Total number of units = 12

7 core units plus

5 elective units

The elective units consist of:

up to 5 may be from the electives below

up to 2 may be from a Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course

1 may be from an Advanced Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control

FNSIGN404 Inspect damage and develop scope of work

FNSILA501 Plan and implement loss investigation

FNSILA502 Evaluate collected information

FNSILA503 Report findings and provide guidance to involved parties

FNSILA504 Negotiate and effect settlement

FNSISV405 Analyse insurance claims

Elective Units

Operations

BSBCOM603 Plan and establish compliance management systems

BSBMGT517 Manage operational plan

BSBSUS501 Develop workplace policy and procedures for sustainability

FNSIGN401 Provide technical guidance

FNSIGN402 Inspect quality of work

FNSIGN403 Estimate jobs

FNSIGN406 Inspect property for saleable items and determine their value

FNSILA505 Provide ancillary services

Client relationships

BSBCUS403 Implement customer service standards

BSBCUS501 Manage quality customer service

FNSCUS401 Participate in negotiations

FNSCUS402 Resolve disputes

FNSCUS505 Determine client requirements and expectations

FNSCUS506 Record and implement client instructions

FNSINC401 Apply principles of professional practice to work in the financial services industry

Nil.