Certificate III in Information, Digital Media and Technology

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.

Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

Job roles

Possible job titles relevant to this qualification include:

help desk officer

help desk assistant

ICT operations support

ICT user support

PC support

technical support.


Total number of units = 17

6 core units plus

11 elective units

The elective units consist of:

5 units from one of the following specialist elective groups:

Group A Applications

Group B Network administration

Group C Support

Group D Web technologies

Group E Multimedia

up to 6 from any of the specialist elective groups below or from Group F general elective units below

up to 3 from elsewhere in ICA11 or any other Training Package or accredited course at Certificate III or IV level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units

add topic BSBOHS302B Participate effectively in OHS communication and consultative processes

add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

add topic ICAICT202A Work and communicate effectively in an IT environment

add topic ICAICT301A Create user documentation

add topic ICAICT302A Install and optimise operating system software

add topic ICASAS301A Run standard diagnostic tests

Elective units

Specialist elective units

Group A Applications

add topic ICAICT203A Operate application software packages

add topic ICAICT304A Implement system software changes

add topic ICAICT307A Customise packaged software applications for clients

add topic ICAICT308A Use advanced features of computer applications

add topic ICAICT409A Develop macros and templates for clients using standard products

Group B Network administration

add topic ICANWK301A Provide network systems administration

add topic ICANWK302A Identify and resolve network problems

add topic ICANWK304A Administer network peripherals

add topic ICANWK305A Install and manage network protocols

add topic ICASAS307A Install, configure and secure a small office home office network

Group C Support

add topic ICAICT303A Connect internal hardware components

add topic ICASAS303A Care for computer hardware

add topic ICASAS304A Provide basic system administration

add topic ICASAS305A Provide IT advice to clients

add topic ICASAS306A Maintain equipment and software

Group D Web technologies

add topic BSBEBU401A Review and maintain a website

add topic ICAWEB201A Use social media tools for collaboration and engagement

add topic ICAWEB301A Create a simple markup language document

add topic ICAWEB302A Build simple websites using commercial programs

add topic ICAWEB303A Produce digital images for the web

Group E Multimedia

add topic CUFANM301A Create 2D digital animations

add topic CUFANM302A Create 3D digital animations

add topic ICAGAM301A Apply simple modelling techniques

add topic ICAGAM302A Design and apply simple textures to digital art

add topic ICAGAM303A Review and apply the principles of animation

General elective units

Group F

add topic BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

add topic CUFDIG301A Prepare video assets

add topic CUFDIG302A Author interactive sequences

add topic CUFDIG304A Create visual design components

add topic ICAICT305A Identify and use current industry-specific technologies

add topic ICAICT306A Migrate to new technology

add topic ICANWK303A Configure and administer a network operating system

add topic ICPMM346C Incorporate video into multimedia presentations

add topic ICAPRG301A Apply introductory programming techniques

add topic ICTCBL2065A Splice and terminate optical fibre cable for carriers and service providers

add topic ICTCBL2136A Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule

add topic ICTCBL2137A Install, maintain and modify customer premises communications cabling: ACMA Open Rule

add topic ICTCBL2139A Apply safe technical work practices for cabling registration

add topic ICTBWN3082A Perform tests on optical communication system and components

add topic ICTBWN3088A Install optical fibre splitters in fibre distribution hubs

add topic ICTBWN3090A Install lead-in module and cable for fibre to the premises

add topic ICTBWN3100A Work safely with live fibre to test and commission a fibre to the x installation

Subject lists

Certificate III in Information, Digital Media and Technology
Certificate III in Information, Digital Media and Technology 0f24f


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification may include:

    after achieving ICA20111 Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA20111


    with demonstrated vocational experience in a range of work environments using basic information technologies.

    Pathways from the qualification

    ICA40111 Certificate IV in Information Technology, or a range of other Certificate IV qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no link between this qualification and licensing, legislative or regulatory requirements, except for three elective units ICTCBL2136A , ICTCBL2137A and ICTCBL2139A , which must be undertaken with reference to the regulatory regime of the prevailing statutory authority (currently ACMA). There may be some alignment with industry-standard certification competencies.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification


liaising with clients to determine requirements and ensure that they are met

interpreting software manual instructions

producing user documents


contacting operating system vendors to obtain technical specifications and system requirements

submitting developed user documentation to the target audience for review


determining the uses and audience of a simple markup language document

troubleshooting and running diagnostic tests and providing solutions to hardware or software faults

Initiative and enterprise

assessing and recording information from various sources

identifying and applying skills and knowledge to a wide variety of contexts

investigating and documenting solutions to client problems

customising packaged application software to client requirements

Planning and organising

planning for the implementation of software changes by seeking technical and client information and organising the process


prioritising and taking responsibility for own outputs in working and learning

implementing safe and sustainable work practices


adopting and transferring skills and knowledge to new environments

keeping up-to-date with current industry-accepted hardware and software products and services

providing one-to-one instruction for clients about operating system software

reviewing client feedback and identifying areas for improvement


selecting, installing and using computer software and hardware products

configuring, optimising and testing system software for a small home office or a small to medium business network