Diploma of Competitive Systems and Practices

The MSS50312 Diploma of Competitive Systems and Practices specifies the competencies required by managers, technical specialists or those in similar job roles that are responsible for the implementation of competitive systems and practices in an organisation.

This qualification provides the skills and knowledge required by a manager or technical specialist to determine and supervise the strategy for implementing competitive systems and practices in an organisation and the organisation’s value chain. The qualification packaging has been developed on an assumption that competency will be developed through a combination of on and off-the-job learning strategies.

This qualification provides the skills needed to improve efficiency in an organisation through the implementation of competitive systems and practices. It complements but does not duplicate qualifications supplying operational, production, maintenance, logistics or other technical skills to industry. Where these skills are required appropriate qualifications from other Training Packages should be considered.

The skills in this qualification are often known in industry under a variety of titles many of which relate to manufacturing which is the origin of many competitive systems and practices. The most common term is lean manufacturing. However, other names for some of the system skills and techniques include agile manufacturing, lean operations, six sigma, lean six sigma, and so on.

Job roles/employment outcomes

The main target job roles related to this qualification are:

people with operating responsibility for a whole area, site or organisation who are managing the implementation of competitive systems and practices

technicians and other specialists providing high-level support and supervision of the implementation of competitive systems and practices across an organisation or site.

The target job roles may be in small or large organisations in production or operations, office maintenance, transport and logistics, and other job roles requiring the skills delivered by completing the qualification.

The primary application of this qualification is where an individual has responsibility for determining, implementing and managing the implementation of competitive systems and practices across an organisation. Responsibilities may also include liaison with the organisation’s value chain on implementing and measuring the performance of competitive systems and practices.

This qualification provides competitive systems and practices skills that can be applied in the following organisations and environments:

manufacturing enterprises

mining and service organisations

office environments

organisations in a manufacturing value chain, such as:



distributors, warehouses, transport suppliers and other logistics support organisations

professional service suppliers, for example, legal, engineering, accounting, auditing, and education and training suppliers that may be assisting other organisations in implementing competitive systems and practices

other organisations implementing competitive systems and practices, for example, Government Departments, healthcare providers, transport organisations, and so on.


To be awarded the add topic MSS50312 Diploma of Competitive Systems and Practices, competency must be achieved in twenty (20) units of competency.

three (3) core units of competency

a minimum of three (3) units of competency from the Group A electives listed below

a minimum of five (5) units of competency from the Group B electives listed below

the balance of nine (9) elective units of competency may be selected in any combination from Group A, Group B and Group C (a maximum of two (2) of these units may be chosen from units with the code sequence add topic MSS402 ...).

Note: Units with prerequisite requirements are marked with an asterisk*. Prerequisite units must be counted in the total number of units required for completion of the qualification.

Core units of competency

Unit code

Unit title

add topic MSS405001A

Develop competitive systems and practices for an organisation

add topic MSS405013A

Facilitate holistic culture improvement in an organisation

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices

Elective units of competency

Group A

Unit code

Unit title


add topic MSS405002A

Analyse and map a value stream

add topic MSS405003A

Manage a value stream

add topic MSS405004A

Develop business plans in an organisation implementing competitive systems and practices

add topic MSS405005A

Manage competitive systems and practices responding to individual and unique customer orders

add topic MSS405006A

Develop a Balanced Scorecard

add topic MSS405007A

Introduce competitive systems and practices to a small or medium enterprise

add topic MSS405010A

Manage relationships with non-customer external organisations

add topic MSS405011A

Manage people relationships

add topic MSS405012A

Manage workplace learning

add topic MSS405014A

Develop a communications strategy to support operations

Group B

Unit code

Unit title


add topic MSS404052A

Apply statistics to operational processes

add topic MSS405020A

Develop quick changeover procedures

add topic MSS405021A

Develop a Just in Time system

add topic MSS405022A

Design a process layout

add topic MSS405023A

Develop a levelled pull system for operations and processes

add topic MSS405024A

Apply the theory of constraints

add topic MSS405030A

Optimise cost of product or service

add topic MSS405031A

Undertake value analysis of a product or process costs in terms of customer requirements

