Diploma of Information Technology (General)

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of ICT fields at Diploma level. The qualification has a strong core ICT base sharing the same core competencies as several other ICT qualifications of the same level. Depending on the stream chosen, this qualification offers pathways into a number of ICT qualifications at Advanced Diploma level.

It is a broad and flexible qualification with multiple internal pathways and no direct equivalent in ICA99 Version 3. However, where the combination of core and elective units selected matches another ICA05 Diploma of IT equivalent, the latter award must be issued in preference to this 'general' qualification. Note: This alternative qualification must be on the RTO's scope of registration to issue the latter award. This will ensure that there is clear identification of the work-related area of specialisation that has been undertaken.

There are 8 streams provided for in this qualification:

E-business and Management

Client Support

Communication and Documentation

Hardware and Operating Systems

Networks

Software

Multimedia and Websites

Database

Job Roles

This qualification is designed to be very flexible with a wide selection of unit choices and options. It is intended that the qualification provides those skills and knowledge required by an individual to operate effectively in high level ICT technical support roles within organisations.

It is not feasible to identify one specific vocational outcome for this qualification because of the 'general' nature of this qualification and the diverse array of unit choices and streams available. The judicious choice of stream and electives units would provide for more specialist vocational outcomes associated with the streams. Job titles listed for other ICA05 Diploma qualifications that in part match the above streams could provide some guidance.

Prerequisite Requirements

A number of units within this qualification have prerequisites. These are detailed as follows:

Code and title

Prerequisite units required

ICAA5049B Develop high-level object-oriented class specifications

ICAA4233B Determine and apply appropriate development methodologies

ICAA5141C Design and develop dynamic websites to meet technical requirements

ICAA4142C Design a website to meet technical requirements #

ICAA5147B Determine suitability of database functionality and scalability

ICAA4041C Determine and confirm client business expectations and needs

ICAA5151B Gather data to identify business requirements

ICAA4041C Determine and confirm client business expectations and needs

ICAA4233B Determine and apply appropriate development methodologies

ICAA5158B Translate business needs into technical requirements

ICAA4233B Determine and apply appropriate development methodologies

ICAA5245A Evaluate RFID systems

ICAA4041C Determine and confirm client business expectations and needs

ICAD4217B Create technical documentation

ICAA5246A Design an RFID implementation

ICAA4041C Determine and confirm client business expectations and needs

ICAD4217B Create technical documentation

ICAB4229B Apply intermediate programming skills in another language

ICAB4222B Apply introductory programming skills in another language

ICAB5159C Build a security shield for a network

ICAS5192B Configure an internet gateway #

ICAB5160C Build and configure a server

ICAA5140C Design a server #

ICAB5228B Maintain functionality of legacy code programs

ICAB4222B Apply introductory programming skills in another language #

ICAB5230B Maintain custom software

ICAB4222B Apply introductory programming skills in another language #

ICAD5092B Update and document operational procedures

ICAD3218B Create user documentation

ICAD4217B Create technical documentation

ICAI5173B Install and configure a single-segment local area network switch

ICAI3101B Install and manage network protocols

ICAI2015B Install software applications

ICAI5176C Install and configure router

ICAI3101B Install and manage network protocols

ICAI5250A Develop, implement and evaluate system and application security

ICAB4225B Automate processes

ICAI5252A Develop, implement and evaluate an incident response plan

ICAP4037B Contribute to the development of a strategy plan #

ICAI5152B Implement risk management processes

ICAI5253A Implement and evaluate systems for regulatory and standards compliance

ICAA4041C Determine and confirm client business expectations and needs

ICAP5036B Determine appropriate IT strategies and solutions

ICAP4037B Contribute to the development of a strategy plan #

ICAP5039B Match IT needs with the strategic direction of the enterprise

ICAA4041C Determine and confirm client business expectations and needs

ICAS5103B Establish and maintain client user liaison during support activity

ICAW4027B Relate to clients on a business level

ICAS5104B Determine maintenance strategy

ICAT3025B Run standard diagnostic tests

ICAS5105B Coordinate change requests

ICAP4037B Contribute to the development of a strategy plan #

ICAT5083B Develop and conduct client acceptance test

ICAW4027B Relate to clients on a business level

# This unit has prerequisite requirements. Section 1.6 provides further details.


Subjects

Qualification Structure

To attain the ICA50105 Diploma of Information Technology (General) 21 units must be achieved:

