Certificate II in Local Government (Operational Works)

The Certificate II in Local Government (Operational Works) reflects the role of employees in Local Government who undertake a prescribed range of functions involving known routines and procedures and who take some responsibility for the quality of work outcomes.


14 units of competency are required for the award of this qualification:

1 core unit

13 elective units

Choose 13 elective units from the lists below:

4 or more units from Group A

NOTE: Unit add topic LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

4 or more units from Group B (Specialist Operational Works) elective units

5 units from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course


No more than three elective units may be imported.

No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Core Unit

add topic LGACORE101B

Access learning and career development opportunities

Group A elective units

add topic LGACOMP007A

Participate in policy development

add topic LGACOMP008A

Apply conflict resolution strategies

add topic LGACOMP009A

Implement effective communication techniques

add topic LGACORE102B

Follow defined OHS policies and procedures

add topic LGACORE103B

Provide service to local government customers

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government

add topic LGAGOVA303B

Coordinate production of communication materials

Group B (Specialist Operational Works) elective units

add topic LGAEHRW201A

Collect waste refuse or recyclables

add topic LGAWORK201A

Control traffic at a work site

add topic LGAWORK204A

Plan daily work routines

add topic LGAWORK205A

Operate and maintain equipment

add topic LGAWORK206A

Measure and calculate civil materials

add topic LGAWORK208A

Perform field support duties in the construction and maintenance of water reticulation systems

add topic LGAWORK209A

Perform field support duties in the construction and maintenance of sewerage collection systems

add topic LGAWORK210A

Perform field support duties in concrete construction

add topic LGAWORK211A

Perform field support duties in the construction and maintenance of drainage systems

add topic LGAWORK212A

Perform field support duties in a roadwork environment


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding

Responding to queries from others

Sharing knowledge and information with others

Using clear verbal and non-verbal communication

Reading and interpreting a range of information relevant to job/role including plans, specifications, plant and equipment capabilities, manufacturer's recommendations

Writing to suit audience needs including completing documentation and recording information about incidents

Recording information clearly, accurately and legibly, in accordance council and legislative requirements

Clarifying the needs and expectations of others

Using clear signs and symbols to control traffic


Ability to work cohesively within own work group and others

Ability to develop effective work relationships

Working effectively with different ages, races, genders, religions, political persuasions

Identifying and liaising with relevant personnel

Understanding the roles of team members and referring tasks to others where appropriate

Work reflects an understanding of council's organisational structure and the relationships between roles within council

Problem solving

Measuring and calculating material quantities

Resolving work related problems

Responding to contingencies

Deciding appropriate action in emergencies

Responding to difficult customer situations using constructive problem solving techniques

Recognising potential conflicts and resolving them

Initiative and enterprise

Identifying the need to refer tasks which fall outside scope of job/role to others

Identifying own career pathways

Being proactive

Identifying opportunities not obvious to others

Considering the effect of incidents to others before determining course of action

Monitoring traffic volume and controlling traffic to suit changing conditions

Planning and organising

Planning daily work routines and own work tasks

Planning and preparing equipment, materials, resources, sites and surfaces

Planning for traffic control

Gathering and analysing information

Setting time lines and managing own time

Participating in priority and goal setting

Participating in continuous improvement processes

Identifying and using correct personal protective equipment according to job/role requirements and workplace procedures

Self management

Conducting a self assessment of own competencies against required job competencies

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Identifying the need for additional support to enhance own performance

Seeking feedback on own performance

Taking responsibility


Attending relevant on and off the job training sessions

Taking responsibility for own learning

Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis


Materials technology

Using technology relevant to the job/role such as environmental protector devices

Adapting to the use of new technology as appropriate