Certificate II in Health Support Services

This qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry-level qualification and is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Administration support

Assistant cook

Cleaner

Clerk

Domestic assistant

Driver

Food service assistant

Food service worker

Grounds maintenance worker

Handyperson

Hospital assistant

Housekeeping assistant

Kitchen hand

Laundry worker

Maintenance assistant

Orderly

Pathology courier

Porter

Stores assistant

Support services worker

Ward assistant


Subjects

PACKAGING RULES

12 units of competency are required for award of this qualification, including:

4 core units

8 elective units

A wide range of electives is available and can be packaged to provide either:

a generic qualification that covers a range of work functions, or

a targeted qualification as required for specific work roles

Elective units are to be packaged as follows:

For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams)

or

For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group

andadditional electives may be selected from:

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic BSBWOR203B Work effectively with others

add topic HLTHIR301C Communicate and work effectively in health

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTWHS200A Participate in WHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Relevant electives

Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:

Cleaning electives

Laundry electives

Food services electives

Grounds maintenance electives

General maintenance electives

Client support electives

Health administration electives

Stores electives

Transport electives

1.For a generic qualification

Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-H and 'Other relevant electives'.

2.For a qualification targeted to a specific work area

Industry has identified seven specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:

Cleaning work requires 6 Group ACleaning electives

Laundry work requires 6 Group BLaundry electives

Food services work requires 6 Group CFood services electives

Grounds maintenance work requires 6 Group DGrounds maintenance electives

General maintenance work requires 6 Group EGeneral maintenance electives

Client support work requires 6 Group FClient support electives

Health administration work requires 6 Group GHealth administration electives

Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:

"This qualification includes electives required for Cleaning work"

"This qualification includes electives required for Laundry work"

"This qualification includes electives required for Food services work"

"This qualification includes electives required for Grounds maintenance work"

"This qualification includes electives required for General maintenance work"

"This qualification includes electives required for Client support work"

or

"This qualification includes electives required for Health administration work"

3.Select additional electives to a total of 8 electives in line with the Packaging Rules

A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:

PRM04 Asset Maintenance Training Package

LMT07 Textiles, Clothing and Footwear Training Package (V2)

SIT07 Tourism, Hospitality and Events V2

RTF03 Amenity Horticulture Training Package

TLI07 Transport and Logistics Training Package

BSB07 Business Services Training Package (V3)

CPP07 Property Services Training Package

Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.

Group A electives - at least 6 units required for CLEANING work

add topic HLTMS206D Perform general cleaning tasks in a clinical setting

add topic PRMCC07A Perform basic stain removal

add topic PRMCL01B Maintain a hard floor surface

add topic PRMCL04B Maintain a carpeted floor

add topic PRMCL14B Maintain a clean room environment

add topic PRMCL15B Maintain furniture and fittings and room dressing

add topic PRMCL17B Clean a wet area

add topic PRMCL19B Remove waste

add topic PRMCL33B Plan for safe and efficient cleaning activities

add topic PRMCL35B Maintain a cleaning storage area

Group B electives - at least 6 units required for LAUNDRY work

add topic HLTMS201D Collect and manage linen stock at user-location

add topic LMTLA2002A Operate washing machines

add topic LMTLA2003A Control washing machine operation

add topic LMTLA2004A Perform linen rewash

add topic LMTLA2005A Operate hydro extractor

add topic LMTLA2006A Perform conditioning and drying processes

add topic LMTLA2007A Finish products for despatch

add topic LMTLA2008A Repair damaged laundry items

add topic LMTLA2009A Inspect, fold and pack theatre linen

add topic LMTLA2010A Prepare products for storage or despatch

Group C electives - at least 6 units required for FOOD SERVICES work

add topic HLTFS201D Distribute meals and refreshments to clients

(Note pre-requ: add topic HLTFS207C )

add topic HLTFS203D Apply cook-freeze processes

(Note pre-requ: add topic HLTFS207C )

add topic HLTFS204D Provide ward or unit based food preparation and distribution services (Note pre-requ: add topic HLTFS207C )

add topic HLTFS205D Perform kitchenware washing (Note pre-requ: add topic HLTFS207C )

