Certificate IV in Public Safety (Emergency Communications Centre Operations)
14 units of competency are required for this qualification including:
11 core units
3 elective units
Choose the 3 elective units from either the elective list below or elsewhere within this training package, or another endorsed training package, or accredited course.
Only 1 elective unit may be chosen from the Group A elective list.
Only 1 elective unit may be chosen from the Group B elective list.
All elective units selected from outside this qualification must be from an equivalent qualification level or higher.
Elective units selected must not duplicate content already covered by other units in this qualification.
Coordinate emergency communications centre operations
Maintain standards of emergency service delivery
Communicate in the workplace
Follow defined occupational health and safety policies and procedures
Conduct briefings and debriefings
Work in a team
Lead, manage and develop teams
Work effectively in a business continuity context
Provide work skill instruction
Contribute to the implementation of emergency procedures
Monitor safe workplaces
Contribute to assessment
*The following three TAE units only count for one unit:
Plan assessment activities and processes
Participate in assessment validation
Liaise with media at a local level
Support logistics in the field
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:
after achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)
after achieving the PUA30512 Certificate III in Public Safety (SES Operations)
after achieving the PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)
with extensive vocational experience in emergency communications centre operations roles
Pathways from the qualification
After achieving the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.
Employability Skills Summary for PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations)
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Employability Skills Statement
communicate effectively with peers and agency management
liaise with appropriate agencies to meet service delivery requirements
record incident and or event information accurately in accordance with organisational requirements
allocate, supervise and review shift activities of the team
maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing
maintain liaison with senior management and on-call personnel
analyse and remediate system faults and equipment failures
identify improvements/amendments to policy, systems and procedures
review activity against the policies, practices and training to identify any discrepancies
Initiative and enterprise
identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery
monitor welfare and safety of personnel and take appropriate action as required
select an appropriate location for the brief/debrief
Planning and organising
maintain emergency communications centre staffing levels during times of peak workload
maintain rosters, in accordance with level of responsibility
maintain physical resources required for the operations of the centre at an appropriate level
manage time effectively
operate under general direction and limited supervision
participate as a member of the management team as required
learn about the principles of leadership
learn about the principles of supervision
learn about self management issues such as time management, workplace administration requirements
manage information systems
retrieve and collate data from the organisation's system