Certificate IV in Government (Service Delivery)

This specialist qualification covers the competencies required for working without supervision delivering services in a government service delivery context in the public sector. Technical and agency-specific systems and procedures form the context for performance and indicative examples are referenced in the Range Statements and Evidence Guides for each unit. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where free electives are available these may be drawn from this or other Training Packages to reflect the particular work context or career plans of the individual.


This qualification requires 15 units of competency consisting of:

10 core units

5 elective units including:

a maximum of 1 unit from Group A

3 units from Group B

up to 2 units from elsewhere within this Training Package, any endorsed Training Package or Accredited Course

Units selected should not duplicate content already covered by other units in this qualification.

**All elective units must be selected from a Certificate III qualification level or higher, unless otherwise stated.

Core Units

add topic PSPETHC401A

Uphold and support the values and principles of public service

add topic PSPGOV402B

Deliver and monitor service to clients

add topic PSPGOV408A

Value diversity

add topic PSPGOV412A

Use advanced workplace communication strategies

add topic PSPGOV422A

Apply government processes

add topic PSPLEGN401A

Encourage compliance with legislation in the public sector

add topic PSPPOL404A

Support policy implementation

add topic PSPGSD401A

Identify and select government service delivery options

add topic PSPGSD402A

Administer government service delivery requirements

add topic PSPGSD403A

Conduct government service delivery interviews

Group A Elective Units

add topic PSPOHS301A

Contribute to workplace safety

add topic PSPOHS401B

Implement workplace safety procedures and programs (supervisory staff)

Group B Elective Units

add topic PSPGSD404A

Administer delivery of financial and other benefits

add topic PSPGSD405A

Introduce the government service delivery model

add topic PSPGSD406A

Facilitate participation in government service delivery

add topic PSPGSD407A

Assist self-management of government service offers

add topic PSPGSD408A

Assist government service recipients with complex needs

add topic PSPGSD409A

Deal with incorrect payments and debts

add topic PSPGOV413A

Compose complex workplace documents

add topic PSPGOV419A

Work with interpreters

add topic PSPGOV421A

Exercise delegations


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Not applicable.