Certificate I in Local Government

The Certificate I in Local Government prepares a person to work in Local Government to perform a defined range of activities most of which may be routine and predictable.


7 units of competency are required for the award of this qualification:

5 core units

2 elective units

Choose 2 elective units, at Certificate I level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited course.

Core Units

add topic LGACORE101B

Access learning and career development opportunities

add topic LGACORE102B

Follow defined OHS policies and procedures

add topic LGACORE103B

Provide service to local government customers

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding

Clarifying the needs and expectations of others using a range of communication techniques

Responding to queries presented by internal and/or external parties, within the appropriate level of responsibility relevant to the job/role

Sharing knowledge and information with others

Using clear verbal and non-verbal communication

Reading and interpreting a range of information relevant to job/role which may include familiarising oneself with policies and procedures

Writing to suit audience needs including completing or assisting others to complete documentation


Ability to work cohesively within own work group and others

Ability to develop effective work relationships

Working effectively with people from different backgrounds

Ability to identify and liaise with relevant personnel

Understanding the roles of team members and others in the organisation in order to know whom to refer tasks when appropriate

Work reflects an understanding of council's organisational structure and the relationships between roles within council

Problem solving

Resolving work related problems

Responding to contingencies

Deciding appropriate action in emergencies

Responding to difficult customer situations using constructive problem solving techniques

Recognising potential conflicts and resolving them

Initiative and enterprise

Identifying the need to refer tasks which fall outside scope of job/role to others

Identifying own career pathways

Being proactive

Identifying opportunities not obvious to others

Planning and organising

Gathering and collating information

Planning and organising own work tasks

Setting time lines and managing own time effectively

Participating in priority and goal setting

Participating in continuous improvement processes

Self management

Conducting a self assessment of own competencies against required job competencies

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Identifying the need for additional support to enhance own performance

Seeking feedback on own performance from supervisor/management

Taking responsibility for own actions


Attending relevant on and off the job training sessions

Taking responsibility for own learning

Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis


Using technology relevant to the job/role which may include a range of office technology including computers, software and hardware, facsimile machines, photocopiers and telecommunication equipment

Adapting to the use of new technology as appropriate