Diploma of Information Technology Systems Administration

This qualification provides the skills and knowledge for an individual to be competent in administering a variety of networked computer systems. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of virtualisation, sustainability and project management to suit particular needs.

Job roles

Possible job titles relevant to this qualification include:

assistant IT manager

assistant system manager

internet/intranet administrator

internet/intranet systems administrator

systems administrator.


Total number of units = 19

10 core units plus

9 elective units

The elective units consist of:

up to 9 elective units from the elective units listed below

up to 4 from elsewhere in ICA11 or any other Training Package or accredited course at Diploma or Advanced Diploma level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic ICAICT418A Contribute to copyright, ethics and privacy in an IT environment

add topic ICAICT509A Gather data to identify business requirements

add topic ICANWK513A Manage system security

add topic ICASAS406A Implement and hand over system components

add topic ICASAS502A Establish and maintain client user liaison

add topic ICASAS505A Review and update disaster recovery and contingency plans

add topic ICASAS512A Review and manage delivery of maintenance services

add topic ICASAS515A Manage the testing process

add topic ICTTEN5204A Produce technical solutions from business specifications

Elective units

add topic ICAICT501A Research and review hardware technology options for organisations

add topic ICAICT511A Match IT needs with the strategic direction of the enterprise

add topic ICAICT515A Verify client business requirements

add topic ICAICT514A Identify and manage the implementation of current industry-specific technologies

add topic ICANWK501A Plan, implement and test enterprise communication solutions

add topic ICANWK502A Implement secure encryption technologies

add topic ICANWK504A Design and implement an integrated server solution

add topic ICANWK505A Design, build and test a network server

add topic ICANWK506A Configure, verify and troubleshoot WAN links and IP services in a medium enterprise network

add topic ICANWK509A Design and implement a security perimeter for ICT networks

add topic ICANWK525A Configure an enterprise virtual computing environment

add topic ICANWK526A Install an enterprise virtual computing environment

add topic ICANWK527A Manage an enterprise virtual computing environment

add topic ICANWK529A Install and manage complex ICT networks

add topic ICANWK531A Configure an internet gateway

add topic ICAPMG501A Manage IT projects

add topic ICASAD506A Produce a feasibility report

add topic ICASAS503A Perform systems tests

add topic ICASAS513A Develop detailed test plans

add topic ICASAS517A Use network tools

add topic ICASAS518A Install and upgrade operating systems

add topic ICTSUS5187A Implement server virtualisation for a sustainable ICT system

add topic ICTSUS6233A Integrate sustainability in ICT planning and design projects

add topic ICTSUS6234A Establish a business case for sustainability and competitive advantage in ICT projects

add topic ICTTEN6206A Produce an ICT network architecture design


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    after achieving ICA40211 Certificate IV in Information Technology Support, or other relevant qualifications or units equivalent to the core of ICA40211.


    with demonstrated vocational experience in a range of systems administration areas, including systems, internet and intranet support or similar.

    Pathways from the qualification

    ICA11 Advanced Diploma or Vocational Graduate Certificate qualifications or other higher education sector qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification


identifying, analysing and evaluating information from a variety of sources

using plain English, literacy and communication skills in relation to analysis, evaluation and presentation of information

writing complex technical briefs and reports


managing project team members and activities

working collaboratively with team members


analysing project design

solving technical hardware, software and network problems

analysing business specifications and administering technical solutions

Initiative and enterprise

initiating and maintaining client user liaison

involving clients in the development of feasibility studies and strategic business initiatives

anticipating possible disasters and responding with appropriate contingency recovery plans

Planning and organising

developing plans for sustainability and competitive advantage

preparing feasibility reports that take into account project scope, time, cost, quality, communications and risk management

developing workplace policy for sustainability


managing own time and work priorities to plan project and schedule

taking responsibility for own and others’ outputs in relation to specified quality standards

managing systems security and testing processes

meeting the Australian Computer Society Code of Ethics regarding security, legal, moral and ethical issues


extending own knowledge of tools and software applications and the goods and services provided

devising and implementing client evaluation and feedback methodologies

providing one-to-one liaison for clients and users


selecting and administering software and hardware diagnostic tools