Certificate III in Recreational Vehicle and Accessories Retailing

This qualification covers the skills and knowledge designed to reflect the role of a sales consultant in the retail sales of recreational vehicles and accessories.

Job roles/employment outcomes

The Certificate III in Recreational Vehicle and Accessories Retailing has been developed as a trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to work under supervision in the sale of recreational vehicles and accessories, including:

motor homes


camper trailers


fifth wheelers

to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will analyse the customer's requirements and then carry them out.

They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.

The sector typically manufactures, services and repairs any recreational vehicle as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.

Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis. Fittings are typically timber/particle board but may be any other suitable material.

People with this qualification may be expected to:

sell a new or second-hand recreational vehicle

suggest modifications/refits to a recreational vehicle

prepare a recreational vehicle for sale/resale

sell spare parts and accessories.

This work will generally be undertaken in a workshop or showroom environment.

Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.

Pathways into the qualification

This qualification may be accessed by direct entry.

The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.

Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.

The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.

Pathways from the qualification

Further qualification pathways from this qualification include MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing.

Additional qualification advice

MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.

Licensing considerations

Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.


Packaging Rules

To be awarded the Certificate III in Recreational Vehicle and Accessories Retailing competency must be achieved in twenty two (22) units of competency:

three (3) core units of competency

nineteen (19) elective units of competency, as specified below:

a minimum of thirteen (13) units of competency must be selected from Group A

the balance of units, to a maximum of six (6) may be selected from:

units not previously selected from Group A

Group B units listed below.

Note: Up to four (4) elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A and B.

Note: Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Unit code

Unit title


add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic MSAPMOHS200A

Work safely

add topic MSAPMSUP102A

Communicate in the workplace

Elective units of competency

Group A

Unit code

Unit title


add topic AUM8012B

Prepare and document quotation

add topic AURC270421A

Establish relations with customers

add topic AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

add topic AURC362721A

Establish customer requirements of a complex nature

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

add topic AURC463238A

Manage complex customer issues

add topic AURS238150A

Present stock and sales area

add topic AURS241303A

Apply sales procedures

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS241769A

Sell product(s)

add topic AURS242621A

Promote products and services

add topic AURS252290A

Process customer complaints

add topic BSBCUS501C

Manage quality customer service

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SIRXINV004A

Buy merchandise

add topic SIRXRSK001A

Minimise theft

add topic SIRXRSK002A

Maintain store security

add topic SIRXSLS002A

Advise on products and services

Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III.

Group B

Unit code

Unit title


add topic AURS238127A

Identify and select automotive parts and products

add topic AURS241803A

Apply legal requirements relating to product sales

add topic AURS338103A

Apply automotive parts interpretation process

add topic AURT365508A

Carry out vehicle safety/roadworthy inspection

add topic MSAPMOHS220A

Provide initial first aid response

add topic MSAPMOPS212A

Use enterprise computers or data systems

add topic MSAPMSUP100A

Apply workplace procedures

add topic MSAPMSUP106A

Work in a team

add topic MSAPMSUP280A

Manage conflict at work

add topic MSAPMSUP291A

Participate in continuous improvement

add topic MSARVS301A

Develop and update caravan industry knowledge

add topic MSARVG201A

Tow a recreational vehicle safely

add topic SITXMPR001A

Coordinate production of brochures and marketing materials

add topic SITXMPR002A

Create a promotional display or stand

add topic UEGNSG604A

Fill gas cylinders

Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification


Using questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects business values

Regularly carrying out verbal instructions from other team members and supervisors

Reading and interpreting simple workplace documents, completing simple written workplace forms and sharing work-related information with other team members


Effectively participating in retail store teams

working independently to complete own tasks and supporting other team members where appropriate

Leading small retail teams, where required, in the context of the job role

Mentoring and supporting other team members

Problem solving

Demonstrating sensitivity to customer needs and concerns

Anticipating problems and acting to avoid them where possible

Solving a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

Looking for opportunities to do things better and suggesting ideas to other team members and supervisors in the context of the job role

Translating ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level

Planning and organising

Establishing and communicating clear goals and deliverables for self and team members within the context of organisation objectives and the current store situation

Coordinating resources to ensure that work is carried out according to timelines and priorities

Coordinating and/or implementing changes arising from continuous improvement processes


Understanding how a personal job role fits into the context of the wider business values and directions

Working within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene and time

Efficiently prioritising and completing delegated tasks

Maintaining own knowledge of the job role, reviewing own performance and actively seeking and acting upon advice and guidance


Identifying personal strengths and weaknesses in the context of the job role and recognising how to personally learn best at work

Seeking opportunities for formal education in the context of a current role or future retail job opportunities

Accepting opportunities to learn new ways of doing things and sharing knowledge and skills with other store team members


Using of point-of-sale systems and/or selecting and using a range of other retail technology in the context of available equipment and store procedures

Recognising and reporting faulty equipment and following store occupational health and safety (OHS) procedures