The Certificate IV in Water Operations supports candidates seeking competency and requiring increasingly specialised technical skills or those who require a broad range of skills.
To achieve this qualification the candidate must demonstrate competency in nine units, comprising two core and seven elective units of competency.
Qualification title: Certificate IV in Water Operations
The following table contains a summary of the employability skills as identified by the water industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include the following facets:
Communication
communicates OHS policies and procedures
communicates environmental plans and procedures within the workplace
communicates effectively with customers
interprets a range of complex and technical documents, including relevant:
regulatory, legislative, licensing and organisational requirements
codes and standards
specifications
organisational policies
understands relevant definitions, terminology, symbols and language
discusses organisational issues
reports and records hazards and risks
participates in ensuring compliance with standards, regulations and policies
maintains and checks records and documents
communicates effectively with a range of relevant parties
articulates complex ideas clearly
analyses and evaluates reports and reference materials
Teamwork
demonstrates leadership within work teams
conducts briefing with team members
collaboratively and effectively implements operational plans
works collaboratively with relevant stakeholders
supervises and checks others' work, monitors work processes and ensures safe work practices
verifies competence of operators undertaking inspections
coordinates a range of team members and activities
ensures that relevant workforce participates in reviews of environmental procedures and prepares reports according to organisational procedures
relates positively to fellow workers and the management team
Problem solving
responds effectively to hazards, risks and emergencies
oversees processes within the water industry to ensure the effective and continuous provision of water services
analyses problems and applies appropriate remedial solutions
performs various calculations to provide data for the analysis and development of options and solutions
monitors assets to ensure performance meets specifications in management plans
identifies and rectifies faults
identifies links between operational problems and maintenance activities
identifies hazards and develops appropriate responses to control and mitigate risks in accordance with regulations and legislation
Initiative and enterprise
proactively implements effective customer service strategies and tactics
identifies risks and hazards
identifies typical faults and problems and takes necessary remedial action
investigates breaches of contracts
develops and checks contingency plans for new types of industries or processes
establishes processes to identify and report non-compliance
identifies opportunities for improved water management
Planning and organising
participates in effective implementation of organisation's operational plans
schedules activities to meet current and potential problems
participates in and coordinates elements of effective delivery of services
participates in the provision of appropriate information to inform workplace processes
monitors and assesses relevant water tests
contributes to the management of workplace contracts
Self management
manages own performance to ensure required levels of service standards, work quality and professional competence
manages work priorities
monitors assets to ensure that progress follows plans
uses feedback to improve own performance
Learning
seeks feedback on personal performance
uses information effectively to improve work performance
learns from colleagues as part of effective teamwork
Technology
reads meters
monitors water management equipment
uses relevant computer equipment
maintains and understands capabilities and limitations of plant, equipment and tools
uses technology to improve efficiency and effectiveness of managing work
The high proportion of electives required by this qualification means that the facets of the above employability skills are representative of the water industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.