Certificate II in Timber Merchandising
This qualification is designed for job roles in the timber merchandising sector of the forest and forest products industry.
Subjects
Total number of units = 13
6 core units plus
7 elective units, consisting of:
3 units from Group A
up to 4 units from Group A and/or Group B
up to 2 units recommended for packaging at Certificate I, II or III level from this or any other endorsed Training Package or state/territory accredited course.
Elective units must be relevant to work undertaken in the timber merchandising sector of the industry.
CORE UNITS
Field | Unit Code | Unit Title |
Core | Work effectively in the forest and forest products industry | |
Communicate and interact effectively in the workplace | ||
Follow environmental care procedures | ||
Follow OHS policies and procedures | ||
SIRXCCS202 | Interact with customers | |
Advise on products and services | ||
GROUP A ELECTIVE UNITS | ||
Field | Unit Code | Unit Title |
Sawing Operations | Tail out materials | |
Resaw boards and timber | ||
Cross cut materials with a fixed saw | ||
Dock material to length | ||
Cut materials with a hand-held chainsaw | ||
Cut material to length and angles | ||
Machine material | ||
Cut panels | ||
Grading & Testing | Maintain quality and product care | |
Grade hardwood sawn and milled products | ||
Grade softwood sawn and milled products | ||
Grade cypress sawn and milled products | ||
Visually stress grade hardwood | ||
Visually stress grade softwood | ||
Visually stress grade cypress | ||
Warehousing & Distribution | Store materials | |
FPICOT3264 | Build and maintain timber stacks | |
Perform stock control procedures | ||
Pick and process orders | ||
Operate a forklift | ||
Operate specialised load shifting equipment | ||
Move materials mechanically using automated equipment | ||
Licence to operate a forklift truck | ||
Retail | Deliver and monitor a service to customers | |
FPICOT2241 | Apply wood and timber product knowledge | |
SIRXCCS201 | Apply point-of-sale handling procedures | |
SIRXFIN201 | Balance and secure point-of-sale terminal | |
Operate retail technology | ||
SIRXMER201 | Merchandise products | |
Minimise theft | ||
SIRXSLS201 | Sell products and services | |
Timber Products | Dress boards and timber | |
Use hand-held tools | ||
Assemble products | ||
GROUP B ELECTIVE UNITS | ||
Field | Unit Code | Unit Title |
Machinery & Equipment | Maintain chainsaws | |
Drive light rigid vehicle | ||
Drive medium rigid vehicle | ||
Load Handling | Load and unload goods/cargo | |
Prepare cargo for transfer with slings | ||
Safety & Quality Processes | FPICOT3263 | Maintain and contribute to energy efficiency |
HLTAID003 | Provide first aid | |
Administration & Business | Process and maintain workplace information | |
Produce simple word processed documents | ||
Use business technology | ||
Apply retail office procedures | ||
Perform retail finance duties | ||
Pathways...
This qualification has one employment pathway for timber merchandising. This is:
Customer Service / Sales Assistant (Retail or Wholesale)
Entry may be gained through progression from a lower level FPI qualification or recognition of existing industry experience or qualifications.
This qualification may be suited to an Australian Apprenticeship pathway.
Entry Requirements
There are no entry requirements.
Licensing Information
Native FPI units may be subject to state or territory licensing, legislative, regulatory or certification requirements.
Some imported units in the elective bank may be subject to state or territory codes, regulations, licences and/or permits. These units must be implemented in line with the licensing requirements outlined in the unit’s parent Training Package.
Employability Skills
QUALIFICATION SUMMARY | |
The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options. | |
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | Apply detailed specialised knowledge of product to provide accurate advice to customers Conduct communication with customers in a professional, courteous manner, according to store policy Use effective questioning/active listening and observation skills to identify customers' special requirements Use verbal and non-verbal communication to develop rapport with customers during service delivery |
Teamwork | Convey product knowledge to other staff members as required Follow work plans to improve environmental practices and resource efficiency Notify appropriate personnel in the event of an emergency Provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service/sales procedure |
Problem-solving | Accurately identify the nature of customer complaints, resolve complaints and provide service to customers according to store policies Follow safe workplace procedures and safe work instructions for controlling risks Identify and report occupational health and safety issues and risks in the work area to appropriate personnel Promptly refer unresolved customer dissatisfaction or complaints to supervisor |
Initiative and enterprise | Promptly identify customers with special needs or requirements by observation and questioning Recognise and act upon opportunities to deliver additional levels of service beyond the customer's immediate request Suggest improvements to workplace practices and resource efficiency to relevant personnel Take opportunities to turn incidents of customer dissatisfaction into a demonstration of high quality service to customers in line with store policy |
Planning and organising | Access and apply workplace safety procedures Accurately identify and comply with safety signs and symbols Accurately locate, record and report workplace information Gather, convey and receive information |
Self-management | Identify and comply with applicable occupational health and safety, legislative and organisational requirements relevant to communicating and interacting with others Maintain work relationships Safely and efficiently follow environmental care procedures according to organisational requirements Seek appropriate support to assist and improve own performance to achieve personal and organisational goals and objectives |
Learning | Establish opportunities for professional development in consultation with appropriate personnel in accordance with organisational procedures Identify opportunities for professional development Practise and carry out emergency and evacuation procedures in the event of an emergency Record and report information regarding learning and competency development in accordance with organisational requirements |
Technology | Select equipment appropriate to work task requirements and use in accordance with manufacturer's recommendations, which may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers Use a range of communication/electronic equipment |