Diploma of Practice Management

This qualification covers workers who undertake a range of functions requiring application of knowledge and skills to achieve results in line with the organisation/business's goals and strategic direction.

These workers manage the operations and promotion of professional practices in the health sector.

Occupational titles for these workers may include:

Practice manager

Business manager

Program manager

Service manager



16 units of competency are required for award of this qualification, including:

10 core units

6 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic BSBMGT502B Manage people performance

add topic BSBRSK501A Manage risk

add topic HLTHIR505D Provide leadership in promoting effective work practices in health

add topic HLTHIR506C Implement and monitor compliance with legal and ethical requirements

add topic HLTIN403C Implement and monitor infection control policy and procedures

(Note pre-requ: add topic HLTIN301C )

add topic HLTWHS300A Contribute to WHS processes

add topic HLTWHS501A Manage workplace WHS processes

add topic HLTPM501B Manage in a health care business

add topic HLTPM502B Manage health billing and accounting system

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.


add topic BSBADM502B Manage meetings

add topic BSBAUD503B Lead a quality audit

add topic BSBAUD504B Report on a quality audit

add topic BSBCUS501C Manage quality customer service

add topic BSBFIM501A Manage budgets and financial plans

add topic BSBINM501A Manage an information or knowledge management system

add topic BSBMGT502B Manage people performance

add topic BSBMGT515A Manage operational plan

add topic BSBMGT516C Facilitate continuous improvement

add topic BSBPUR501C Develop, implement and review purchasing strategies

add topic BSBRKG502B Manage and monitor business or records systems

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic BSBWOR502B Ensure team effectiveness

add topic CHCCD619B Establish and maintain community, government and business partnerships

add topic CHCINF505C Meet statutory and organisation information requirements

add topic CHCPOL504B Develop and implement policy

add topic HLTHIR501C Maintain an effective health work environment

add topic PSPMNGT605B Manage diversity

Practice promotion

add topic BSBADV507B Develop a media plan

add topic BSBADV509A Create mass print media advertisements

add topic BSBADV510A Create mass electronic media advertisements

add topic BSBMKG501B Identify and evaluate marketing opportunities

add topic BSBMKG502B Establish and adjust the marketing mix

add topic BSBMKG514A Implement and monitor marketing activities

add topic BSBMKG608A Develop organisational marketing objectives

Human resources

add topic BSBHRM502A Manage human resources management information systems

add topic BSBHRM503B Manage performance management systems

add topic BSBHRM505B Manage remuneration and employee benefits

add topic BSBHRM506A Manage recruitment selection and induction processes

add topic BSBHRM507A Manage separation or termination

add topic BSBHRM509A Manage rehabilitation or return to work programs

add topic BSBWRK509A Manage industrial relations


add topic CHCORG428A Reflect on and improve own professional practice

add topic HLTAMBPD401C Manage personal stressors in the work environment


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries