Certificate III in Local Government

The Certificate III in Local Government reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.


12 units of competency are required for the award of this qualification:

1 core unit

11 elective units

Choose 4 or moreelective units from the list below.

NOTE: Unit add topic LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

Choose the remaining elective units from elsewhere within this Training Package, or from another endorsed Training Package or Accredited Course.


No more than 4 elective units may be imported.

No more than 1 elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Unit Code

Core Units

add topic LGACORE102B

Follow defined OHS policies and procedures

Unit Code

Elective Units

add topic LGACORE101B

Access learning and career development opportunities

add topic LGACORE103B

Provide service to local government customers

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government

add topic LGAGOVA303B

Coordinate production of communication materials

add topic LGACOMP007A

Participate in policy development

add topic LGACOMP008A

Apply conflict resolution strategies

add topic LGACOMP009A

Implement effective communication techniques

add topic BSBSUS201A

Participate in environmentally sustainable work practices


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Engaging in discussions with others who may be internal or external to the organisation

Responding to queries from others

Using clear verbal and non-verbal communication

Reading and interpreting a range of information relevant to job/role

Writing to suit audience needs

Sharing knowledge and information with others which may include providing feedback on policy development needs, conducting presentations for groups or individuals, public speaking,

Participating in consultations with clients and stakeholders

Applying negotiation techniques to defuse and resolve conflicts


Working cohesively with others

Liaising with relevant personnel

Understanding the roles of team members and referring tasks to others where appropriate

Being able to work with people of differing ages, genders, race, religion, social and cultural backgrounds

Problem solving

Resolving work related problems

Establishing contingency plans and responding to contingencies

Forming and testing assumptions in an effort to resolve problems

Implementing conflict resolution strategies

Anticipating and responding to potential sources of conflict

Initiative and enterprise

Identifying the need to refer tasks which fall outside scope of job/role to others

Being proactive

Anticipating questions and issues which may be raised during presentations

Identifying sources of information and using them effectively

Identifying causes of conflict

Ability to adjust quickly to changing situations

Planning and organising

Planning and organising own work tasks

Time management

Participating in priority and goal setting

Gathering and organising information in order to complete set tasks

Organising schedules to ensure work is completed on time

Identifying and accessing required resources

Coordinating tasks and processes which may include coordinating media, speakers and resource requirements

Analysing information and data to support work objectives

Preparing materials to be used in presentations, in accordance with council protocols and relevant strategies

Ensuring locations for presentations are booked, ensuring access and suitability of premises

Self management

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Identifying the need for additional support to enhance own performance

Evaluating own response to situations of conflict and managing own emotions


Attending relevant on and off the job training sessions

Taking responsibility for own learning


Using technology relevant to the job/role which may include media aids such as PowerPoint presentations, electronic data projectors, video recorders, overhead projectors, internet and web links

Adapting to the use of new technology as appropriate