Certificate III in Printing and Graphic Arts (Mail House)

This qualification applies to individuals engaged in mail management services, such as direct marketing and transactional mailing. They are responsible for the preparation, set-up, monitoring and operation of various mailing house machinery and equipment. This qualification is focused on the skills required and applied in the set-up and operation of intelligent collating system used in the bulk mail distribution sector of the print industry. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

Mail processor

Team leader


Packaging Rules

Total number of units = 19 units

4 core units, plus

8 elective units from Group A, plus

7 elective units from Group B.

Up to 2 elective units from Group A can be substituted with Group B elective units listed below.

3 elective units must be selected from the Group B elective units listed below.

Up to 4 Group B elective units may be selected from the remaining elective units or from qualifications at the same qualification level or one level higher, in this Training Package or any other endorsed Training Package or accredited course.

Elective units must be relevant to the qualification level, job role, work outcome and industry requirements. Unit selection is by negotiation and mutual agreement between the employee, employer and the RTO and is based on enterprise and individual needs.

Core Units

add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

add topic ICPSU216C Inspect quality against required standards

add topic ICPSU260C Maintain a safe work environment

add topic ICPSU262C Communicate in the workplace

Group A Elective Units

add topic ICPKN313C Apply knowledge and requirements of the converting, binding and finishing sector

add topic ICPSU202C Prepare, load and unload product on and off machine

add topic ICPSU203C Prepare and maintain the work area

add topic ICPSU225C Perform small machine maintenance OR

add topic ICPSU224C Perform basic machine maintenance

add topic ICPSU243C Reconcile process outputs

add topic ICPSU351C Undertake basic production scheduling

add topic ICPSU352C Plan operational processes

add topic ICPSU362C Work team communication

add topic TLIA4107B Manually sort mail and parcels

Group B Elective Units

add topic ICAB4135B Create a simple mark-up language document to specification

add topic ICPCF294C Set up profile cutting for envelope manufacture

add topic ICPCF326C Undertake pre make-ready for die cutting

add topic ICPCF327C Set up machine for complex rotary die cutting or embossing

add topic ICPCF341C Set up machine for complex sequenced or multiple folding

add topic ICPCF342C Produce complex sequenced or multiple folded product

add topic ICPCF396C Set up in-line scoring, folding and gluing machine for envelope manufacture

add topic ICPCF3103C Run and monitor envelope manufacturing machines

add topic ICPCF406C Set up and load in-line smart card machine

add topic ICPCF407C Operate a smart card machine and pack product

add topic ICPPP385C Operate a database for digital printing

add topic ICPPR393A Set up for basic relief printing

add topic ICPPR282C Produce and manage basic digital print

add topic ICPPR288A Produce basic relief printed product

add topic ICPPR383C Prepare for personalised digital printing

add topic ICPPR384A Set up and produce basic digital print

add topic ICPPR484C Prepare for variable data printing

add topic ICPSU211C Prepare ink and additives

add topic ICPSU212C Prepare coatings, adhesives

add topic ICPSU235C Lift loads mechanically

add topic ICPSU236C Shift loads mechanically

add topic ICPSU271C Provide basic instruction for a task

add topic ICPSU321C Pack and dispatch (advanced)

add topic ICPSU342C Undertake inventory procedures

add topic ICPSU345C Purchase materials and schedule deliveries

add topic ICPSU381C Operate and maintain computer resources

add topic ICPSU487C Analyse manual handling processes

add topic ICPSU488C Ensure process improvements are sustained

add topic ICPSU554C Manage teams

add topic MSACMC210A Manage the impact of change on own work

add topic MSACMS200A Apply competitive manufacturing practices

add topic MSACMS201A Sustain process improvements

add topic MSACMT230A Apply cost factors to work practices

add topic MSACMT240A Apply 5S procedures in a manufacturing environment

add topic MSACMT280A Undertake root cause analysis

add topic MSAENV272A Participate in environmentally sustainable work practices

add topic MSAPMSUP390A Use structured problem solving tools


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Candidates may enter the qualification with limited or no vocational experience and without a relevant lower level qualification. However, the preferred pathway for candidates entering this qualification is one of the following qualifications:

    ICP20110 Certificate II in Printing and Graphic Arts (General)

    ICP21010 Certificate II in Printing and Graphic Arts (Mail House).

    Pathways from the qualification

    At the completion of this qualification candidates could choose to enter a:

    ICP40510 Certificate IV in Printing and Graphic Arts (Mail House)

    ICP40610 Certificate IV in Printing and Graphic Arts (Management/Sales)

    ICP40710 Certificate IV in Printing and Graphic Arts (Process Leadership).

Entry Requirements

Not applicable.

Licensing Information

Licensing, legislative, regulatory or certification considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


ICP31010 Certificate III in Printing and Graphic Arts (Mail House)

The following table contains a summary of the Employability Skills required for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


consulting with customers about identification of requirements when scheduling deliveries

documenting consumables used when maintaining small machines for reordering purposes

reading and interpreting job requirements


notifying the supervisor if there are discrepancies or if the job does not reconcile

operating production processes in association with fellow workers

Problem solving

identifying, separating and reprocessing mail that is damaged, underpaid or non-conforming

monitoring production quality and making minor adjustments to processes

Initiative and enterprise

identifying improvements to own work plan

negotiating solutions to allow implementation of process improvements

Planning and organising

accurately and efficiently organising mail and parcels into groups

organising appropriate equipment for transferring materials

selecting tools and planning for basic machine maintenance


confirming own and team work priorities

following legal requirements and workplace policy and procedures in relation to the security of mail

following procedures and using personal protective equipment correctly


giving and following simple routine instructions

providing one-to-one instruction about processes and set-up and operation of equipment and machinery


using information technology, such as computer hardware and software to access data from files

using barcode equipment to reconcile outputs

using computerised control, monitoring and data entry systems