This qualification is designed to flexibly reflect the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments.
Packaging Rules
12 units must be achieved:
5 core units
plus7 elective units
the required elective units of competency may be selected from the elective Groups A, B, C or D with 3 selected from Group B
A maximum of 2 electives may be selected from units aligned to other Diploma qualifications in the FNS10 Financial Services Training Package
A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications and 1 elective may be selected from units aligned to Advanced Diploma qualifications in the FNS10 Financial Services Training Package
A maximum of 2 electives may be selected from units aligned to Certificate IV, Diploma or Advanced Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
BSBINM401A Implement workplace information system
BSBMGT502B Manage people performance
BSBSMB405A Monitor and manage small business operations
FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers
FNSINC401A Apply principles of professional practice to work in the financial services industry
Elective units of competency:
Group A (Customer relationship building)
BSBCUS501A Manage quality customer service
FNSCUS502A Monitor client requirements
FNSCUS503A Review business performance
FNSCUS504A Manage premium customer relationships
FNSCUS505A Determine client requirements and expectations
Group B (Sales and marketing)
BSBMKG501B Identify and evaluate marketing opportunities
BSBSLS502A Lead and manage a sales team
FNSBNK501A Manage banking and service strategy for small business customers
FNSSAM501A Apply advanced selling techniques to selling of financial products and services
FNSSAM502A Assess market needs
FNSSAM503A Monitor market opportunities
Group C (Commercial and retail lending)
FNSBNK501A Manage banking and service strategy for small business customers
FNSBNK502A Manage services in a Business Transaction Centre
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
Group D (General business)
BSBINN502A Build and sustain an innovative work environment
BSBMGT516A Facilitate continuous improvement
BSBMGT605B Provide leadership across the organisation
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR501A Manage personal work priorities and professional development
FNSBNK402A Align banking products with the needs of small business customers
FNSBNK503A Provide business advisory services within a financial services context
FNSCUS506A Record and implement client instructions
FNSORG503A Develop a resource plan
FNSRSK602A Determine and manage risk exposure strategies
Note: Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS41010 Certificate IV in Banking Services
FNS41210 Certificate IV in Mobile Banking
or relevant FNS10 qualifications from other industry sectors.
The primary pathway from this qualification is employment in banking and related organisations involving:
team leader or manager roles in branch environments
sales and marketing
small business banking
commercial and retail lending
customer contact service centre management.
An Australian Apprenticeship pathway may be possible for this qualification depending on the State or Territory training authority declaration policy.
A further learning pathway utilising qualifications such as FNS60610 Advanced Diploma of Banking Services Management would support career progression. A further learning pathway could be study in relevant higher education programs. Learners should establish relevant qualifications and any credit arrangements that may apply in order to make appropriate elective choices in this qualification.
Not applicable.
Not applicable.
QUALIFICATION SUMMARY | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | managing small sales teams consulting with stakeholders on sales management policies and procedures building relationships within and outside the organisation liaising with clients on financial needs using effective telephone techniques and negotiate solutions with clients and colleagues |
Teamwork | monitoring and working with staff to implement policies and procedures supervising work practices and adapting to change in technical and work practices supporting staff to implement systems and sell products and services |
Problem solving | aligning client requirements with products and services provided analysing and synthesising information and determining levels of risk comparing risk exposure levels with industry and statutory obligations providing strategies on improving sales performance solving problems in respect to risk and knowledge management systems |
Initiative and enterprise | applying referral skills and implementing continuous improvement practices identifying and investigating sales opportunities and new business identifying improvements to product design and organisation sales processes to inform future activity researching and analysing competitor products and services |
Planning and organising | contributing to the sales process by researching and validating information monitoring sales team performance against KPIs researching, developing, trialling, implementing, monitoring and reviewing policies and procedures |
Self-management | acting as a role model for others applying time management strategies to own work schedule monitoring and evaluating own work performance presenting a positive organisational image working ethically and complying with all industry codes of practice and legislative requirements |
Learning | ensuring evidence of training undertaken to meet sales targets is maintained evaluating and reviewing sales strategies facilitating internal training to ensure staff have the knowledge and skills to implement quality systems and meet targets maintaining personal competency and identifying professional development opportunities |
Technology | operating computers and using word processing, spreadsheet and database skills to produce workplace documentation establishing security and complying with regulatory and industry codes of practice for customer data management using business technology to access, organise and monitor information of products and clients using research data devices and telecommunication devices and equipment |