Certificate II in Printing and Graphic Arts (Mail House)

This qualification applies to individuals who perform a range of mainly routine tasks in the mail house sector of the printing and graphic arts industry. They generally work under direct supervision, and use limited practical skills and fundamental operational knowledge in a defined context.

Job Roles

Mail house operators.


Total number of units = 15 units

4 core units plus

5 elective units from Group A plus

6 elective units from Group B.

Up to 2 elective units from Group A can be substituted with Group B elective units listed below.

4 elective units must be selected from the Group B elective units listed below.

Up to 3 Group B elective units may be selected from the remaining elective units or from qualifications at the same level or one level higher, in this Training Package or any other endorsed Training Package or accredited course.

Elective units must be relevant to the qualification level, job role, work outcome and industry requirements. Unit selection is by negotiation and mutual agreement between the employee, employer and the RTO and is based on enterprise and individual needs.

Core Units

add topic BSBSUS201A Participate in environmentally sustainable work practices

add topic ICPSU216C Inspect quality against required standards

add topic ICPSU260C Maintain a safe work environment

add topic ICPSU262C Communicate in the workplace

Group A Elective Units

add topic ICPCF202C Handline mail

add topic ICPSU202C Prepare, load and unload product on and off machine

add topic ICPSU203C Prepare and maintain the work area

add topic ICPSU224C Perform basic machine maintenance

add topic ICPSU225C Perform small machine maintenance

add topic ICPSU243C Reconcile process outputs

add topic TLIA4107A Manually sort mail and parcels

Group B Elective Units

add topic ICPCF105C Operate in-line mail machine

add topic ICPCF203C Collate and insert mail manually

add topic ICPCF204C Operate addressing machine

add topic ICPCF208C Set up and operate a cheque mailer machine

add topic ICPCF223C Set up machine for cutting (trimming)

add topic ICPCF224C Produce cut (trimmed) product

add topic ICPCF225C Set up machine for basic flat-bed die cutting or embossing

add topic ICPCF231C Set up machine for basic flat-bed cutting

add topic ICPCF232C Produce basic flat-bed cut product

add topic ICPCF245C Set up and produce hand-collated or inserted product

add topic ICPPR282C Produce and manage basic digital print

add topic ICPSU120C Pack product

add topic ICPSU235C Lift loads mechanically

add topic ICPSU236C Shift loads mechanically

add topic ICPSU261C Follow OHS practices and identify environmental hazards

add topic ICPSU280C Enter data into an electronic system

add topic MSACMC210A Manage the impact of change on own work

add topic MSACMS200A Apply competitive manufacturing practices

add topic MSACMS201A Sustain process improvements

add topic MSACMT230A Apply cost factors to work practices

add topic MSACMT240A Apply 5S procedures in a manufacturing environment

add topic MSACMT280A Undertake root cause analysis

add topic TLIA2043A Consolidate mail

add topic TLIA2047A Stream mail

add topic TLIW3006A Operate computerised mail and parcels sorting equipment


    Pathways into the qualification

    Candidates may enter the qualification with limited or no vocational experience and without a relevant lower level qualification.

    Pathways from the qualification

    At the completion of this qualification candidates could choose to enter a:

    ICP31010 Certificate III in Printing and Graphic Arts (Mail House).

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


checking and confirming inserts for mail against job specifications

documenting consumables used when maintaining small machines for reordering purposes


notifying the supervisor if there are discrepancies or if the job does not reconcile

working with printers to get sign off before commencement of inserting into envelopes

Problem solving

identifying and rectifying production faults for in-line mail machinery

identifying, separating and reprocessing mail that is damaged, underpaid or non-conforming

using root cause analysis of problems to determine the cause

Initiative and enterprise

identifying a range of causes and solutions for problems

identifying improvements to own work plan

Planning and organising

accurately and efficiently organising mail and parcels into groups

organising appropriate equipment for transferring materials

selecting tools and planning for basic machine maintenance


confirming own and team work priorities

following legal requirements and workplace policy and procedures in relation to the security of mail

seeking assistance to determine the root cause of problems


contacting the supervisor when quality standards are not met

giving and following simple routine instructions


using barcode equipment to reconcile outputs

using computerised control, monitoring and data entry systems