Diploma of Sustainable Operations

This qualification provides the skills and knowledge required to work in a technical, supervisory or operational role in sustainability in an organisation and/or it’s value chain (e.g. suppliers of goods or services, or customers). The qualification has been developed with manufacturing operations as a focus. However, because of the range of organisations in a typical manufacturing value chain it may also be applied to other types of organisations.

The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies.

Job roles/employment outcomes

The MSS50112 Diploma of Sustainability specifies the competencies required for employment in job roles related to assisting organisations to improve sustainability and to meet their obligations under sustainability related regulatory arrangements, government or similar incentives, or other initiatives that apply to their operations.

Employment outcomes related to this qualification may include specialist roles, such as a sustainability manager, or the qualification can provide specialist sustainability competencies to technical, supervisory or operational employees.

This qualification provides sustainability skills that can be applied inside an organisation and its value chain. Examples include:

manufacturing enterprises

organisations in a value chain, such as:



distributors, warehouses, transport suppliers and other logistics support organisations

professional service suppliers to manufacturing, for example, legal, engineering, accounting and auditing suppliers

sustainability consulting enterprises.


To be awarded the add topic MSS50112 Diploma of Sustainable Operations, competency must be achieved in twenty (20) units of competency.

Five (5) core units of competency

Fifteen (15) elective units of competency, as specified below.

Note: Units with prerequisites are marked with an asterisk. Refer to the unit for details.

Core units of competency

Complete the following five (5) units of competency.

Unit code

Unit title

add topic MSS015001A

Measure and report carbon footprint

add topic MSS015002A

Develop strategies for more sustainable use of resources

add topic MSS015007A

Develop a business case for sustainability improvements

add topic MSS015008A

Develop strategic sustainability plans

add topic MSS015009A

Implement sustainability plans

Elective units of competency

Complete fifteen (15) units of competency, made up of:

a minimum of seven (7) units from Group A

a minimum of three (3) units from Group B

the balance of units, to a maximum of five (5), may be selected from:

Group A or B units, not previously selected

Group C elective units, listed below.

Unit code

Unit title


add topic MSS014001A

Improve sustainability through readily implementable change

add topic MSS015003A

Analyse product lifecycle for sustainability

add topic MSS015004A

Design sustainable product or process

add topic MSS015005A

Develop required sustainability reports

add topic MSS015006A

Report to Global Reporting Initiative guidelines

add topic MSS015010A

Conduct a sustainability water audit

add topic MSS015011A

Conduct a sustainability energy audit

add topic MSS015012A

Conduct an emissions audit

add topic MSS015013A

Conduct a sustainability related transport audit

add topic MSS015014A

Develop response to sustainability related regulation

add topic MSS015015A

Evaluate sustainability impact of a process

add topic MSS015016A

Implement and monitor reengineering for sustainability

add topic MSS015017A

Develop regulated sustainability reports

add topic MSS015018A

Inform and educate organisation and community representatives on sustainability issues

add topic MSS405070A

Develop and manage sustainable energy practices

add topic PMASUP520B

Review procedures to minimise environmental impact of process

add topic PMASUP620B

Manage environmental management system

Group B: Elective units

Unit code

Unit title


add topic MSS015019A

Establish metrics for social sustainability

add topic MSS025001A

Assist with assessing site environmental indicators


add topic MSS025002A

Assess the environmental risk or impact of a project activity or process


add topic MSS405010A

Manage relationships with non-customer external organisations

add topic MSS405011A

Manage people relationships

add topic MSS405012A

Manage workplace learning

add topic MSS405013A

Facilitate holistic culture improvement in an organisation

add topic MSS405014A

Develop a communications strategy to support operations

add topic MSS405001A

Develop competitive systems and practices for an organisation

add topic MSS405002A

Analyse and map a value chain

add topic MSS405003A

Manage a value chain

add topic MSS405004A

Develop business plans in an organisation implementing competitive systems and practices

add topic MSS404052A

Apply statistics to operational processes

add topic MSS405020A

Develop quick changeover procedures

add topic MSS405021A

Develop a Just in Time system

add topic MSS405031A

Undertake value analysis of a product or process costs in terms of customer requirements

add topic MSS405032A

Analyse cost implications of maintenance strategy

add topic MSS405040A

Manage 5S system in an organisation

add topic MSS405041A

Implement improvement systems in an organisation

add topic MSS405050A

Determine and improve process capability


add topic MSS405060A

Develop the application of enterprise control systems in an organisation

add topic MSS405061A

Determine and establish information collection requirements and processes

add topic MSS405062A

Develop a documentation control strategy for an organisation

add topic MSS405075A

Facilitate the development of a new product


add topic MSS405081A

Develop a proactive maintenance strategy

add topic MSAENV672B

Develop workplace policy and procedures for sustainability

add topic MSAPMOHS510A

Manage risk

Group C: Elective units

Unit code

Unit title


add topic MSS014007A

Implement social sustainability in work practices

add topic MSS024003A

Apply an understanding of environmental principles to a site

add topic MSS403010A

Facilitate change in an organisation implementing competitive systems and practices

add topic MSS403001A

Implement competitive systems and practices

add topic MSS402030A

Apply cost factors to work practices

add topic MSS402060A

Use planning software systems in manufacturing

add topic MSS402061A

Use SCADA systems in operations

add topic MSS402080A

Undertake root cause analysis

add topic MSS403023A

Monitor a levelled pull system of operations

add topic MSS403051A

Mistake proof an operational process

add topic MSS404053A

Use six sigma techniques


add topic MSS404060A

Facilitate the use of planning software systems in a work area or team

add topic MSS404081A

Undertake proactive maintenance analyses

add topic MSAPMSUP390A

Use structured problem solving tools

A maximum of four (4) elective units may be selected from this Training Package, other endorsed Training Packages and accredited courses, where those units are available at Diploma level. Units chosen should be relevant to the workplace and would normally be drawn from the appropriate sector Training Package, or possibly the Business Services Training Package.