6 common core units; plus

9 specialist core stream units (3 units chosen from any 3 specialist core stream units - E-business and Management, Client Support, Communication and Documentation, Hardware and Operating Systems, Networks, Software, Multimedia and Websites, Database); plus

6 elective units

Achieve 6 Common Core Units

Common Core

add topic BSBPMG505A Manage project quality

add topic ICAA5056B Prepare disaster recovery and contingency plans

add topic ICAA5158B Translate business needs into technical requirements

add topic ICAP5039B Match IT needs with the strategic direction of the enterprise

add topic ICAS5202B Ensure privacy for users

add topic PSPPM502B Manage complex projects

Achieve 9 specialist core stream units (by choosing 3 units from any 3 specialist core streams below - E-business and Management, Client Support, Communication and Documentation, Hardware and Operating Systems, Networks, Software, Multimedia and Websites, Database)

Specialist Core Stream - E-business and Management

add topic ICAA5054C Validate quality and completeness of system design specifications

add topic ICAA5138B Determine acceptable developers for projects

add topic ICAA5148B Select new technology models for business

add topic ICAA5151B Gather data to identify business requirements

add topic ICAI5088B Evaluate and negotiate vendor offerings

add topic ICAI5152B Implement risk management processes

add topic ICAS5111B Review and manage delivery of maintenance services

Specialist Core Stream - Client Support

add topic BSBWOR502A Ensure team effectiveness

add topic ICAA5143C Implement process re-engineering strategies in an organisation

add topic ICAI5216B Monitor and improve knowledge management system

add topic ICAP5036B Determine appropriate IT strategies and solutions

add topic ICAT5083B Develop and conduct client acceptance test

Specialist Core Stream - Communication and Documentation

(Note: There is no electives list for this stream)

add topic ICAB5161B Build a document using extensible mark-up language

add topic ICAD5092B Update and document operational procedures

add topic ICAD5210B Analyse information and assign meta-tags

add topic ICAS5102B Establish and maintain client user liaison

add topic ICAS5103B Establish and maintain client user liaison during support activity

add topic ICAS5105B Coordinate change requests

Specialist Core Stream - Hardware and Operating Systems (Note: There is no electives list for this stream)

add topic ICAA5150C Evaluate vendor products and equipment

add topic ICAB5160C Build and configure a server

add topic ICAI5087B Acquire system components

add topic ICAS5104B Determine maintenance strategy

Specialist Core Stream - Networks

add topic ICAA5145B Identify best-fit topology for a wide area network

add topic ICAB5159C Build a security shield for a network

add topic ICAI5173B Install and configure a single-segment local area network switch

add topic ICAI5176C Install and configure router

Specialist Core Stream - Software

add topic ICAB5062B Perform data conversion

add topic ICAB4229B Apply intermediate programming skills in another language

add topic ICAB5228B Maintain functionality of legacy code programs

add topic ICAB5230B Maintain custom software

add topic ICAT4242B Perform unit test for a class

add topic ICAT5079B Perform integration test

Specialist Core Stream - Multimedia and Websites

add topic CUFANM01A Develop and implement designs for animation

add topic CUFRAD01A Originate and develop the concept

add topic CUFWRT07A Write an interactive sequence for multimedia

add topic ICAA5141C Design and develop dynamic websites to meet technical requirements

add topic ICAB5165B Create dynamic web pages

add topic ICAB5177B Build Java applets

add topic ICAB5180C Integrate database with a website

add topic ICAS5203B Evaluate and select a web hosting service

add topic ICAU5208B Use site server tools for transaction management

Specialist Core Stream - Database

add topic ICAA5046B Model preferred system solutions

add topic ICAA5049B Develop high-level object-oriented class specifications

add topic ICAA5050B Develop detailed component specifications from project specifications

add topic ICAA5147B Determine suitability of database functionality and scalability

Achieve 3 Elective Units Chosen from the ICA50105 specialist core (above) or specialist elective streams (below) not already selected

