Vocational Graduate Certificate in Information Technology and Strategic Management

This qualification provides skills and knowledge for individuals to lead the analysis, implementation and management of emerging and converging information and communication technologies as they are integrated into the business process to support organisational strategic goals.

Job roles

Possible job titles relevant to this qualification include:

information systems manager

information technology director

chief information officer

senior infrastructure delivery manager

information technology manager

service delivery manager.


Total number of units = 4

1 core units plus

3 elective units

The elective units consist of:

up to 3 from the elective units listed below

up to 1 from elsewhere in ICA11 or any other Training Package or accredited course at Vocational Graduate Certificate level or above.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units

add topic ICAICT709A Facilitate business analysis

Elective units

add topic BSBREL701A Develop and cultivate collaborative partnerships and relationships

add topic ICAICT701A Lead research into identifying new marketplace opportunities

add topic ICAICT702A Direct ICT services

add topic ICAICT703A Endorse business plan components for a new initiative

add topic ICAICT704A Direct ICT in a supply chain

add topic ICAICT705A Direct ICT procurement

add topic ICAICT706A Direct outsourced ICT services

add topic ICAICT707A Direct research and business response to new ICT technology

add topic ICAICT708A Direct the development of a knowledge management strategy for a business

add topic ICAICT710A Synchronise IT projects

add topic ICAICT711A Manage an information architecture project

add topic ICAICT712A Develop a business intelligence framework

add topic ICAICT713A Manage IT services

add topic ICASUS701A Plan and manage virtualisation for IT sustainability

add topic ICASUS702A Conduct a business case study for integrating sustainability in IT planning and design projects

add topic ICTSUS7235A Use ICT to improve sustainability outcomes

add topic ICTSUS7236A Manage improvements in ICT sustainability


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    after achieving any ICA11 Advanced Diploma or other relevant Advanced Diploma.


    with demonstrated vocational experience in a range of work environments in senior information technology and systems roles, including analyst or designer.

    Pathways from the qualification

    Other ICA11 Vocational Graduate Certificate qualification or other higher education sector qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification


writing and presenting high-level strategic and business reports

determining options in discussion with customers to rectify faults

making a complete check of installation against installation plans

reading, interpreting and using equipment or system manuals and specifications and relevant enterprise policy and documentation

conveying information to clients, colleagues and other site personnel

providing feedback to customers on ICT service and equipment


assigning roles to team members and leading teams

determining and directing team tasks and goals

recognising and responding positively to conflict within a team

facilitating team members to work with clients

cultivating and enhancing partnerships and relationships with industry

liaising with clients, employer, supervisors, work associates, team members and other contractors


ranking causes of problems, working from system-wide impacts to specific impacts

facilitating resolution of diagnosed network security problems to secure the network

developing strategies to overcome identified barriers to installation within time and budget restrictions

directing adjustment and rectification of faults ensuring optimal system operation

determining cable routes, taking into account building services, safety, industry codes and practices, and customer requirements

following up promptly on difficulties and known problem areas

Initiative and enterprise

prioritising urgent requests and acting according to organisational guidelines

identifying barriers to installation and developing strategies to overcome them within time and budget restrictions

adapting plan to suit specific features of site

managing issues and providing solutions within established guidelines

interacting with enterprise personnel, customers and other contractors keeping a customer focus and considering customer needs

Planning and organising

setting realistic short and long-term career objectives

planning and monitoring projects to meet key dates and milestones

endorsing a business plan and directing research for an ICT innovation

prioritising work according to organisational guidelines

executing a test of network security arrangements


complying with all related OHS requirements and work practices

developing installation plans to ensure minimal disruption to the workplace

relating own role to the industry and establishing own work schedule

devising strategies to present a professional image to customers

interpreting and applying relevant regulations and standards


relating current or intended role to career objectives in a proactive manner

giving and receiving feedback to meeting team and organisational goals

making clients aware of opportunities that exist for system upgrades, additional services and training

seeking assistance from team members when necessary

providing suitable training and assessment opportunities for work team members

providing training to customers on system, product, product features and facilities


ensuring correct and safe use of tools and equipment and adjustments to manufacturer specifications

facilitating convergence of many integrated and emerging technologies

managing the testing and measuring of broadband network infrastructure

directing the procurement, installation and operation of telecommunications equipment and products

directing relevant acceptance testing and analysing results against specified performance criteria