Certificate II in Public Safety (Police Liaison)
7 units of competency are required for this qualification including:
7 core units
Communicate in the workplace
Provide services to clients
Follow defined occupational health and safety policies and procedures
Operate communications systems and equipment
Assist police with members of a culturally specific community
Work in a team
Work effectively in a public safety organisation
Information about customising PUA12 Public Safety Training Package qualifications in the
Pathways into the qualification
In the public safety industry, qualification pathways depend on a range of factors specific to each industry such as organisational/agency structure, promotional structure and rank structure.
Liaison and community policing qualifications have been developed to set agreed minimum standards that should be contextualised within the specifics of each jurisdiction/agency/ organisational policy and procedure.
There are no specified pre-requisites for entry to this qualification.
Pathways from the qualification
After achieving the PUA20312 Certificate II in Public Safety (Police Liaison), candidates may undertake a range of qualifications relevant to their role. Pathways for candidates considering this qualification may include to:
commence the PUA30312 Certificate III in Public Safety (Police Liaison)
undertake further liaison related qualifications
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA20312 Certificate II in Public Safety (Police Liaison) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.
Employability Skills Statement
communicate clearly, need for additional support to appropriate person
meet organisationâ€™s standards of style and accuracy in presentation of written documents
use questioning, learning and summarising skills to establish client needs
assist team members to ensure efficient and safe completion of tasks in accordance with organisationâ€™s policies and procedures
encourage and acknowledge participation by team members
make contributions in small informal group activities and meetings to facilitate outcomes
identify and resolve particular misunderstandings in communication between other police and members of a culturally specific community
identify hazards and assess risks
recognise problems and conflict and resolve through agreed and accepted processes
Initiative and enterprise
observe confidentiality in accordance with organisationâ€™s policies and procedures
raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
suggest strategies to achieve service objectives while respecting cultural differences
Planning and organising
complete tasks are and achieve results with minimum supervision
establish appropriate decision making processes with client and relevant stakeholders
select and implement appropriate response
assess work load and set priorities within allocated timeframes
monitor own work to ensure compliance with organisational requirements
recognise and manage signs of personal stress and take appropriate action to ensure continued work effectiveness
access workplace information and seek clarification where necessary
identify training and development needs relevant to area of work in conjunction with supervisor and follow up with relevant personnel
maintain currency of required licences and certificates
correctly utilise communications system to facilitate transmission and reception
inspect and maintain communications systems ensuring operational readiness according to organisational policies and procedures
use communications systems and equipment