Diploma of Local Government (Operational Works)

The Diploma of Local Government (Operational Works) reflects the role of personnel working in Local Government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of equipment/roles/techniques for themselves and others. They are required to develop site specific work instructions and practices to ensure the implementation of the site management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.


13 units of competency are required for the award of this qualification.

Choose 13 elective units from the lists below, including:

4 or morefrom Group A

3 unitsfrom Group B (Specialist Operational Works)

6 units from elsewhere within this Training Package or any other endorsed Training Package or Accredited Course


No more than 5 of the elective units may be imported.

No more than 1 elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Group A elective units

add topic LGACORE102B

Follow defined OHS policies and procedures

add topic LGACORE104B

Work effectively in local government

add topic LGACORE105B

Work with others in local government

add topic LGACORE501B

Provide quality and timely advice to council

add topic LGACORE601B

Develop, implement and review operational plans

add topic LGACORE602B

Promote and facilitate organisational performance

add topic LGACORE603B

Represent council's role and value in the community

add topic LGACOM403B

Conduct public educational presentations

add topic LGACOM404B

Establish cooperative arrangements with other organisations

add topic LGACOM405B

Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section

add topic LGACOM407B

Manage finances within a budget

add topic LGACOM501B

Develop and organise public education programs

add topic LGACOM502B

Devise and conduct community consultations

add topic LGACOM503B

Prepare a budget

add topic LGACOM602B

Coordinate and facilitate a change process

add topic LGACOM603B

Develop, implement and review policies and procedures

add topic LGAGOVA410B

Monitor council procedures to ensure compliance with relevant legislation

add topic LGACOMP024A

Develop community relations

add topic LGACOMP025A

Manage a local government project

add topic LGACOMP026A

Provide team leadership

Group B (Specialist Operational Works) elective units

add topic LGAWORK501A

Prepare preliminary design for operational works

add topic LGAWORK502A

Prepare detailed works project documentation

add topic LGAWORK503A

Undertake project investigation


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include:


Demonstrating clear open communication and consultation with the community and stakeholders to maximise the acceptance of preferred planning options

Managing stakeholder relationships using a range of communication techniques to assess needs and expectations. Consultation may involve participation in and facilitation of committees

Writing to suit audience needs which may include report writing and documenting strategies in an acceptable format

Engaging in a range of high level communications which may include providing timely advice to council and staff

Networking within and outside council

Reading and interpreting a range of information relevant to job/role including data obtained through research and relevant legislation to determine impacts on council operations

Participation in the design and development of communications materials such as brochures and newsletters aimed at informing and educating others

Conducting presentations and information workshops for a range of audiences and modifying own language to suit audience needs

Negotiating effectively with others


Achievement of effective working relationships which demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation

Liaising with and deferring to specialists from outside the organisation as appropriate. These may include associations, consultants, police and other levels of government

Problem solving

Problem solving and conflict management

Analysing complaints, comments and observations

Solving problems by comparing identified problems against legislative requirements, codes of practice and community expectations

Engaging in effective problem solving based on research

Investigating disparities between data sets to ensure integrity of data being used

Initiative and enterprise

The ability to think and operate strategically including the ability to develop strategies which reflect business objectives and which are in line with council or departmental strategies

The ability to undertake business planning for a department or business unit, using strategic thinking and forward planning

Identifying and investigating opportunities for growth

Modifying existing systems and processes or introducing new processes to ensure ongoing evaluation of systems and processes

Planning and organising

Undertaking high level planning activities including scoping and developing departmental business plans

Undertaking research and analysis using a range of techniques, to support the development of business plans. The ability to source, collate and analyse statistical data, trends and patterns may be required

Conducting analysis of community needs, legislation and resources as part of the business planning process

Establishing measurable key performance indicators and targets with relevant parties, to assist in monitoring and managing departmental performance including customer satisfaction levels

Time management which involves ensuring planned marketing activities are scheduled within appropriate time frames and that schedules for implementing change are determined and amended as necessary

Analysing and evaluating a range of options in terms of their contribution to council objectives

Planning, resourcing, managing and evaluating projects, which include public transport facilities and other projects. Resource management may include identifying relevant human and financial resources required and engaging in appropriate planning and control processes to achieve required resources

Self management

Monitoring own work and adjusting accordingly to meet agreed standards and expectations

Managing own work area

Undertaking self-development opportunities where necessary


Contributing to the learning community at the workplace by ensuring that relevant information on departmental activities and performance are made available for future planning and that appropriate training for staff is provided in a timely manner

Engaging in activities which promote own on-going learning requirements which may include maintaining current knowledge of legislation and common law

Undertaking formal training when required

Accessing appropriate forms of informal training and development including attending relevant seminars, reading appropriate newsletters and participating in committees


Using technology relevant to the job/role including the use of computers and software such as geographic information systems data. The ability to access and various data including databases, spreadsheets, accounting packages, demographic data, census data

The ability to use data management tools, techniques or procedures

Adapting to the use of new technology as appropriate