Diploma of Printing and Graphic Arts (Process Improvement)

This qualification applies to individuals engaged in planning, administering and reviewing the production processes in an organisation to optimise resource use, minimise costs and maintain quality standards. They analyse and evaluate information from a variety of sources and apply solutions to improve production processes. They provide leadership and guidance to others with responsibility for the output of others.

Job Roles

Production coordinator

Production supervisor.


Total number of units = 20 units

4 core units plus

9 elective units from Group A plus

7 elective units from Group B.

Up to 2 elective units from Group A can be substituted for Group B elective units listed below.

4 elective units must be selected from the Group B elective units listed below.

Up to 3 Group B elective units may be selected from the remaining elective units or from other qualifications at the same qualification level or one level higher in this Training Package or any other endorsed Training Package or accredited course.

Elective units must be relevant to the qualification level, job role, work outcome and industry requirements. Unit selection is by negotiation and mutual agreement between the employee, employer and the RTO and is based on enterprise and individual needs.

Core Units

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic ICPSU216C Inspect quality against required standards

add topic ICPSU260C Maintain a safe work environment

add topic ICPSU262C Communicate in the workplace

Group A Elective Units

add topic BSBWOR501B Manage personal work priorities and professional development

add topic BSBMGT515A Manage operational plan

add topic BSBMGT516C Facilitate continuous improvement

add topic BSBMGT608C Manage innovation and continuous improvement

add topic ICPSU487C Analyse manual handling processes

add topic ICPSU516C Set and apply quality standards

add topic ICPSU553C Prepare production costing estimates

add topic ICPSU554C Manage teams

add topic ICPSU561C Implement and monitor OHS

add topic ICPSU583C Troubleshoot and optimise the production process

add topic ICPSU684C Determine and improve process capability

Group B Elective Units

add topic BSBCUS501C Manage quality customer service

add topic BSBMKG501B Identify and evaluate marketing opportunities

add topic BSBSMB402A Plan small business finances

add topic BSBSMB404A Undertake small business planning

add topic BSBWOR502B Ensure team effectiveness

add topic ICPSU485C Implement a just-in-time (JIT) system

add topic MSACMC410A Lead change in a manufacturing environment

add topic MSACMT440A Lead 5S in a manufacturing environment

add topic MSACMT621A Develop a just-in-time (JIT) system

add topic MSAENV472B Implement and monitor environmentally sustainable work practices

add topic MSAPMSUP390A Use structured problem solving tools

add topic TAEASS402B Assess competence

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace


    Pathways into the qualification

    Candidates may enter the qualification with limited or no vocational experience and without a relevant lower level qualification. However, the preferred pathway for candidates entering this qualification is one of the following qualifications:

    ICP40110 Certificate IV in Printing and Graphic Arts (Graphic Pre-press)

    ICP40210 Certificate IV in Printing and Graphic Arts (Multimedia)

    ICP40310 Certificate IV in Printing and Graphic Arts (Printing)

    ICP40410 Certificate IV in Printing and Graphic Arts (Print Finishing)

    ICP40510 Certificate IV in Printing and Graphic Arts (Mail House)

    ICP40710 Certificate IV in Printing and Graphic Arts (Process Leadership).

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


using a range of questioning and prompting techniques to promote team participation

writing and disseminating reports on customer service performance


developing and implementing consultation processes with employees

managing strategies to facilitate effective workplace relationships

Problem solving

adjusting costings based on discrepancies between estimated and actual costings

maximising efficiency of capital and human resources during different jobs

Initiative and enterprise

continuously evaluating processes and recommending changes for improvement

developing strategic networks

Planning and organising

performing strategic and operational planning

planning job sequences and workloads to ensure maximum productivity


adjusting own interpersonal style and methods to suit the situation

treating people with integrity, respect and empathy to develop trust and confidence


obtaining feedback on customer satisfaction on an ongoing basis

training team members to apply the correct manual handling techniques


using technology to assist with the management of information