add topic MSS405032A

Analyse cost implications of maintenance strategy

add topic MSS405033A

Optimise office systems to deliver to customer demand

add topic MSS405040A

Manage 5S system in an organisation

add topic MSS405041A

Implement improvement systems in an organisation

add topic MSS405050A

Determine and improve process capability


add topic MSS405052A

Design an experiment


add topic MSS405053A

Manage application of six sigma for process control and improvement


add topic MSS405060A

Develop the application of enterprise control systems in an organisation

add topic MSS405061A

Determine and establish information collection requirements and processes

add topic MSS405062A

Develop a documentation control strategy for an organisation

add topic MSS405070A

Develop and manage sustainable energy practices

add topic MSS405075A

Facilitate the development of a new product


add topic MSS405081A

Develop a proactive maintenance strategy

add topic MSS405082A

Adapt a proactive maintenance strategy to the process operations sector


add topic MSS405083A

Adapt a proactive maintenance strategy for a seasonal or cyclical business


add topic MSAENV672B

Develop workplace policy and procedures for environmental sustainability

Group C

Unit code

Unit title


add topic MSS402010A

Manage the impact of change on own work

add topic MSS402030A

Apply cost factors to work practices

add topic MSS402031A

Interpret product costs in terms of customer requirements

add topic MSS402080A

Undertake root cause analysis

add topic MSS403001A

Implement competitive systems and practices

add topic MSS403002A

Ensure process improvements are sustained

add topic MSS403005A

Facilitate use of a Balanced Scorecard for performance improvement

add topic MSS403006A

Facilitate implementation of competitive systems and practices in an office

add topic MSS403007A

Map an office value stream

add topic MSS403010A

Facilitate change in an organisation implementing competitive systems and practices

add topic MSS403011A

Facilitate implementation of competitive systems and practices

add topic MSS403013A

Lead team culture improvement

add topic MSS403021A

Facilitate a Just in Time system

add topic MSS403023A

Monitor a levelled pull system of operations

add topic MSS403030A

Improve cost factors in work practices

add topic MSS403032A

Analyse manual handling processes

add topic MSS403033A

Map an operational process

add topic MSS403034A

Organise products into groups

add topic MSS403035A

Implement the visual workplace

add topic MSS403039A

Facilitate and improve 5S in an office

add topic MSS403040A

Facilitate and improve implementation of 5S

add topic MSS403041A

Facilitate breakthrough improvements

add topic MSS403042A

Facilitate mistake proofing in an office

add topic MSS403043A

Facilitate breakthrough improvements in an office

add topic MSS403044A

Facilitate continuous improvement through the use of standardised procedures and practices

add topic MSS403051A

Mistake proof an operational process

add topic MSS403084A

Improve changeovers

add topic MSS404050A

Undertake process capability improvements


add topic MSS404053A

Use six sigma techniques


add topic MSS404060A

Facilitate the use of planning software systems in a work area or team

add topic MSS404061A

Facilitate the use of SCADA systems in a team or work area

add topic MSS404081A

Undertake proactive maintenance analyses

add topic MSS404082A

Assist in implementing a proactive maintenance strategy

add topic MSS404083A

Support proactive maintenance

add topic MSS014003A

Optimise sustainability of a process or plant area

add topic MSS014004A

Develop team strategies for more sustainable use of resources

add topic MSS015002A

Develop strategies for more sustainable use of resources

add topic MSS015015A

Evaluate sustainability impact of a process

add topic MSS015004A

Design sustainable product or process

add topic MSS024003A

Apply an understanding of environmental principles to a site

add topic MSAPMSUP390A

Use structured problem solving tools

A maximum of eight (8) Group C units may be selected from other qualifications in this Training Package, other endorsed Training Packages and accredited courses where those units are available at Certificate IV, Diploma or Advanced Diploma level. Units chosen should be relevant to the workplace and would normally be drawn from the appropriate sector Training Package, or possibly the Business Services Training Package


    Pathways into the qualification

    This qualification is suitable for either direct entry or progression from the MSS40312 Certificate IV in Competitive Systems and Practices.

    Pathways from the qualification

    Further training pathways from this qualification includes the MSS60312 Advanced Diploma of Competitive Systems and Practices and the MSS70312 Vocational Graduate Certificate in Competitive Systems and Practices.

Entry Requirements

This qualification has no formal entry requirement. However, it should be noted that this qualification is not intended to supply operational or technical skills that are used in conjunction with competitive systems and practices skills and knowledge.

The qualification assumes that a learner has current or past work experience where operational or technical skills have already been gained and a managerial or technician level of responsibility exists. The qualification is not suitable for direct entry from school.

Licensing Information

There are no specific licences that relate to this qualification.

Employability Skills

The following table contains a summary of the employability skills as identified by industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that reflect skill requirements for this level.

Employability Skill

Industry/enterprise requirements for this qualification include:


Manage implementation of OHS procedures and develop and distribute related safety information

Develop standardised documentation on behalf of an area or group of work teams

Share and discuss information with others about enterprise activities

Develop and communicate workplace procedures

Provide information and clarifications to team leaders and other employees on workplace procedures

Provide and interpret instructions, specifications, standard operating procedures and other work-related documents

Provide assistance or information to relevant personnel

Debrief on workplace changes with relevant stakeholders

Record production or other work-related information

Access and use workplace communication tools and equipment

Apply numeracy skills to work procedures

Provide information about team activities to managers, supervisors and customers


Identify roles of work teams where teamwork is used as the form of work organisation

Supervise and lead others in a production environment

Share work related information with peers, including team members, supervisors and management

Identify hazards to employees and visitors

Identify the value chain and advise other employees as to how they can contribute to the final quality of the product

Review changes to work practices and work relationships with team leaders and other employees

Provide assistance with planning work operations, as required

Seek assistance with work operations from specialists and other employees, as required

Participate in multidisciplinary teams, as required


Monitor operations, administration, logistics and maintenance activities

Analyse inconsistencies, non-compliances, faults or hazards

Identify factors within work area that are a constraint to work efficiency or reaching of production outcomes

Identify essential and non-essential practices

Implement methods of increasing features/benefits of products or processes

Monitor responsibilities of teams and make improvements to work organisation

Identify process steps which cause a problem and implement improvement processes

Monitor OHS performance and implement OHS improvement processes

Compare shift or area required performance with actual performance

Identify situations where compliance to specifications or safety standards is unlikely

Identify, recommend and implement improvements

Distinguish between random and identifiable causes of work problems

Identify causes of identified faults and take appropriate action

Investigate causes of quality deviations

Undertake root cause analysis (RCA)

Identify deviations and fault patterns

Initiative and enterprise

Mange procedures and systems for optimum outcomes

Analyse feedback on procedures and systems

Analyse problems, implications or suggestions for improvements

Adjust work activities according to changes in customer requirements

Identify methods of increasing contribution of work teams to the value chain

Identify and implement changes and improvements

Monitor processes and equipment to ensure cost-efficiency

Manage 5S procedures

Implement and monitor work practices to reduce waste

Participate in multidisciplinary teams to develop new products or processes

Planning and organising

Plan work of teams to meet required standards

Ensure work areas comply with OHS procedures

Identify and manage processes, tools and materials

Implement improvements in accordance with procedures

Monitor and adjust production/process

Distinguish between essential and non-essential practices

Implement use of planning tools within work of teams

Monitor implementation of 5S procedures in teams

Determine and prioritise required actions

Collect, organise and analyse information from work activities

Monitor work activities according to safety and workplace standards

Set production targets and outcomes

Interpret data and information as required by own job

Ask questions to ensure there is understanding of work requirements in teams and among other employees


Recommend methods of increasing own contribution to the value chain

Adjust work processes according to procedures and customer requirements

Identify and manage impact of change in own work

Minimise waste in own work activity

Assess own work performance

Set personal objectives for work performance

Manage own time


Identify skill requirements of self and team members

Arrange skill development training for self and others

Adapt to changing work requirements

Ask questions to aid learning of others

Identify personal skill gaps and additional skill needs

Ask questions to ensure understanding of own work requirements

Monitor own work and identify areas for improvement

Seek feedback on work performance

Provide feedback on work performance to team leaders and team members


Monitor technology to ensure safety according to legislative requirements and workplace standards

Identify equipment and processes appropriate for jobs and skill levels of employees

Provide appropriate equipment to ensure safety and efficiency according to skill levels of employees

Assess operational efficiency of technology within own skill level and that of team members

Act on reports of faulty operation of equipment

Analyse data and other information from equipment reports

Conduct failure mode effects analyses

Use information technology appropriate for job

Manage maintenance procedures appropriate to job and processes according to skill levels of team members