Certificate II in Competitive Systems and Practices

The MSS20312 Certificate II in Competitive Systems and Practices provides introductory skills and specifies the competencies required to apply competitive systems and practices to a level suitable for application to an individual’s own work role.

This qualification provides the skills needed to improve efficiency in a person’s own work role. It complements but does not duplicate qualifications supplying operational, production, maintenance, logistics or other technical skills to industry. Where these skills are required appropriate qualifications from other Training Packages should be considered.

The skills in this qualification are often known in industry under a variety of titles many of which relate to manufacturing which is the origin of many competitive systems and practices. The most common term is lean manufacturing. However, other names for some of the system skills and techniques include agile manufacturing, lean operations, six sigma, lean six sigma, and so on.

The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies.

Job roles/employment outcomes

The range of skills and knowledge supplied by this qualification does not support applying competitive systems and practices to the work of others or of leading a competitive systems and practices based change process. Typical tasks relevant to this qualification include process work, operation of equipment, individual performance of trade-related work, office work, stores work and other individually performed work requiring introductory skills and knowledge in competitive systems and practices. This qualification would also be suitable for a member of a project team implementing competitive systems and practices where introductory skills are required.

This qualification provides competitive systems and practices skills that can be applied in the following organisations and environments:

manufacturing enterprises

mining and service organisations

office environments

organisations in a value chain, such as:



distributors, warehouses, transport suppliers and other logistics support organisations

professional service suppliers, for example, legal, engineering, accounting, auditing, and education and training suppliers that may be assisting other organisations in implementing competitive systems and practices

other organisations implementing competitive systems and practices, for example, Government Departments, healthcare providers, transport organisations, and so on.


To be awarded the add topic MSS20312 Certificate II in Competitive Systems and Practices, competency must be achieved in ten (10) units of competency:

four (4) core units of competency

six (6) elective units of competency listed below.

Note that no units in this qualification have prerequisite requirements.

Core units of competency

Unit code

Unit title

add topic MSS402001A

Apply competitive systems and practices

add topic MSS402010A

Manage the impact of change on own work

add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic MSAPMOHS200A

Work safely

Elective units of competency

Unit code

Unit title


add topic MSS402002A

Sustain process improvements

add topic MSS402020A

Apply quick changeover procedures

add topic MSS402021A

Apply Just in Time procedures

add topic MSS402030A

Apply cost factors to work practices

add topic MSS402031A

Interpret product costs in terms of customer requirements

add topic MSS402040A

Apply 5S procedures

add topic MSS402041A

Apply 5S in an office

add topic MSS402050A

Monitor process capability

add topic MSS402051A

Apply quality standards

add topic MSS402052A

Implement continuous improvements based on standardised work practices

add topic MSS402053A

Participate in breakthrough improvements in an office

add topic MSS402060A

Use planning software systems in operations

add topic MSS402061A

Use SCADA systems in operations

add topic MSS402080A

Undertake root cause analysis

add topic MSS402081A

Contribute to the application of a proactive maintenance strategy

A maximum of three (3) electives may be selected from other qualifications in this Training Package, other endorsed Training Packages and accredited courses where those units are available at Certificates II and III. Units chosen should be relevant to the workplace and would normally be drawn from the appropriate sector Training Package, or possibly the Business Services Training Package.


    Pathways into the qualification

    This qualification is suitable for direct entry.

    Pathways from the qualification

    Further training pathways from this qualification include the MSS30312 Certificate III in Competitive Systems and Practices, or a relevant industry qualification.

Entry Requirements

This qualification has no formal entry requirement. However, it should be noted that this qualification is not intended to be the main qualification supplying operational or technical skills that are used in conjunction with competitive systems and practices skills although some technical competencies can be selected under the general electives provision at the end of elective group.

This qualification assumes that a learner has current or past work experience where some operational or technical skills have already been gained. The qualification is not suitable for direct entry from school.

Licensing Information

There are no specific licences that relate to this qualification.

Employability Skills

The following table contains a summary of the employability skills as identified by industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that reflect skill requirements for this level.

Employability Skill

Industry/enterprise requirements for this qualification include:


Access and apply OHS procedures and related safety information

Complete, access and interpret standardised documentation

Share and discuss information with others about work activities

Access and apply workplace procedures

Ask questions to increase understanding about workplace procedures

Read and interpret instructions, specifications, standard operating procedures and other work-related documents

Seek assistance or information from relevant personnel or supervisors

Debrief on workplace changes with relevant stakeholders

Record production or other work-related information

Access and use workplace communication tools and equipment

Apply numeracy skills to work procedures


Identify roles of other work colleagues, including formal team members where teamwork is used as the form of work organisation

Work effectively with others in a production environment

Share work-related information with peers including team members, supervisors and management

Identify hazards to self and other team members

Recognise the value chain and how team members contribute to the final quality of the product

Review changes to work practices and work relationships with team leader

Seek assistance with work operations, as required

Problem solving

Monitor workplace activities

Report inconsistencies, non-compliances, faults or hazards

Identify factors that are a constraint to work efficiency or reaching of production outcomes

Distinguish between essential and non-essential practices

Recommend methods of increasing features/benefits of products or processes

Monitor the job and make improvements

Note steps which cause a problem

Improve OHS

Compare required performance with actual performance

Identify situations where compliance to specifications or safety standards is unlikely

Recommend improvements

Distinguish between random and identifiable causes of work problems

Identify causes of identified faults and take appropriate action

Investigate causes of quality deviations

Undertake root cause analysis (RCA)

Identify deviations and patterns

Initiative and enterprise

Provide feedback on procedures and systems

Report problems, implications or suggestions for improvements

Adjust work activity according to changes in work requirements

Take correct action and follow procedures

Identify methods of increasing own contribution to the value chain

Recommend changes and improvements

Take action to make improvements

Adopt changes

Monitor actions to ensure cost-efficiency

Apply 5S procedures

Apply work practices to reduce waste

Planning and organising

Plan own work to meet required standards

Ensure the work area complies with OHS procedures

Organise processes, tools and materials

Make improvements in accordance with procedures

Monitor and adjust production/process

Distinguish between essential and non-essential practices

Set the workplace in order

Use planning tools

Apply 5S procedures

Determine and prioritise required actions

Collect and organise information from work activity


Conduct all work activities according to safety and workplace standards

Maintain housekeeping standards

Achieve operational outcomes

Monitor own work performance

Interpret data and information as required by own job

Ask questions to ensure understanding of own work requirements

Recommend methods of increasing own contribution to the value chain

Adjust work processes according to procedures

Identify and manage impacts in own work area

Monitor resource use and minimise waste in own work activity

Keep the workplace clean and tidy

Assess own work


Attend skill development training

Adapt to changing work requirements

Ask questions to aid learning

Identify own skill requirements

Seek skills development and training to meet needs

Identify personal skill gaps and additional skills needs

Ask questions to ensure understanding of own work requirements

Monitor own work and identify areas for improvement

Seek feedback on work performance


Work with technology safely and according to workplace standards

Identify equipment appropriate for job and skill level

Handle and use equipment correctly and safely and within skill level

Assess operational efficiency of technology within own skill level

Recognise and report faulty operation of equipment

Collect and apply data and information from technology

Use information technology appropriate for job

Apply maintenance procedures appropriate to job and skill level and operations