This qualification is designed to reflect job roles in the superannuation industry and may involve providing leadership, guidance and responsibility for the superannuation work outcomes of others.
NOTE: For current advice on ASIC compliance under RG146 refer to the advice bulletin on the IBSA website or contact ASIC.
Subjects
12 units must be achieved.
2 core units
plus10 elective units
8 elective units must be selected from the elective list below.
The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV, Diploma or Advanced Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
To achieve Tier 1 competence in Superannuation, participants must provide evidence for assessment of these units of competence.
FNSINC501A Conduct product research to support recommendations
FNSIAD501A Provide appropriate services, advice and products to clients
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions
As well as demonstrate evidence for assessment of the knowledge and skills requirements in this unit of competence, with specific reference to the Specialist Superannuation Knowledge in the Evidence Guide.
Pathways for candidates entering this qualification include:
Certificate IV in Superannuation
A further learning pathway utilising qualifications such as Advanced Diploma of Superannuation would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
building trust and a rapport with clients
conducting research to collect and analyse information and presenting it in report form
developing communication systems for ensuring compliance with organisation’s policies and procedures
interpreting client requirements and tailoring products to meet their needs
managing unresolved disputes, consulting staff and establishing relationships with government information sources
questioning, clarifying and evaluating information
using excellent customer service skills and maintaining an ongoing relationship with clients
Teamwork
monitoring and supporting internal complaints procedures
seeking feedback from clients on service levels and making referrals to specialists as required
supervising work practices and distributing research findings to relevant parties for feedback
supporting staff to implement systems
Problem solving
analysing and synthesising information and determining levels of risk
collecting, comparing and contrasting data
interpreting company policy
resolving customer complaints
surveying potential risk exposure
using dispute resolution techniques
using online help to solve problems with systems
using problem solving tools and techniques
Initiative and enterprise
aligning customer characteristics to the ‘best product’
continually reviewing and applying emerging industry trends to product and service knowledge
determining appropriate strategies for implementing clients’ instructions
generating a range of options for clients to consider
identifying clients with special needs
implementing continuous improvement practices
seeking specialist advice as required
Planning and organising
developing and maintaining systems, records and reporting procedures
ensuring the integrity of systems, records and reporting procedures are maintained
implementing internal monitoring/audit program to ensure ongoing compliance
undertaking research and developing complex solutions to address clients’ needs
Self-management
complying with legislation and all statutory requirements
managing own time and priorities and dealing with contingencies
planning own work, predicting consequences and identifying improvements
self-directing application of knowledge
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
Learning
adapting to change in technology and/or work practices
defining and understanding own work role’s level of responsibility
developing and maintaining personal competency
encouraging continuous education and professional development
facilitating internal training to ensure staff have the knowledge and skills to implement quality and compliance systems
identifying opportunities for professional development
knowing and following workplace safety procedures
maintaining knowledge of legislation, products and services
Technology
conducting web searches and using corporate templates
operating computers, using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor information
using research data devices and telecommunication devices and equipment