    Pathways into the qualification

    This qualification has no formal entry requirement due to the wide variety of sustainability applications in industry. However, most enterprises will expect technical skills relevant to their operations or equivalent vocational experience and for this reason the qualification is unlikely to be suitable for direct entry from school.

    Pathways from the qualification

    Further training pathways from this qualification include the MSS70111 Vocational Graduate Certificate in Sustainable Operations.

    Additional qualification advice

    This qualification provides the skills needed to measure current sustainability performance and to establish processes for improved sustainability performance within organisations. It complements but does not duplicate qualifications supplying technical skills related to engineering, chemical, environmental and other technical analyses that may be needed for improving sustainability. Where these skills are required appropriate qualifications from other Training Packages, such as the MEM05 Metal and Engineering, PMA08 Chemical, Hydrocarbons and Refining and MSA07 Manufacturing Training Packages, should be considered.

Entry Requirements

Not applicable.

Licensing Information

There are no specific licences that relate to this qualification.

Employability Skills

The following table contains a summary of the employability skills as identified by industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that reflect skill requirements for this level.

Employability Skill

Industry/enterprise requirements for this qualification include:


Manage implementation sustainability improvement procedures and develop and distribute related information

Develop standardised documentation on behalf of an area or group of work teams

Share and discuss information with others about enterprise activities

Develop and communicate workplace procedures

Provide information and clarifications to team leaders and other employees on workplace procedures in relation to sustainability

Provide and interpret instructions, specifications, standard operating procedures and other work-related documents

Provide assistance or information to relevant personnel

Debrief on workplace changes with relevant stakeholders

Record production, emissions and other work-related information

Access and use workplace communication tools and equipment

Apply numeracy skills to work procedures

Provide information about team activities to managers, supervisors and customers


Identify roles of work teams where teamwork is used as the form of work organisation

Supervise and lead others in a production environment

Share work-related information with peers, including team members, supervisors and management

Identify hazards to employees and visitors

Identify the value chain and advise other employees as to how they can contribute to the final quality of the product

Review changes to work practices and work relationships with team leaders and other employees

Provide assistance with planning work operations as required

Seek assistance with work operations from specialists and other employees as required

Participate in multidisciplinary teams as required

Problem solving

Monitor production and maintenance activities

Analyse inconsistencies, non-compliances, faults or hazards

Identify factors within work area that are a constraint to work efficiency or reaching of production outcomes

Identify essential and non-essential practices

Implement methods of increasing features/benefits of products or processes

Monitor responsibilities of teams and make improvements to work organisation

Identify process steps which cause a problem and implement improvement processes

Monitor sustainability performance and implement improvement processes

Compare shift or area required performance with actual performance

Identify situations where compliance to specifications or safety standards is unlikely

Identify, recommend and implement improvements

Identify causes of identified faults and take appropriate action

Investigate causes of deviations from targets and standards in relation to sustainability

Undertake root cause analysis

Initiative and enterprise

Manage procedures and systems for optimum outcomes

Analyse feedback on procedures and systems

Analyse problems, implications or suggestions for improvements

Adjust work activities according to changes in customer requirements

Identify methods of increasing contribution of work teams to sustainability

Identify and implement changes and improvements

Monitor processes and equipment to ensure cost efficiency

Implement and monitor work practices to reduce waste

Participate in multidisciplinary teams to develop new products or processes

Planning and organising

Ensure work areas comply with sustainability obligations and requirements

Identify and manage processes, tools and materials

Implement improvements in accordance with procedures

Distinguish between essential and non-essential practices

Implement use of planning tools within work of teams

Determine and prioritise required actions

Collect, organise and analyse information from work activities

Monitor work activities according to safety and workplace standards

Set production targets and outcomes

Interpret data and information as required by own job

Ask questions to ensure there is understanding of work requirements in teams and among other employees


Recommend methods of increasing own contribution to the value chain

Adjust work processes according to procedures and customer requirements

Identify and manage impact of change in own work

Minimise waste in own work activity

Assess own work performance

Set personal objectives for work performance

Manage own time


Identify skill requirements of self and team members

Arrange skill development training for self and others

Adapt to changing work requirements

Ask questions to aid learning of others

Identify personal skill gaps and additional skill needs

Ask questions to ensure understanding of own work requirements

Monitor own work and identify areas for improvement

Seek feedback on work performance

Provide feedback on work performance to team leaders and team members


Monitor technology to ensure sustainability according to legislative requirements and workplace standards

Identify equipment and processes appropriate for jobs and skill levels of employees

Provide appropriate equipment to ensure safety and efficiency according to skill levels of employees

Assess operational efficiency of technology within own skill level and that of team members

Analyse data and other information from equipment reports

Use information technology appropriate for job

Manage maintenance procedures appropriate to job and processes according to skill levels of team members