Certificate IV in Public Safety (Emergency Communications Centre Operations)
Not applicable.
Subjects
14 units of competency are required for this qualification including:
11 core units
3 elective units
Choose the 3 elective units from either the elective list below or elsewhere within this training package, or another endorsed training package, or accredited course.
Only 1 elective unit may be chosen from the Group A elective list.
Only 1 elective unit may be chosen from the Group B elective list.
All elective units selected from outside this qualification must be from an equivalent qualification level or higher.
Elective units selected must not duplicate content already covered by other units in this qualification.
Code | Core Units |
Coordinate emergency communications centre operations | |
Maintain standards of emergency service delivery | |
Communicate in the workplace | |
Manage information | |
Follow defined occupational health and safety policies and procedures | |
Conduct briefings and debriefings | |
Work in a team | |
Work autonomously | |
Lead, manage and develop teams | |
Work effectively in a business continuity context | |
Provide work skill instruction | |
Code | Elective Units |
Group A | |
Contribute to the implementation of emergency procedures | |
Monitor safe workplaces | |
Code | Elective Units |
Group B | |
Contribute to assessment | |
*The following three TAE units only count for one unit: | |
Plan assessment activities and processes | |
Assess competence | |
Participate in assessment validation | |
Code | Elective Units |
Group C | |
Liaise with media at a local level | |
Support logistics in the field | |
Manage projects | |
Pathways...
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:
after achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)
after achieving the PUA30512 Certificate III in Public Safety (SES Operations)
after achieving the PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)
with extensive vocational experience in emergency communications centre operations roles
Pathways from the qualification
After achieving the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
Employability Skills Summary for PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations)
Employability Skills are part of a unit of competency.
Employability Skills statements from a selection of units of competency from the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.
This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.
Employability Skill | Employability Skills Statement |
Communication | communicate effectively with peers and agency management liaise with appropriate agencies to meet service delivery requirements record incident and or event information accurately in accordance with organisational requirements |
Teamwork | allocate, supervise and review shift activities of the team maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing maintain liaison with senior management and on-call personnel |
Problem solving | analyse and remediate system faults and equipment failures identify improvements/amendments to policy, systems and procedures review activity against the policies, practices and training to identify any discrepancies |
Initiative and enterprise | identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery monitor welfare and safety of personnel and take appropriate action as required select an appropriate location for the brief/debrief |
Planning and organising | maintain emergency communications centre staffing levels during times of peak workload maintain rosters, in accordance with level of responsibility maintain physical resources required for the operations of the centre at an appropriate level |
Self-management | manage time effectively operate under general direction and limited supervision participate as a member of the management team as required |
Learning | learn about the principles of leadership learn about the principles of supervision learn about self management issues such as time management, workplace administration requirements |
Technology | manage information systems retrieve and collate data from the organisation's system |