Certificate II in Local Government

The Certificate II in Local Government reflects the role of employees in Local Government who undertake a prescribed range of functions involving known routines and procedures and who take some responsibility for the quality of work outcomes.


10units of competency are required for the award of this qualification:

1 core unit

9 elective units

Choose 4 or more units from the elective units listed below:NOTE: Unit add topic LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

Choose the remaining elective units fromelsewhere within this Training Package, or from another endorsed Training Package or Accredited Course.


No more than three elective units may be imported.

No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Core Unit

add topic LGACORE102B

Follow defined OHS policies and procedures

Unit Code

Elective Units

add topic LGACOMP007A

Participate in policy development

add topic LGACOMP008A

Apply conflict resolution strategies

add topic LGACOMP009A

Implement effective communication techniques

add topic LGACORE101B

Access learning and career development opportunities

add topic LGACORE103B

Provide service to local government customers

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government

add topic LGAEHRR202B

Provide animal care and control

add topic LGAEHRR203B

Support maintenance of public behaviour in areas under council control

add topic LGAGOVA201B

Issue permits

add topic LGAGOVA202B

Process infringement notices

add topic LGAGOVA303B

Coordinate production of communication materials


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Engaging in discussions with others who may be internal or external to the organisation

Responding to queries from others by using clear verbal and non-verbal communication and language which is appropriate to the situation

Providing information on rates and special charges

Reading and interpreting a range of information relevant to job/role

Writing to suit audience needs, ensuring that council policy is clearly and accurately reflected in all correspondence

Sharing knowledge and information with others

Maintaining accurate and up to date records


Working cohesively with others who may be internal or external to council

Liaising with relevant personnel

Understanding the roles of team members and referring tasks to others where appropriate

Being able to work with people from different backgrounds

Problem solving

Resolving work related problems which may include conflicts

Responding to contingencies

Initiative and enterprise

Identifying the need to refer tasks which fall outside scope of job/role to others

Being proactive

Responding to multiple demands in peak periods

Planning and organising

Planning and organising own work tasks

Time management

Participating in priority and goal setting

Gathering and organising information in order to complete set tasks

Organising schedules to ensure work is completed on time

Identifying and accessing required resources

Coordinating tasks and processes

Self management

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Identifying the need for additional support to enhance own performance


Attending relevant on and off the job training sessions

Taking responsibility for own learning


Using technology relevant to the job/role

Adapting to the use of new technology as appropriate