This specialist qualification covers the competencies required of injury management case managers in the public sector. Electives should reflect the responsibilities of the individual and the job skills required for effective performance. Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual.
11 units of competency are required for this qualification: 8 core units 3 elective units: Choose 1 unit from the Group A elective list below. Choose 2 units from the elective Group B list below, or from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course. Units selected should not duplicate content already covered by other units in this qualification. All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated. ** For this qualification, a maximum of 1 unit from Certificate IV level may be used. | |
Core Units | |
Promote the values and ethos of public service | |
Promote diversity | |
Use complex workplace communication strategies | |
Promote compliance with legislation in the public sector | |
Determine liability and negotiate settlements | |
Manage case direction and outcomes | |
Maintain and monitor service standards | |
Contribute to a quality injury management system | |
Group A electives | |
Monitor and maintain workplace safety | |
Monitor a safe workplace | |
Group B electives | |
Develop client services | |
Support workplace coaching and mentoring | |
Undertake negotiations | |
Manage conflict | |
Provide leadership | |
Refine complex workplace documents | |
Develop and use emotional intelligence | |
Coordinate risk management | |
Manage performance | |
Develop, facilitate and monitor all aspects of case management | |
Promote high quality case management | |
Not applicable.
Not applicable.
Not applicable.
Not applicable.
