected from the elective bank below
two or more 2 electives can be selected from units aligned to Diploma qualifications in the FNS10 Financial Services or another endorsed Training Package or accredited course
a maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
FNSFMK505A Comply with financial services legislation and industry codes of practice
TAEDEL402A Plan, organise and facilitate learning in the workplace
NOTE Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.
Pathways...
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS40310 Certificate IV in Personal Injury Management (Claims Management)
FNS40410 Certificate IV in Personal Injury Management (Return to Work)
FNS40510 Certificate IV in Personal Injury Management (Underwriting)
The primary pathway from this qualification is management role employment in the personal injury management sector that may relate to job roles within:
workplace injury insurance
compulsory third party insurance (CTP)
A further learning pathway could be study in relevant higher education programs. Learners should establish relevant qualifications and any credit arrangements that may apply in order to make appropriate elective choices in this qualification.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
building trust and a rapport with clients and stakeholders
developing and writing reports to specifications
interpreting client and stakeholder requirements and tailoring products or services to meet their needs
preparing and presenting correspondence in appropriate electronic format
using effective telephone techniques and having the ability to negotiate solutions with clients, stakeholders and colleagues
using excellent customer service skills and maintaining an ongoing relationship with stakeholders
Teamwork
coaching and mentoring staff to reach minimum customer service standards
contributing to team cohesion and developing team plans
managing workplace relationships including counselling staff as required
monitoring performance and conducting performance appraisals
negotiating and agreeing with staff on performance standards
providing feedback, support and encouragement to team members
Problem solving
comparing products and services in order to offer clients different options
checking the accuracy of calculations
collecting, comparing and contrasting data
determining the viability of new opportunities
identifying occupational health and safety hazards and risk control
resolving poor performance issues within scope of responsibility
using problem solving tools and techniques
working proactively with management to resolve workplace issues
Initiative and enterprise
applying referral skills
applying the learning of ergonomics to develop improved processes
building and implementing reward and recognition strategies for customer loyalty
continually reviewing and applying emerging industry trends to product and services knowledge
exploiting business opportunities
identifying and investigating risk as it relates to new business
Planning and organising
contributing to the planning process by researching and validating information
maintaining systems, records and reporting procedures
planning for the business including establishing KPIs and monitoring staff performance
planning work considering resources, time and other constraints
using organisational skills to locate information on statutory and legislative requirements
Self-management
taking to management, concerns with own level of responsibility
acting as a role model for others
understanding and acting upon compliance matters
working ethically and complying with all industry codes of practice and legislative requirements
Learning
developing and monitoring an organisational training plan and individual training plans
encouraging continuous education and professional development
facilitating internal and external training
identifying and documenting training needs for ongoing compliance
seeking specialist financial advice on behalf of clients as required
Technology
conducting web searches and using corporate templates
operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor information
using research data devices and telecommunication devices and equipment
