Certificate II in Public Safety (Police Liaison)

Not applicable.


Qualification Requirement: 7 units

All 7 core units

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.


Core Units

add topic PUACOM001C

Communicate in the workplace

add topic PUACOM002B

Provide services to clients

add topic PUAOHS001C

Follow defined occupational health and safety policies and procedures

add topic PUAOPE013A

Operate communications systems and equipment

add topic PUAPOLIM001A

Assist police with members of a culturally specific community

add topic PUATEA001B

Work in a team

add topic PUATEA004D

Work effectively in a public safety organisation


Information about customising PUA00 Public Safety Training Package qualifications is on page 12.


    Pathways into the qualification

    In the public safety industry, qualification pathways depend on a range of factors specific to each industry such as organisational/agency structure, promotional structure and rank structure.

    Liaison and community policing qualifications have been developed to set agreed minimum standards that should be contextualised within the specifics of each jurisdiction/agency/ organisational policy and procedure.

    There are no specified pre-requisites for entry to this qualification.

    Pathways from the qualification

    After achieving the PUA20310 Certificate II in Public Safety (Police Liaison), candidates may undertake a range of qualifications relevant to their role. Pathways for candidates considering this qualification may include to:

    commence the PUA30310 Certificate III in Public Safety (Police Liaison)

    undertake further liaison related qualifications.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for PUA20310 Certificate II in Public Safety (Police Liaison)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA20310 Certificate II in Public Safety (Police Liaison) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


communicate clearly, need for additional support to appropriate person

meet organisation's standards of style and accuracy in presentation of written documents

use questioning, learning and summarising skills to establish client needs


assist team members to ensure efficient and safe completion of tasks in accordance with organisation's policies and procedures

encourage and acknowledge participation by team members

make contributions in small informal group activities and meetings to facilitate outcomes

Problem solving

identify and resolve particular misunderstandings in communication between other police and members of a culturally specific community

identify hazards and assess risks

recognise problems and conflict and resolve through agreed and accepted processes

Initiative and enterprise

observe confidentiality in accordance with organisation's policies and procedures

raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation

suggest strategies to achieve service objectives while respecting cultural differences

Planning and organising

complete tasks are and achieve results with minimum supervision

establish appropriate decision making processes with client and relevant stakeholders

select and implement appropriate response


assess work load and set priorities within allocated timeframes

monitor own work to ensure compliance with organisational requirements

recognise and manage signs of personal stress and take appropriate action to ensure continued work effectiveness


access workplace information and seek clarification where necessary

identify training and development needs relevant to area of work in conjunction with supervisor and follow up with relevant personnel

maintain currency of required licences and certificates


correctly utilise communications system to facilitate transmission and reception

inspect and maintain communications systems ensuring operational readiness according to organisational policies and procedures

use communications systems and equipment