Certificate IV in Government (Injury Claims Administration )

Qualification Descriptor

This specialist qualification covers the competencies required of injury claims administrators in the public sector. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of Electives is possible in the qualification packaging rules, Electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual.


Qualification Rules

This qualification requires 15 units of competency consisting of:

10 core units

5 elective units

Choose 5 elective units from the list below:

a maximum of 1 unit from Group A

2 units from Group B

and 2 units from elsewhere within this Training Package, or any endorsed Training Package or Accredited Course.

Units selected should not duplicate content already covered by other units in this qualification. from Certificate III and above


Core Units

add topic PSPETHC401A

Uphold and support the values and principles of public service

add topic PSPGOV402B

Deliver and monitor service to clients

add topic PSPGOV408A

Value diversity

add topic PSPGOV412A

Use advanced workplace communication strategies

add topic PSPGOV422A

Apply government processes

add topic PSPLEGN401A

Encourage compliance with legislation in the public sector

add topic PSPPOL404A

Support policy implementation

add topic PSPIM401A

Conduct initial claim assessments

add topic PSPIM408A

Monitor and review injury management cases

add topic PSPIM409A

Maintain injury management case files

Group A Elective Units

add topic PSPOHS301A

Contribute to workplace safety

add topic PSPOHS401B

Implement workplace safety procedures and programs (supervisory staff)

Group B Elective Units

add topic PSPIM301A

Process claims

add topic PSPIM403A

Make claim determinations

add topic PSPIM406A

Implement and monitor return to work plans

add topic PSPIM407A

Promote and educate about injury management

add topic PSPREG410B

Give evidence


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Not applicable.