Certificate II in Funeral Operations
This qualification provides the skills and knowledge for an individual to be competent in assisting funeral directors to conduct funerals or to undertake mortuary assistant duties, depending on the qualification stream chosen. All qualification outcomes require knowledge and application of funeral services industry protocols when dealing with the bereaved. Work would be undertaken in a funeral home or mortuary.
This qualification is designed to reflect the role of employees who work under supervision. It involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.
This qualification is suitable for an Australian apprenticeship pathway.
Graduates with this qualification who undertake the specialist funeral stream could work in funeral homes assisting the funeral director in transferring deceased remains; preparing, driving and maintaining funeral vehicles; and assisting in the conduct of funerals.
Graduates with this qualification who undertake the specialist mortuary administration stream could work in a funeral home mortuary providing administration and operational support, which may include contact with deceased remains.
Possible job titles include:
funeral director's assistant
funeral escort or driver.
There are no prerequisites for entry to this qualification or units within this qualification with prerequisites.