Total number of units = 12

7 core units plus

5 elective units

The elective units consist of:

3 from the electives below

Of the remaining 2 units:

up to 2 may be from the electives

up to 2 may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

BSBRSK501 Manage risk

FNSCRD501 Respond to personal insolvency situations

FNSCRD504 Manage the credit relationship

FNSCRD505 *Respond to corporate insolvency situations

FNSINC401 Apply principles of professional practice to work in the financial services industry

FNSORG401 Conduct individual work within a compliance framework

FNSORG502 Develop and monitor policy and procedures

Elective Units

BSBCOM402 Implement processes for the management of a breach in compliance

BSBCNV506 Establish and manage a trust account

BSBCUS501 Manage quality customer service

BSBINN601 Lead and manage organisational change

BSBMGT502 Manage people performance

BSBMGT605 Provide leadership across the organisation

BSBMGT617 Develop and implement a business plan

BSBSMB407 Manage a small team

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWOR501 Manage personal work priorities and professional development

FNSCRD404 Utilise the legal process to recover outstanding debt

FNSCRD405 Manage overdue customer accounts

FNSCRD502 Manage factoring and invoice discounting arrangements

FNSCRD503 Promote understanding of the role and effective use of consumer credit

FNSCUS504 Manage premium customer relationships

FNSCUS505 Determine client requirements and expectations

FNSORG507 Manage client service and business information

FNSORG604 Establish outsourced services and monitor performance

FNSRSK601 Develop and implement risk mitigation plan

*Note the following prerequisite unit requirements:

Nil.