Subjects
To be awarded the three (3) core units of competency twenty-nine (29) elective units of competency, as specified below: a minimum of two (2) units of competency must be selected from Group A a maximum of fourteen (14) units of competency may be selected from Groups C and D, with a maximum of six (6) from Group D the balance of units, must be selected from Groups A and B to bring the total to twenty-nine (29). Note: Up to seven (7) relevant units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A, B, C and D. Note: Where prerequisite units are identified they must be counted in the total number of units required for achievement of the qualification. | ||
Core units Complete all three(3) units from the following list. | ||
Unit code | Unit title | |
Participate in environmentally sustainable work practices | ||
Communicate in the workplace | ||
Work safely | ||
Group A Elective units Select a minimum of two (2) units from the following list. | ||
Unit code | Unit title | Prerequisites |
Manage complex customer requirements in an automotive workplace | ||
Estimate and quote automotive mechanical and electrical repairs | ||
Estimate and quote automotive body repairs | ||
Read and interpret vehicle body repair estimation/quotation | ||
Inspect vehicle damage and determine repair procedures | ||
Provide advanced customer service | ||
Interpret technical specifications and manuals | ||
Coordinate visual merchandising activities | ||
Manage merchandise and store presentation | ||
Coordinate marketing activities | ||
Up to one (1) relevant Group A elective unit of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where it is available for inclusion at Certificate IV qualification. | ||
Group B Elective units | ||
Unit code | Unit title | Prerequisites |
Prepare and document quotations | ||
Respond to customer needs and enquiries in an automotive workplace | ||
Apply relevant finance, leasing and insurance contracts/policies | ||
Build customer relations in an automotive workplace | ||
Maintain business image in an automotive workplace | ||
Manage complex customer issues in an automotive workplace | ||
Present automotive products and services for sale | ||
Apply sales procedures in an automotive workplace | ||
Carry out cash and non-cash payment operations | ||
Sell automotive products and services | ||
Promote automotive products and services | ||
Process customer complaints in an automotive workplace | ||
Manage quality customer service | ||
Follow point-of-sale procedures | ||
Buy merchandise | ||
Minimise theft | ||
Maintain store security | ||
Advise on products and services | ||
Up to two (2) relevant Group B elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III qualification. | ||
Group C Elective units | ||
Unit code | Unit title | Prerequisites |
Determine retail rates for automotive products and services | ||
Resolve routine problems in an automotive workplace | ||
Adapt work processes to new technologies in an automotive workplace | ||
Contribute to planning and implementing business improvement in an automotive workplace | ||
Undertake occupational health and safety activities in the workplace | ||
Supervise occupational health and safety in an industrial work environment | ||
Apply quality systems | ||
Perform inspection | ||
Conduct formal interviews and negotiations | ||
Organise and communicate information | ||
Source and estimate engineering materials requirements | ||
Implement and monitor environmentally sustainable work practices | ||
Assess and quote to service a recreational vehicle | ||
Facilitate and improve implementation of 5S | ||
Achieve work outcomes | ||
Facilitate a team | ||
Use structured problem-solving tools | ||
Value diversity | ||
Establish and conduct business relationships | ||
Plan assessment activities and processes | ||
Assess competence | ||
Participate in assessment validation | ||
Provide work skill instruction | ||
Up to two (2) relevant Group C elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III or IV qualification. | ||
Group D Elective units | ||
Unit code | Unit title | Prerequisites |
Select and supply automotive parts and products | ||
Comply with legal requirements when selling automotive products and services | ||
Identify and match uncommon automotive parts | ||
Carry out vehicle safety inspections | ||
Provide first aid | ||
Use enterprise computers or data systems | ||
Tow a recreational vehicle safely | ||
Apply technical knowledge of recreational vehicles manufacturing to work activities | ||
Apply workplace context to own job | ||
Work in a team | ||
Manage conflict at work | ||
Participate in continuous improvement | ||
Coordinate production of brochures and marketing materials | ||
Create a promotional display or stand | ||
Fill LPG cylinders | ||
Up to two (2) relevant Group D elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate II, III or IV qualification. | ||
