Certificate III in Health Support Services

This qualification covers workers who provide support for the effective functioning of health services, requiring discretion and judgement. These functions are carried out under supervision. These workers may also provide a team leadership, workplace training or leading hand function. Health Support Services do not involve direct care assistance tasks such as assisting other staff with care of clients.

This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Laundry leading hand

Maintenance supervisor

Senior kitchen hand

Senior cleaner

Food safety supervisor


Subjects

PACKAGING RULES

15 units of competency are required for award of this qualification, including:

4 core units

11 elective units

A wide range of electives is available and can be packaged to provide either:

a generic qualification that covers a range of work functions, or

a targeted qualification as required for specific work roles

Elective units are to be packaged as follows:

For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams)

or

For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group

andadditional electives may be selected from:

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBFLM303C Contribute to effective workplace relationships

add topic HLTHIR301B Communicate and work effectively in health

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTOHS200B Participate in OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Relevant electives

Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:

Cleaning electives

Laundry electives

Food services electives

Grounds maintenance electives

General maintenance electives

Work relationships electives

1.For a generic qualification

Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-D and 'Other relevant electives'.

2.For a qualification targeted to a specific work area

Industry has identified three specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:

Cleaning work requires 6 Group ACleaning electives

Laundry work requires 6 Group BLaundry electives

Food services work requires 6 Group CFood services electives

Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:

"This qualification includes electives required for Cleaning work"

"This qualification includes electives required for Laundry work"

or

"This qualification includes electives required for Food services work"

3.Select additional electives to a total of 11 electives in line with the Packaging Rules

A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:

PRM04 Asset Maintenance Training Package

LMT07 Textiles, Clothing and Footwear Training Package (V2)

SIT07 Tourism, Hospitality and Events V2

RTF03 Amenity Horticulture Training Package

TLI07 Transport and Logistics Training Package

BSB07 Business Services Training Package (V3)

Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.

Group A electives - at least 6 units required for CLEANING work

add topic PRMCC01A Use hot water extraction

add topic PRMCC03A Use dry foam shampoo

add topic PRMCC04A Use dry absorbent compound

add topic PRMCC05A Use wet foam shampoo

add topic PRMCL02B Restore a hard floor surface

add topic PRMCL03B Replace a hard floor finish

add topic PRMCL09B Clean glass surfaces

add topic PRMCL10B Clean ceiling surfaces and fittings

add topic PRMCL13B Clean window coverings

add topic PRMCL16B Wash furniture and fittings

add topic PRMCL20B Clean using pressure washing

add topic PRMCL22B Organise and monitor cleaning operations

Group B electives - at least 6 units required for LAUNDRY work

add topic LMTGN2005B Perform minor maintenance

add topic LMTGN2006B Perform test or inspection to check product quality

add topic LMTGN2008B Coordinate work of team or section

add topic LMTGN2010B Perform tasks to support production

add topic LMTGN3001B Control production in a section of a textiles, clothing and footwear enterprise

add topic LMTGN3005B Plan tasks to assist production operations

add topic LMTGN4005A Plan and implement production within a work area

Group C electives - at least 6 units required for FOOD SERVICES work

add topic HLTFS207C Follow basic food safety practices

add topic HLTFS302C Prepare foods suitable for a range of food service settings (Note pre-requ: add topic HLTFS207C )

add topic HLTFS309C Oversee the day-to-day implementation of food safety in the workplace (Note pre-requ: add topic HLTFS207C )

add topic HLTFS310C Apply and monitor food safety requirements (Note pre-requ: add topic HLTFS207C )

add topic HLTFS311C Develop food safety programs (Note pre-requ: add topic HLTFS207C )

add topic HLTFS312C Conduct food safety audits (Note pre-requ: add topic HLTFS311C )

add topic HLTNA302C Plan and evaluate meals and menus to meet recommended dietary guidelines

add topic SITHCCC009A Prepare vegetables, fruit, eggs and farinaceous dishes (Note pre-requs: add topic SITXOHS002A , add topic SITHCCC001A , add topic SITHCCC002A , add topic SITHCCC005A )

add topic SITHCCC029A Prepare foods according to dietary and cultural needs (Note pre-requ: add topic SITXOHS002A )

add topic SITXINV002A Control and order stock (Note pre-requ: add topic SITXINV001A or add topic SITHCCC003A )

Group D electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Grounds maintenance electives

add topic RTC3401A Control weeds

add topic RTC3404A Control plant pests, diseases and disorders

add topic RTC3704A Prepare and apply chemicals

add topic RTC3705A Transport, handle and store chemicals

add topic RTF3004A Implement a grassed area maintenance program

add topic RTF3010A Establish turf

add topic RTF3014A Implement propagation plan

General maintenance elective

add topic HLTGM305C Maintain pool environments

Work relationships electives

add topic BSBINN301A Promote innovation in a team environment

add topic BSBFLM312C Contribute to team effectiveness

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCORG303B Participate effectively in the work environment

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour


Subject lists

Certificate III in Health Support Services c4196
Units: BSBFLM303C, HLTHIR301B, HLTIN301C, HLTOHS200B
Certificate III in Health Support Services c4196
Units: BSBFLM303C

Pathways...

    Not Applicable


Entry Requirements

Not Applicable


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries