Certificate III in Public Safety (Emergency Communications Centre Operations)
11 units of competency are required for this qualification including:
3 core units
8 elective units
Choose a minimum of 6 elective units from the list below.
Choose the remaining 2 elective units from either the elective list below or elsewhere within this training package or another endorsed training package, or accredited course.
Only one unit may be chosen from the Group A elective list.
All elective units selected from outside this qualification must be from an equivalent qualification level or higher.
Elective units selected must not duplicate content already covered by other units in this qualification.
Where a pre-requisite unit is attached to a unit it is identified by this symbol .
The pre-requisite units attached to any of the units must be undertaken and are additional to the number of units required for the qualification.
Communicate in the workplace
Operate telephony systems
Process emergency incident calls and enquiries
Operate and control radio networks
Operate computer aided dispatch system
Dispatch resources from within an emergency communications centre
Follow defined occupational health and safety policies and procedures
Work in a team
Provide emergency care
Provide basic emergency life support
Read and interpret maps
Respond to and maintain monitored alarm systems
Receive and action notification of uncontrolled hazardous materials situations
PUAECO001A Operate telephony systems
Operate communications systems and equipment
Work as a team member in an emergency operations centre
Work effectively in a public safety organisation
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:
after achieving the PUA21012 Certificate II in Public Safety (Aquatic Rescue)
working in an emergency communications centre operations role
with vocational experience in emergency communications centre operations roles
Pathways from the qualification
After achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role, such as:
PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)
PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations)
PUA41012 Certificate IV in Public Safety (Leadership)
PUA41112 Certificate IV in Public Safety (Community Safety)
Employability Skills Summary for PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Employability Skills Statement
control the conversation to ensure necessary information is obtained from the caller
use active listening skills and questioning techniques to clarify issues
use codes, abbreviations, prowords or specialist terminology in the transmission of information
encourage and acknowledge participation by team members
make contributions to participative arrangements in the workplace (such as occupational health and safety committees team or workgroup meetings) within organisational procedures and scope of responsibilities and competencies
request assistance in the completion of tasks from other team members where appropriate
identify and communicate difficulties/problem areas to the appropriate person
identify and report faulty equipment in accordance with the organisation's policies and procedures, and employ alternative strategies employed when necessary
make decisions and solve problems to prioritise requests
Initiative and enterprise
make contributions to identifying team goals and objectives
raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
understand, acknowledge and accurately represent to others where required, views and opinions of individuals or a group
Planning and organising
prioritise request/s for assistance in accordance with agency protocols and legislation where required
receive, record and relay information
summarise and communicate information using clear and appropriate language, in accordance with the organisation's policies and procedures
maintain readiness in periods of low operational activity
respond calmly to multiple demands in high operational activity
learn about communication protocols
learn about the meaning of occupational health and safety signs and symbols relevant to area of work
learn about the types of emergencies (with regards to relevant legislation)
effectively use telephony equipment, radios, computer systems and associated software
use equipment designed to receive incoming incident calls/enquiries in accordance with the organisation's and supplier's procedures
use equipment relating to incident/information management