Specialist Electives Stream - E-business and Management

add topic BSBEBUS510A Manage e-business outsourcing

add topic BSBEBUS511A Implement a knowledge management strategy for an e-business

add topic BSBFLM514A Manage people

add topic BSBPMG508A Manage project risk

add topic BSBEBUS505A Implement new technologies for business

add topic BSBEBUS510A Manage e-business outsourcing

add topic ICAA5150C Evaluate vendor products and equipment

add topic ICAP5155B Plan process re-engineering strategies for business

add topic ICAA5143C Implement process re-engineering strategies in an organisation

Specialist Electives Stream - Client Support

add topic BSBEBUS510A Manage e-business outsourcing

add topic BSBMGT516A Facilitate continuous improvement

add topic ICAS4116B Undertake capacity planning

Specialist Electives Stream - Networks

add topic ICAA5045C Produce network architecture design

add topic ICAS5123C Manage network security

add topic ICAA5140C Design a server

add topic ICAA5245A Evaluate RFID systems

add topic ICAA5246A Design an RFID implementation

add topic ICAB5162B Install, configure and test a payment gateway

add topic ICAI5250A Develop, implement and evaluate system and application security

add topic ICAI5252A Develop, implement and evaluate an incident response plan

add topic ICAI5253A Implement, and evaluate systems for regulatory and standards compliance

add topic ICTTC168A Design and implement an enterprise VoIP and unified communications network

Specialist Electives Stream - Software

add topic ICAA5048B Develop configuration management protocols

add topic ICAB5065B Prepare for the build phase

add topic ICAB5066B Coordinate the build phase

add topic ICAB5072B Develop integration blueprint

add topic ICAB5179B Build decks using wireless mark-up language

add topic ICAB5223B Apply intermediate object-oriented language skills

add topic ICAT5081B Perform systems test

Specialist Electives Stream - Multimedia and Websites

add topic ICAA5146B Develop website information architecture

add topic ICAS5199B Manage business websites and servers

add topic CUFANM403A Create titles for screen production

add topic ICPPP325B Create graphics using a graphics application

add topic ICPMM321B Capture a digital image

add topic ICPKN315B Apply knowledge and requirements of the multimedia sector

Specialist Electives Stream - Database

add topic ICAA5139B Design a database

add topic ICAA5153B Model data objects

add topic ICAA5154B Model data processes

add topic ICAB4170B Build a database

Achieve 3 Elective Units Chosen from the Following Sources (Listed in Recommended Order)

any of the above core or electives sources; and/or

elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate IV [maximum 2 units], Diploma or Advanced Diploma); and/or

any other Training Package (at Diploma or Advanced Diploma) based on documented industry or enterprise needs


Pathways...

    Not Applicable


Entry Requirements

Entry Requirements

The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:

BSBCMN106A Follow workplace safety procedures

ICAD2012B Design organisational documents using computing packages

ICAU1128B Operate a personal computer

ICAU2005B Operate computer hardware

ICAU2006B Operate computing packages

ICAU2013B Integrate commercial computing packages

ICAU2231B Use computer operating system

ICAW2001B Work effectively in an IT environment

ICAW2002B Communicate in the workplace


Licensing Information

Not Applicable


Employability Skills

Employability Skills Summary

ICA50105 Diploma of Information Technology (General)

The following table contains a summary of the Employability Skills required for a General Application Support Officer. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry requirements for this qualification include:

Communication

analysing, evaluating and presenting information about computing systems and information technology in conjunction with stakeholders

negotiating the provision of goods and services with service and product suppliers

Teamwork

working with a project team to identify business critical functions and the security environment

working with key stakeholders to gather, analyse and report on information

Problem Solving

solving a range of unpredictable problems, for example when validating system design specifications or preparing a disaster recovery plan

Initiative and Enterprise

initiating alternative approaches to problem-solving

participating in the development of strategic initiatives

Planning and Organising

identifying problems, planning solutions and validating results

using project planning skills to take into account scope, time, cost, quality, communications, and risk analysis and management

Self-management

using personal responsibility and autonomy in performing complex technical operations and organising others

Learning

transferring and applying theoretical concepts, technical information and creative skills in a range of situations

Technology

identifying technology needs, sourcing, purchasing, using and testing system components

understanding conflicts and integration capabilities between diverse pieces of equipment