This qualification covers the role of call taking and dispatch in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.
Occupational titles may include:
Ambulance support officer | Communications officer |
Despatcher |
PACKAGING RULES 13 units of competency are required for this qualification, including: 9 core units 4 elective units A wide range of elective units is available, including: Group A OHS electives of which one must be selected for this qualification Group B electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing |
Core units
BSBMED301B Interpret and apply medical terminology appropriately
HLTAMBC401C Receive request for service (Note pre-requs: HLTFA301C , BSBMED301B )
HLTAMBC402C Assign ambulance service resources (Note pre-requ: HLTAMBC401C )
HLTAMBC403C Coordinate resources (Note pre-requ: HLTAMBC401C )
HLTAMBFC301C Communicate with clients and colleagues to support health care
HLTAMBFC402C Communicate in complex or difficult situations (Note pre-requs: HLTAMBFC301C )
HLTAMBPD401C Manage personal stressors in the work environment
HLTFA402C Apply advanced first aid (Note pre-requ: HLTFA301C )
HLTHIR301B Communicate and work effectively in health
Group A OHS electives - one unit must be selected for this qualification
One of the following units must be selected for award of this qualification.
HLTOHS300B Contribute to OHS processes
HLTOHS401A Maintain workplace OHS processes
The importance of culturally aware and respectful practice
All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.
Group B electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.
CHCAC318B Work effectively with older people
CHCCS400B Work within a relevant legal and ethical framework
CHCCS427A Facilitate adult learning and development
CHCDIS301B Work effectively with people with a disability
TAEASS301A Contribute to assessment
TAEASS401A Plan assessment activities and processes
TAEASS402A Assess competence
TAEASS403A Participate in assessment validation
TAEDEL401A Plan, organise and deliver group-based learning
Not Applicable
Entry requirements
To gain entry into this qualification, candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:
HLTFA301C Apply first aid
HLTIN301C Comply with infection control policies and procedures
ICTCC301A Manage workplace relationships in a contact centre
ICTCC320A Use multiple information systems
Not Applicable
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries