Certificate III in Water Operations

To achieve this qualification the candidate must demonstrate competency in 11 units of competency, comprising three core and eight elective units.



All units must be completed.

add topic NWP301B

Implement, monitor and coordinate environmental procedures

add topic BSBWOR301A

Organise personal work priorities and development

add topic BSBOHS303A

Contribute to OHS hazard identification and risk assessment


Eight elective units must be completed.

The elective units must comprise at least four and up to eight electives drawn from the elective pool below.

The balance of units required to complete the qualification may be selected according to the following rules.

A maximum of three water industry specific elective units (coded NWP) may be drawn from the Certificate II in this Training Package.

A maximum of three units may be drawn from this Training Package at Certificate IV level.

A maximum of three units may be drawn from another endorsed Training Package or Accredited Course at Certificate III or IV levels.

add topic NWP300B

Provide and promote customer service

add topic NWP302A

Install meters for non-potable, non-urban water supplies

add topic NWP303A

Monitor and control maintenance of water and wastewater system assets

add topic NWP304A

Maintain meters for non-potable, non-urban water supplies

add topic NWP305B

Monitor and conduct minor maintenance of complex flow-control and metering devices

add topic NWP308B

Test and commission wastewater collection systems

add topic NWP309B

Test and commission water distribution systems

add topic NWP310B

Monitor and operate water distribution systems

add topic NWP311B

Monitor and operate wastewater collection and transfer systems

add topic NWP315B

Investigate and report breaches of water industry legislation

add topic NWP316B

Monitor and schedule water deliveries

add topic NWP317B

Control water quality in distribution systems

add topic NWP318A

Monitor and operate gated spillways

add topic NWP319A

Monitor and control dam operations

add topic NWP320B

Monitor and implement dam maintenance

add topic NWP321B

Inspect and operate groundwater regulation

add topic NWP322B

Inspect and operate surface water systems

add topic NWP323B

Monitor and coordinate catchment operations

add topic NWP324B

Inspect and report river regulation operations

add topic NWP326A

Conduct and report dam safety instrumentation monitoring

add topic NWP327A

Inspect and report on concrete dam safety

add topic NWP328A

Inspect and report on embankment dam safety

add topic NWP330B

Establish positions of underground utilities using locating devices

add topic NWP331B

Inspect conduit and report on condition and features

add topic NWP332B

Monitor, operate and control drainage operations

add topic NWP333B

Monitor and control rural water distribution operations

add topic NWP338B

Perform odour and infiltration investigations

add topic NWP339B

Perform leak detection

add topic NWP340A

Measure and process hydrometric stream discharge data using wading gaugings

add topic NWP341A

Install and maintain hydrometric instruments and equipment

add topic NWP342A

Commission, decommission and monitor hydrometric sites, stations and facilities

add topic NWP345B

Monitor, operate and control water treatment processes

add topic NWP346B

Monitor, operate and control wastewater treatment processes

add topic NWP347B

Monitor, operate and control coagulation and flocculation processes

add topic NWP348B

Monitor, operate and control sedimentation and clarification processes

add topic NWP349B

Monitor operate and control incineration processes

add topic NWP350B

Monitor, operate and control aerobic bioreactor processes

add topic NWP351B

Monitor, operate and control activated sludge processes

add topic NWP352B

Monitor, operate and control dissolved air flotation processes

add topic NWP353B

Monitor, operate and control anaerobic bioreactor processes

add topic NWP354B

Monitor, operate and control granular media filtration processes

add topic NWP355B

Monitor, operate and control membrane filtration processes

add topic NWP356B

Monitor, operate and control ion exchange processes

add topic NWP357B

Monitor, operate and control reverse osmosis and nano filtration processes

add topic NWP359B

Monitor, operate and control nutrient removal processes

add topic NWP360B

Monitor, operate and control dewatering processes

add topic NWP361B

Monitor, operate and control gas scrubber treatment processes

add topic NWP362B

Monitor, operate and control reclaimed water irrigation

add topic NWP363B

Monitor performance and control maintenance of treatment plant assets

add topic NWP364B

Perform laboratory testing

add topic NWP365A

Identify and confirm blue green algae outbreaks

add topic NWP366A

Monitor, operate and control chloramination disinfection processes

add topic NWP367A

Monitor, operate and control activated carbon adsorption processes

add topic NWP368A

Respond to blue green algae incidents

add topic LGAWORK405A

Plan and supervise roadworks

add topic LGAWORK406A

Supervise concrete works


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Qualification Summary

Qualification code: NWP30107

Qualification title: Certificate III in Water Operations

The following table contains a summary of the employability skills as identified by the water industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include the following facets:


communicates effectively and appropriately with customers, colleagues and contractors

communicates effectively in a diverse workforce

negotiates and resolves disputes and minimises customer concerns

uses complex communication techniques, including:

verbal and non-verbal language

two-way interaction

constructive feedback

active listening

questioning to clarify and confirm understanding

interpreting verbal and non-verbal messages

observation techniques

uses positive, confident and cooperative language

controls tone of voice and body language

uses language and concepts appropriate to cultural differences

clear presents options and consequences

demonstrates flexibility and willingness to negotiate

communicates OHS policies and procedures

communicates environmental plans and procedures within the workplace

understands and interprets a range of technical documents, including relevant:

regulatory, legislative, licensing and organisational requirements

codes and standards



organisational policies

understands relevant definitions, terminology, symbols and language

discusses organisational issues

reports and records hazards and risks

participates in ensuring compliance with standards, regulations and policies

maintains calibration records and certificates according to organisational and statutory requirements

collects and analyses data on system performance and usage and reports according to organisational requirements

prepares clear and concise reports for use in court proceedings according to stakeholder and organisational requirements

maintains and checks records and documents


works collaboratively and effectively with team members and contractors

participates in regular reviews of environmental procedures

uses resources to undertake team tasks and meet customer service levels

refers customer concerns related to organisational liability to appropriate persons or departments according to organisational policy

monitors work processes and ensures safe work practices

contributes to the development, refinement and improvement of organisational quality service policies and standards

relates positively to fellow workers and the management team

Problem solving

responds effectively to hazards, risks and emergencies

conducts relevant tests and monitoring procedures

inspects water facilities (e.g. dams, distribution systems and treatment facilities) to identify actual or potential problems

takes steps to resolve customer concerns or complaints according to organisational policies and procedures

analyses problems and applies appropriate remedial solutions

controls and integrates processes to maintain and optimise operating parameters

detects faults in operational condition of system and network

performs various calculations

rectifies equipment faults

Initiative and enterprise

identifies risks and hazards

identifies typical faults and problems and takes necessary remedial action

applies knowledge of the effects of weather and conditions on operation of collection and transfer systems

identifies opportunities for improved water management

proactively implements effective customer service strategies and tactics

Planning and organising

participates in effective implementation of organisation's operational plans

monitors and assesses relevant water tests

investigates water quality problems and investigates the causes according to organisational and statutory requirements

contributes to effective management of water operation's assets

installs and commissions new assets and equipment

Self management

manages own performance to ensure required levels of service standards, work quality and professional competence

manages work priorities

plans and applies team and work activities to meet customer satisfaction and minimise inconvenience

uses feedback to improve own performance


seeks feedback on personal performance

uses information effectively to improve work performance

learns from colleagues as part of effective teamwork

reviews personal work performance to identify opportunities to improve service provision to customers

identifies opportunities to improve services or processes and communicates them to colleagues


reads meters

uses water management equipment, including:

pipes and fittings

gravity systems

pumping and valving systems

control systems

system hydraulics

uses workplace computer equipment

maintains and understands capabilities and limitations of plant, equipment and tools

conducts maintenance on devices and equipment

uses technology to improve efficiency and effectiveness of managing work

The high proportion of electives required by this qualification means that the facets of the above employability skills are representative of the water industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.