The Certificate II in Local Government reflects the role of employees in Local Government who undertake a prescribed range of functions involving known routines and procedures and who take some responsibility for the quality of work outcomes.
10units of competency are required for the award of this qualification: 1 core unit 9 elective units Choose 4 or more units from the elective units listed below:NOTE: Unit Choose the remaining elective units fromelsewhere within this Training Package, or from another endorsed Training Package or Accredited Course. NOTE: No more than three elective units may be imported. No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. | |
Core Unit | |
Follow defined OHS policies and procedures | |
Unit Code | Elective Units |
Participate in policy development | |
Apply conflict resolution strategies | |
Implement effective communication techniques | |
Access learning and career development opportunities | |
Provide service to local government customers | |
Work effectively in local government | |
Work with others in local government | |
Provide animal care and control | |
Support maintenance of public behaviour in areas under council control | |
Issue permits | |
Process infringement notices | |
Coordinate production of communication materials | |
Not applicable.
Not applicable.
Not applicable.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others by using clear verbal and non-verbal communication and language which is appropriate to the situation Providing information on rates and special charges Reading and interpreting a range of information relevant to job/role Writing to suit audience needs, ensuring that council policy is clearly and accurately reflected in all correspondence Sharing knowledge and information with others Maintaining accurate and up to date records |
Teamwork | Working cohesively with others who may be internal or external to council Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Being able to work with people from different backgrounds |
Problem solving | Resolving work related problems which may include conflicts Responding to contingencies |
Initiative and enterprise | Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Responding to multiple demands in peak periods |
Planning and organising | Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes |
Self management | Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance |
Learning | Attending relevant on and off the job training sessions Taking responsibility for own learning |
Technology | Using technology relevant to the job/role Adapting to the use of new technology as appropriate |
