Total number of units = 12

3 core units plus

9 elective units

The elective units consist of:

up to 9 from the electives below

up to 3 may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Note: Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the Financial Services or Business Services Training Packages.

Core Units

FNSCUS503Review business performance

FNSFMK505Comply with financial services legislation and industry codes of practice

FNSRSK501Undertake risk identification

Elective Units

Advanced case management

CHCCM501A Coordinate complex case requirements

CHCCM504D Promote high quality case management

FNSRSK502Assess risks

FNSPIM303Work within the personal injury management sector

FNSPIM501Develop a return to work or injury management strategy

Disability insurance

CHCCW503A Work intensively with clients

CHCDIS411A Communicate using argumentative and alternative communication strategies

CHCDIS511A Coordinate services for people with disabilities

CHCCSL507B Support clients in decision-making process

Workplace injury insurance management

FNSISV506Investigate insurance claims

FNSPIM504Manage impairment benefit claims

FNSPIM505Use medical knowledge to manage personal injury claims

General

BSBCMM401Make a presentation

BSBCUS501Manage quality customer service

BSBGOV403Analyse financial reports and budgets

BSBLDR502Lead and manage effective workplace relationships

BSBMGT502Manage people performance

BSBSUS501Develop workplace policy and procedures for sustainability

CHCICS410A Support relationships with carers and families

FNSCUS401Participate in negotiations

FNSINC401Apply principles of professional practice to work in the financial services industry

FNSISV501Issue contracts of insurance covering non-routine and complex situations

FNSISV508Review and advise on claims costs, policies and procedures

FNSISV509Analyse financial, medical and psychological claims assessments

FNSORG504Monitor and supervise work practices to meet financial services regulatory requirements

FNSPIM401Plan and implement rehabilitation and return to work and health strategies

FNSPIM406Develop and maintain knowledge of personal injury management insurance

FNSPIM415Manage personal injury case loads

FNSPIM502Facilitate workplace assessment with stakeholders for personal injury cases

FNSPIM503Represent personal injury management agent or insurer at reconciliation and review hearings

MSAPMSUP390A Use structured problem solving tools

PSPGOV415A Provide workplace coaching

PSPGOV511A Provide leadership

PSPGOV516A Develop and use emotional intelligence

TAEDEL402A Plan, organise and facilitate learning in the workplace

Nil.