Subjects
To be awarded the three (3) core units of competency nineteen (19) elective units of competency, as specified below: a minimum of thirteen (13) units of competency must be selected from Group A the balance of units, to a maximum of six (6) may be selected from: units not previously selected from Group A Group B units listed below. Note: Up to four (4) elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A and B. Note: Where prerequisite units are identified they must be counted in the total number of units required for achievement of the qualification. | ||
Core units Complete all three(3) units from the following list. | ||
Unit code | Unit title | |
Participate in environmentally sustainable work practices | ||
Communicate in the workplace | ||
Work safely | ||
Elective units Group A Elective units Select a minimum of thirteen (13) units from the following list. | ||
Unit code | Unit title | Prerequisites |
Prepare and document quotations | ||
Respond to customer needs and enquiries in an automotive workplace | ||
Apply relevant finance, leasing and insurance contracts/policies | ||
Establish customer requirements of a complex nature | ||
Build customer relations in an automotive workplace | ||
Maintain business image in an automotive workplace | ||
Manage complex customer issues in an automotive workplace | ||
Present automotive products and services for sale | ||
Apply sales procedures in an automotive workplace | ||
Carry out cash and non-cash payment operations | ||
Sell automotive products and services | ||
Promote automotive products and services | ||
Process customer complaints in an automotive workplace | ||
Manage quality customer service | ||
Follow point-of-sale procedures | ||
Buy merchandise | ||
Minimise theft | ||
Maintain store security | ||
Advise on products and services | ||
Up to two (2) relevant Group A elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III qualification. | ||
Group BElective units Select a maximum of six(6) units from the following list. | ||
Unit code | Unit title | Prerequisites |
Select and supply automotive parts and products | ||
Comply with legal requirements when selling automotive products and services | ||
Identify and match uncommon automotive parts | ||
Carry out vehicle safety inspections | ||
Provide first aid | ||
Use organisation computers or data systems | ||
Tow a recreational vehicle safely | ||
Apply technical knowledge of recreational vehicles manufacturing to work activities | ||
Apply workplace context to own job | ||
Work in a team | ||
Manage conflict at work | ||
Participate in continuous improvement | ||
Coordinate production of brochures and marketing materials | ||
Create a promotional display or stand | ||
Fill LPG cylinders | ||
Up to two (2) relevant Group B elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate II or III qualification. | ||
