Certificate II in Information Technology


This qualification provides the foundation ICT skills and knowledge for an individual to be an effective ICT user or employee. The qualification has a fundamental ICT knowledge and skills base which is pivotal for all other qualifications in ICA05. The 8 core units contain those basic ICT skills and knowledge required for effective entry into all ICA05 qualifications from Certificate III upwards.

The qualification introduces OH&S and soft skills such as communication into the 8 core units. Electives make up 40 per cent of the qualification and are to be selected predominantly from ICA05 but with the option of up to half of the electives coming from other packages. A number of electives provide effective entry into the Certificate III in IT. It is possible to achieve this qualification during the final years of secondary school education subject to the demonstration of competency to a standard expected in the workplace.

Job Roles

The qualification provides foundation general computing and employment skills that enable participation in an information technology environment in any industry. Small to medium enterprises (SMEs) will find the contents of this qualification useful at an ICT user level. In its own right such a qualification could equip an individual to undertake roles such as office assistant or to work in records management at a junior level; however its usefulness is most likely to be found in supplementing functions in roles prevalent in other industries.

Prerequisite Requirements

A number of units within this qualification have prerequisites. These are detailed as follows:

Code and title

ICAD2012B Design organisational documents using computing packages

ICAU1128B Operate a personal computer

ICAS2248A Protect and secure information assets

ICAU2231B Use computer operating system

ICAU2005B Operate computer hardware

ICAU1128B Operate a personal computer

ICAU2013B Integrate commercial computing packages

ICAU1128B Operate a personal computer

ICAU2231B Use computer operating system

ICAU1128B Operate a personal computer


Qualification Structure

To attain the ICA20105 Certificate II in Information Technology 14 units must be achieved:

8 core units; plus

6 electives units, 3 taken from Group A and 3 taken from Group B

Core Units

add topic BSBCMN106A Follow workplace safety procedures

add topic ICAD2012B Design organisational documents using computing packages

add topic ICAU2005B Operate computer hardware

add topic ICAU2006B Operate computing packages

add topic ICAU2013B Integrate commercial computing packages

add topic ICAU2231B Use computer operating system

add topic ICAW2001B Work effectively in an IT environment

add topic ICAW2002B Communicate in the workplace

3 Units selected from Group A Electives

add topic ICAD2003B Receive and process oral and written communication

add topic ICAD3218B Create user documentation

add topic ICAI2015B Install software applications

add topic ICAI3021B Connect internal hardware components

add topic ICAS2008B Maintain inventories for equipment, software and documentation

add topic ICAS2009B Interact with clients

add topic ICAS2010B Apply problem solving techniques to routine malfunctions

add topic ICAS2014B Connect hardware peripherals

add topic ICAS2016B Record client support requirements

add topic ICAS2017B Maintain system integrity

add topic ICAS2243B Detect and protect from spam and destructive software

add topic ICAS2248A Protect and secure information assets

add topic ICAS3034B Determine and action network problems

add topic ICAS3115B Maintain equipment and software in working order

add topic ICAS3121B Administer network peripherals

add topic ICAS3234B Care for computer hardware

add topic ICAT3025B Run standard diagnostic tests

add topic ICAU2007B Maintain equipment and consumables

add topic ICAU3004B Apply occupational health and safety procedures

add topic ICAU3019B Migrate to new technology

add topic ICAW2011B Work individually or as a team member to achieve organisational goals

add topic ICPKN315B Apply knowledge and requirements of the multimedia sector

add topic ICPMM32B Capture a digital image

add topic ICPMM263B Access and use the internet

3 Units selected from Group B Electives

(Listed in Recommended Order)

ICA20105 Electives list above; and/or

from elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate II or Certificate III); and/or

from the preferred Training Packages (BSB07 Business Services; ICT02 Telecommunications; CUF07 Screen and Media; ICP05 Printing and Graphic Arts; SIR07 Retail Services; CUV03 Visual Arts, Craft and Design) (at Certificate II or Certificate III); and/or

any other Training Package (at Certificate II or Certificate III) based on documented industry or enterprise need; and/or

any accredited course.

Elective units chosen must be relevant to the work outcome, local industry requirements and the qualification level.


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability skills summary

ICA20105 Certificate II in Information Technology

The following table contains a summary of the employability skills required for a Basic Data Processing and Application Support Officer. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry requirements for this qualification include:


providing client support using verbal and non-verbal communication

reading and writing basic workplace documents and technical manuals


reporting detected destructive software to appropriate persons

seeking feedback from users of new or upgraded technology

Problem Solving

configuring operating systems to suit the working environment

solving organisational problems by applying technology

Initiative and Enterprise

selecting appropriate software and file formats for an activity

Planning and Organising

identifying work to be completed and then prioritising tasks

planning and organising the selection, manufacture and siting of hardware


establishing own work schedule and taking responsibility for own outputs in work and learning

following occupational health and safety standards and organisational policies to avoid injury or illness


acquiring and using new or upgraded technology skills to enhance learning

having a basic knowledge of current industry accepted hardware and software products


selecting, installing and using computer software and hardware