This qualification provides the skills and knowledge for an individual to install and manage small scale networks, either as an independent network support technician or as part of a team.
Job roles
Possible job titles relevant to this qualification include:
network support
network operations support
network operations technician
network technician
network support technician.
Total number of units = 17
8 core units plus
9 elective units
The elective units consist of:
up to 9 from the elective units listed below
up to 3 from elsewhere in ICA11 or any other Training Package or accredited course at Certificate IV or Diploma level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core units
BSBOHS302B Participate effectively in OHS communication and consultative processes
ICAICT401A Determine and confirm client business requirements
ICAICT418A Contribute to copyright, ethics and privacy in an IT environment
ICANWK401A Install and manage a server
ICANWK402A Install and configure virtual machines for sustainable ICT
ICANWK403A Manage network and data integrity
ICANWK404A Install, operate and troubleshoot a small enterprise branch network
ICTTEN4198A Install, configure and test an internet protocol network
Elective units
BSBCRT401A Articulate, present and debate ideas
BSBWOR404B Develop work priorities
ICAICT403A Apply software development methodologies
ICAICT408A Create technical documentation
ICAICT417A Identify, evaluate and apply current industry-specific technologies to meet industry standards
ICANWK405A Build a small wireless local area network
ICANWK406A Install, configure and test network security
ICANWK407A Install and configure client-server applications and services
ICANWK408A Configure a desktop environment
ICANWK409A Create scripts for networking
ICANWK410A Install hardware to a network
ICANWK411A Deploy software to networked computers
ICANWK412A Create network documentation
ICAPMG401A Support small scale IT projects
ICAPRG425A Use structured query language
ICASAS426A Locate and troubleshoot IT equipment, system and software faults
ICTOPN4116A Use advanced optical test equipment
ICTSUS4183A Install and test renewable energy system for ICT networks
ICTSUS4184A Install and test power saving hardware
ICTSUS4185A Install and test power management software
ICTSUS4186A Install thin client applications for power over ethernet
ICTTEN4199A Install, configure and test a router
ICTTEN4202A Install and test a radio frequency identification system
ICTTEN4210A Implement and troubleshoot enterprise routers and switches
ICTTEN4211A Design, install and configure an internetwork
ICTTEN5200A Install, configure and test a local area network switch
Selecting elective units for different outcomes
The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but are in no way prescriptive.
Certified networking technician
Core units plus:
ICANWK404A Install, operate and troubleshoot a small enterprise branch network
ICANWK405A Build a small wireless local area network
ICTTEN4199A Install, configure and test a router
Certified technology specialist graphical user interfaces (GUI)
Core units plus:
ICANWK403A Manage network and data integrity
ICANWK408A Configure a desktop environment
Certified technician or technology specialist small server configuration
Core units plus:
ICANWK401A Install and manage a server
Certified IT enterprise, security or server administrator
Core units plus:
ICANWK406A Install, configure and test network security
ICANWK403A Manage network and data integrity
Certified SQL associate or specialist
Core units plus:
ICAPRG425A Use structured query language
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
after achieving ICA30111 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA30111
OR
with demonstrated vocational experience in a range of work environments in a network support role, including administrator, manager, operations analyst, operations engineer/technician, or technician.
Pathways from the qualification
ICA50411 Diploma of Information Technology Networking, or a range of other ICA Diploma qualifications.
There are no entry requirements for this qualification.
There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill | Industry/enterprise requirements for this qualification |
Communication | writing for business, requiring depth in some areas and analysis and evaluation of information in a defined range of areas presenting to teams and conducting meetings with clients |
Teamwork | consulting with work team to review proposed changes against current and future business requirements establishing and improving work teams in an IT environment |
Problem-solving | debugging code solving network problems related to the installation of hardware, software and networks |
Initiative and enterprise | developing new criteria and procedures for performing current practices identifying, analysing and evaluating information from a variety of sources |
Planning and organising | creating project plans to guide the development of systems methodologies planning and designing different networking configurations |
Self-management | taking responsibility for own output in relation to specified quality standards meeting ethical standards in the areas of security, legal, moral and ethical practice |
Learning | maintaining knowledge of tools and software applications and the goods and services provided obtaining client evaluation and feedback providing instruction to clients and users |
Technology | selecting and using software, hardware and networking components and diagnostic tools in a wide range of different environments |