Certificate III in Local Government (Regulatory Services)

The Certificate III in Local Government (Regulatory Services) reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.


12 units of competency are required for the award of this qualification:

1 core unit

11 elective units

Choose 11 elective units from the lists below, including:

4 or more elective units from Group A

NOTE: Unit add topic LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

4 or more units from Group B (Specialist regulatory services)

a maximum of 3 units from elsewhere within this Training Package, or any other endorsed Training Package or Accredited Course


The 3 elective units may be imported.

No more than 1 elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Core Unit

add topic LGACORE102B

Follow defined OHS policies and procedures

Group A elective units

add topic LGACOMP007A

Participate in policy development

add topic LGACOMP008A

Apply conflict resolution strategies

add topic LGACOMP009A

Implement effective communication techniques

add topic LGACORE101B

Access learning and career development opportunities

add topic LGACORE103B

Provide service to local government customers

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government

add topic LGAGOVA303B

Coordinate production of communication materials

Group B (Specialist Regulatory Services) elective units

add topic LGAREGS301A

Implement parking controls

add topic LGAREGS302A

Operate and maintain council parking facilities

add topic LGAREGS303B

Enforce legislation to achieve compliance

add topic LGAREGS304A

Apply regulatory powers

add topic LGAREGS305A

Undertake animal or reptile control duties


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Engaging in discussions with others who may be internal or external to the organisation

Responding to queries from others

Using clear verbal and non-verbal communication

Reading and interpreting a range of information at a level which is relevant to the job/role and which may include parts of legislation, policies and procedures

Writing to suit audience needs including the ability to provide factual and clearly expressed information

Sharing knowledge and information with others including explaining options and legislation to offending parties

Establishing and maintaining networks

Maintaining appropriate records which reflect the application of legislation and organisational procedures

Negotiating and mediating effectively with members of the public

Reporting outcomes of actions taken to achieve compliance


Working cohesively with other organisations or departments

Liaising with relevant personnel

Understanding the roles of team members and referring tasks to others where appropriate

Problem solving

Resolving work related problems

Establishing contingency plans and responding to contingencies

Initiative and enterprise

Identifying the need to refer tasks which fall outside scope of job/role to others

Being proactive

Ensuring use of current legislation or regulations

Identifying and applying legislation and precedents which impact on powers

Planning and organising

Planning and organising own work tasks

Time management

Participating in priority and goal setting

Gathering, organising and analysing information in order to complete set tasks

Organising schedules to ensure work is completed on time

Identifying and accessing required resources

Coordinating tasks and processes

Self management

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Identifying the need for additional support to enhance own performance


Attending relevant on and off the job training sessions

Taking responsibility for own learning

Seeking feedback from staff to improve education procedures

Educating staff in legislative and regulatory requirements

Keeping abreast of changes in legislation


Using technology relevant to the job/role such as computers and various software, meters/readers, radio communications

Adapting to the use of new technology as appropriate