Certificate IV in Public Safety (Emergency Communications Centre Operations)
Qualification Requirement: 14 units
All 11 core units plus 3 elective units
Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .
The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.
The 3 elective units may be taken from the elective units listed below and may include 2 units taken from the same qualification level or a higher level within this Training Package, any other endorsed Training Package or from an accredited course.
Coordinate emergency communications centre operations
Maintain standards of emergency service delivery
Communicate in the workplace
Follow defined occupational health and safety policies and procedures
Conduct briefings and debriefings
Work in a team
Lead, manage and develop teams
Work effectively in a business continuity context
Provide training through instruction and demonstration of work skills
Contribute to the implementation of emergency procedures
Monitor safe workplaces
Support logistics in the field
Liaise with media at a local level
Contribute to assessment
*The following three TAAASS units only count for one unit:
Plan and organise assessment
Participate in assessment validation
BSB units have been imported from the BSB07 Business Services Training Package.
TAA units have been imported from the TAA04 Training and Assessment Training Package.
Information about customising PUA00 Public Safety Training Package qualifications is on page 12.
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:
after achieving the PUA33010 Certificate III in Public Safety (Emergency Communications Centre Operations)
after achieving the PUA30510 Certificate III in Public Safety (SES Operations)
after achieving the PUA30601 Certificate III in Public Safety (Firefighting and Emergency Operations)
after achieving the PUA30701 Certificate III in Public Safety (Firefighting Operations)
after achieving the PUA31310 Certificate III in Public Safety (Aquatic Search and Rescue)
with extensive vocational experience in emergency communications centre operations roles.
Pathways from the qualification
After achieving the PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.
Employability Skills Summary for PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations)
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA42710 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.
Employability Skills Statement
communicate effectively with peers and agency management
liaise with appropriate agencies to meet service delivery requirements
record incident and or event information accurately in accordance with organisational requirements
allocate, supervise and review shift activities of the team
maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing
maintain liaison with senior management and on-call personnel
analyse and remediate system faults and equipment failures
identify improvements/amendments to policy, systems and procedures
review activity against the policies, practices and training to identify any discrepancies
Initiative and enterprise
identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery
monitor welfare and safety of personnel and take appropriate action as required
select an appropriate location for the brief/debrief
Planning and organising
maintain emergency communications centre staffing levels during times of peak workload
maintain rosters, in accordance with level of responsibility
maintain physical resources required for the operations of the centre at an appropriate level
manage time effectively
operate under general direction and limited supervision
participate as a member of the management team as required
learn about the principles of leadership
learn about the principles of supervision
learn about self management issues such as time management, workplace administration requirements
manage information systems
retrieve and collate data from the organisation's system