Certificate IV in Optical Dispensing

This qualification covers the skills and knowledge required by optical dispensers, to dispense and supply optical appliances as prescribed by optometrists and/or ophthalmologists in accordance with Australian Standards.

The units of competency included in this qualification contribute to the gaining of an optical dispenser's licence where this is required. Optical dispensers practice in a range of environments including optical dispensaries, optometric practices and laboratories. They may be self-employed or employed by another optical dispenser, an optometrist, a major optical dispensing company or other retailers.

This qualification is suited to Australian Apprenticeship pathways.



14 units of competency are required for award of this qualification, including:

11 core units

3 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages

Core units

add topic BSBWOR301A Organise personal work priorities and development

add topic BSBWOR401A Establish effective workplace relationships

add topic HLTCOM301C Provide specific information to clients

add topic HLTCOM405C Administer a practice

add topic HLTHIR301B Communicate and work effectively in health

add topic HLTOHS300B Contribute to OHS processes

add topic HLTOPD401B Work effectively in the ophthalmic industry

add topic HLTOPD403B Dispense optical appliances and services

add topic HLTOPD404B Dispense atypical prescriptions (Note pre-requs: add topic HLTOPD401B , add topic HLTOPD403B )

add topic HLTOPD407B Perform workshop skills and place orders

add topic SIRXSLS001A Sell products and services

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Other electives are to be selected in line with the specified Packaging Rules. The following electives may facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

add topic BSBCUS301A Deliver and monitor a service to customers


add topic CHCCS311C Deliver and monitor services to clients

add topic BSBWOR402A Promote team effectiveness

add topic CHCORG607C Manage workplace issues

add topic HLTCOM503C Manage a practice

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour

add topic HLTHIR505C Provide leadership in promoting effective work practices in health

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTOHS401A Maintain workplace OHS processes

add topic HLTOPD402B Perform edging and fitting

add topic HLTOPD405B Market and promote optical products and services


    Not Applicable

Entry Requirements

Entry/licensing requirements:

In some States/Territories:

Participants must have a licence to practise prior to placement in the workplace

Participants may need to undertake HLTOPD402B Perform edging and fitting in order to meet local licensing requirements

Occupational titles for these workers may include:

Optical dispenser

Dispensing optician (NZ)

Licensing Information

Refer to Entry Requirements

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries