This qualification is intended to provide a general purpose pathway into the financial services industries. It is also intended to provide an effective development option for those candidates for whom the specialist qualification pathways in the Financial Services Training Package are not yet appropriate.
This qualification is designed to reflect the role of employees working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification to meet their training needs. They may require a diploma to meet regulatory requirements or they may perform management or supervisory duties in areas such as:
financial and business processes
customer/client service
a branch/section
advisory/distribution services
a financial services office/practice
a wholesale business unit or team
Subjects
10 units must be achieved:
1 core units
plus9 elective units.
7 elective units must be selected from the elective units listed below or from Diploma qualifications in this training package. A minimum of 5 of these units must be FNS coded units regardless of where they are chosen from.
The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course at Certificate IV, Diploma or Advanced Diploma level.
Where generic imported units are chosen, they must reflect the level of the qualification being taken and the occupational intent of the learner.
Note: Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded. This includes where applicable, any entry requirements.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
Elective units of competency:
Financial services units
FNSBNK501A Manage banking and service strategy for small business customers
FNSBNK502A Manage services in a Business Transaction Centre
FNSBNK503A Provide business advisory services within a financial services context
FNSCNV501A Take instructions in relation to a transaction
FNSCNV502A Read and interpret a legal document and provide advice
FNSCNV503A Analyse and interpret legal requirements for a transaction
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR501A Manage personal work priorities and professional development
Pathways...
This qualification would provide a pathway into any Advanced Diploma level qualification in the Financial Services training package, based upon the electives chosen.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
determining risk profile and negotiating with client on policy/financial plan or transaction
establishing a positive working relationship with clients
identifying client’s objectives, needs and financial situation
providing ongoing service to clients
writing reports and using excellent interpersonal skills
Teamwork
seeking feedback from clients on service levels
supervising work practices and distributing research findings to relevant parties for feedback
supporting staff to implement systems
Problem solving
analysing trends and risk including product modelling
applying estimating, forecasting and analysis skills
checking the accuracy of calculations
comparing products and services in order to offer clients different options
preparing and interpreting complex financial statements and performing complex financial calculations
researching using methods of analysis, testing, assessing and evaluating data and information
surveying potential risk exposure
Initiative and enterprise
applying analytical skills to interpret complex financial statements
applying referral skills
exploring risk issues and tolerance levels with clients
identifying risk changes
monitoring context of product market developments and industry trends
monitoring the business environment to ensure clients’ needs are still being met
proactively anticipating customer requirements and recommending products
Planning and organising
contributing to the planning process by researching and validating information
developing and maintaining systems, records and reporting procedures
ensuring the integrity of systems, records and reporting procedures are maintained
implementing internal monitoring/audit program to ensure ongoing compliance
Self-management
acting as a role model for others
defining and understanding own work role
managing own time and priorities and dealing with contingencies
working ethically and complying with all industry codes of practice and legislative requirements
Learning
adapting to change in technology and/or work practices
applying learning to develop improved practices
coaching and mentoring others to acquire new knowledge and skills
contributing to the learning of others through implementing team building exercises
defining own work role and working within level of responsibility
developing and maintaining personal competence
developing and maintaining professional competence
identifying opportunities for professional development
making referrals to specialists as required
Technology
conducting web searches and using corporate templates
operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor information
using research data devices and telecommunication devices and equipment