add topic HLTFS206D Carry out cafeteria operations (Note pre-requ: add topic HLTFS207C )

add topic HLTFS207C Follow basic food safety practices

add topic HLTFS208D Transport food (Note pre-requ: add topic HLTFS207C )

add topic HLTHSE204D Follow safe manual handling practices

add topic SITHCCC003B Receive and store kitchen supplies

(Note pre-requ: add topic SITXOHS002A )

add topic SITHCCC004B Clean and maintain kitchen premises

(Note pre-requ: add topic SITXOHS002A )

add topic SITHCCC005A Use basic methods of cookery (Note pre-requs: add topic SITXOHS002A , add topic SITHCCC001B , add topic SITHCCC002A )

add topic SITHCCC006A Prepare appetisers and salads (Note pre-requs: add topic SITXOHS002A , add topic SITHCCC001B , add topic SITHCCC002A )

add topic SITHCCC007A Prepare sandwiches

(Note pre-requs: add topic SITXOHS002A , add topic SITHCCC001B )

add topic SITHCCC008A Prepare stocks, sauces and soups

(Note pre-requs: add topic SITXOHS002A , add topic SITHCCC001B , add topic SITHCCC002A , add topic SITHCCC005A )

add topic SITHCCC032A Apply cook-chill production processes

(Note pre-requs: add topic SITXOHS002A , add topic SITXFSA001A )

Group D electives - at least 6 units required for GROUNDS MAINTENANCE work

add topic AHCPGD201A Plant trees and shrubs

add topic AHCMOM204A Undertake operational maintenance of machinery

add topic AHCMOM304A Operate machinery and equipment

add topic AHCPMG201A Treat weeds

add topic AHCPMG202A Treat plant pests, diseases and disorders

add topic AHCCHM201A Apply chemicals under supervision

add topic AHCINF204A Maintain drainage systems

add topic AHCRGD203A Prune shrubs and small trees

add topic AHCNSY202A Tend nursery plants

Group E electives - at least 6 units required for GENERAL MAINTENANCE work

add topic HLTGM201D Perform routine servicing of plant, equipment and machinery

add topic HLTGM202D Use hand and power tools

add topic HLTGM203D Perform minor general maintenance

add topic HLTGM204D Assist tradesperson with construction and maintenance

add topic HLTGM206D Operate an incinerator

add topic HLTGM207C Carry out work in a food handling area

add topic PRMCL19B Remove waste

add topic PRMCL37A Clean external surfaces

Group F electives - at least 6 units required for CLIENT SUPPORT work

add topic HLTCSD201D Maintain high standard of client service

add topic HLTCSD203D Prepare and maintain beds

add topic HLTCSD208D Transport clients

add topic HLTCSD306D Respond effectively to behaviours of concern

add topic HLTFS204D Provide ward or unit based food preparation and distribution services (Note pre-requ: add topic HLTFS207C )

add topic HLTHSE204D Follow safe manual handling practices

add topic HLTMS201D Collect and manage linen stock at user-location

add topic HLTMS203D Undertake routine stock maintenance

add topic HLTMS207D Handle medical gases safely

Group G electives - at least 6 units required for HEALTH ADMINISTRATION work

add topic BSBADM101A Use business equipment and resources

add topic BSBCUS201B Deliver a service to customers

add topic BSBINM201A Process and maintain workplace information

add topic BSBINM202A Handle mail

add topic BSBITU201A Produce simple word processed documents

add topic BSBITU202A Create and use spreadsheets

add topic BSBWOR204A Use business technology

add topic FNSICGEN305B Maintain daily financial/business records

Group H electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Stores electives

add topic HLTMS203D Undertake routine stock maintenance

add topic TLID2010A Operate a forklift

add topic TLID1001A Shift materials safely using manual handling methods

Transport electives

add topic HLTCSD208D Transport clients

add topic HLTFS208D Transport food (Note pre-requ: add topic HLTFS207C )

add topic HLTMS204D Handle and move equipment, goods, mail and furniture

add topic HLTMS207D Handle medical gases safely

Sustainability electives

add topic CPPCMN3001B Participate in environmentally sustainable work practices


Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries