Certificate II in Public Safety (SES Operations)

Not applicable.


Qualification Requirement: 7 units

All 6 core units plus 1 elective unit from the list below

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

Pathways into the qualification and pathways from the qualification

Within the SES sector, pathways into and from qualifications are based on organisational requirements and capabilities, as well as the requirement to meet unit of competency pre-requisites.


Core Units

add topic PUACOM001C

Communicate in the workplace

add topic PUAOHS001C

Follow defined occupational health and safety policies and procedures

add topic PUAOPE013A

Operate communications systems and equipment

add topic PUASES012A

Work as a team member in an emergency operations centre

add topic PUATEA001B

Work in a team

add topic PUATEA004D

Work effectively in a public safety organisation


Elective Units

add topic HLTFA201A

Provide basic emergency life support

add topic PUACOM002B

Provide services to clients

add topic PUAEQU001B

Prepare, maintain and test response equipment

add topic PUALAW001B

Protect and preserve incident scene

add topic PUASAR022A

Participate in a rescue operation

add topic PUAEME001B Provide emergency care


add topic HLTFA201A Provide basic emergency life support


HLT unit has been imported from the HLT07 Health Training Package.

Information about customising PUA00 Public Safety Training Package qualifications is on page 12.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for PUA20510 Certificate II in Public Safety (SES Operations)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA20510 Certificate II in Public Safety (SES Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


evaluate information for currency and correctness, and provide advice to the operations manager

maintain a reminder system to support the operations manager

maintain incident files in accordance with organisation's policies and procedures

obtain and analyse initial operational and task information to determine likely nature of response

record operational information legibly using organisation standard documentation and apply initial priorities

seek operational information from relevant persons or organisations according to organisation's policy and procedures

update information displays as required by organisation's standard operating procedures

use active listening skills and questioning techniques to clarify issues

use language in all communications that is clear concise and appropriate to client, assignment and organisation's requirements


disseminate information to organisations, teams and individuals as required in accordance with organisation's policy and procedures

hand over to incoming shift in a clear manner that includes relevant information

take part in group discussions and informal meetings

use participative arrangements, which may include occupational health and safety committees team or workgroup meetings

Problem solving

apply ability to read and interpret maps

apply fault finding techniques

employ alternative communication strategies

provide emergency care pending the arrival of appropriately qualified personnel

recognise and resolve problems and conflict

recognise hazards in the work area, rectify them where possible and report to designated personnel according to workplace procedures

Initiative and enterprise

raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation

use improvised techniques due to limited access to equipment

Planning and organising

activate operations centre staff in accordance with unit standard operating procedures

clean operations centre, restocking consumables and servicing equipment as needed to allow rapid reactivation when required

inform other organisations that the operations centre has been activated in accordance with standard operating procedures

open and prepare operations centre by activating communications systems, and access appropriate plans and directories in accordance with unit standing operating procedures

prepare briefing areas


identify training and development needs relevant to the area of work

maintain conduct at all times in accordance with organisation's policies, procedures and standards

maintain work effectiveness

observe designated dress codes

participate in programs to ensure level of expertise meets organisation's requirements

recognise and manage signs of personal stress

recognise and report signs and symptoms of operational stress

recognise level of well being necessary to perform work effectively


ensure required licences and certificates are current

identify training and development needs relevant to the area of work in conjunction with the supervisor and follow up with relevant personnel

learn about communications systems used in the organisation's operations centres and the requirements for drafting situation reports, operation orders

learn about local operations centre activation procedures

learn about nature of local hazards and methods of combating these, and about local information management systems

learn about standing operating procedures, local and state emergency management plans, relevant legislation and regulations

participate in programs to ensure level of expertise meets organisation's requirements


access and interpret workplace information

activate and always test communication systems

prepare statistical summaries

transmit and receive communications

use fax, telephone and radio systems, internet or intranet communications, other equipment or methods (such as couriers) as specified or relevant

use information technology effectively