Certificate II in Funeral Operations

This qualification provides the skills and knowledge for an individual to be competent in assisting funeral directors to conduct funerals or to undertake mortuary assistant duties, depending on the qualification stream chosen. All qualification outcomes require knowledge and application of funeral services industry protocols when dealing with the bereaved. Work would be undertaken in a funeral home or mortuary.

This qualification is designed to reflect the role of employees who work under supervision. It involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.

This qualification is suitable for an Australian apprenticeship pathway.

Job roles

Graduates with this qualification who undertake the specialist funeral stream could work in funeral homes assisting the funeral director in transferring deceased remains; preparing, driving and maintaining funeral vehicles; and assisting in the conduct of funerals.

Graduates with this qualification who undertake the specialist mortuary administration stream could work in a funeral home mortuary providing administration and operational support, which may include contact with deceased remains.

Possible job titles include:

funeral director's assistant

mortuary assistant

funeral escort or driver.

Prerequisite requirements

There are no prerequisites for entry to this qualification or units within this qualification with prerequisites.


Subjects

QUALIFICATION RULES

To achieve a Certificate II in Funeral Operations, 12 units must be completed:

5 core units

3 units from one of the following Specialist Streams:

Specialist Stream A: Funeral

Specialist Stream B: Mortuary Administration

4 elective units:

a minimum of two elective units must be selected from the elective units listed below

a maximum of two elective units not appearing in the list below may be selected from any endorsed Training Package or acrcredited course.

in all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS

add topic SIFCCS001B

Provide service to clients

add topic SIFIND001B

Work effectively in the funeral services industry

add topic SIFIND002A

Deal with grief and trauma

add topic SIFOHS002A

Follow infection and contamination control procedures

add topic SIFOHS001A

Follow OHS procedures

or

add topic SIFOHS003A

Follow mortuary OHS procedures

SPECIALIST STREAM UNITS

Specialist Stream A: Funeral

add topic SIFFNL001A

Transfer deceased persons

add topic SIFFNL002A

Assist with the conduct of a funeral

add topic SIFTVM001A

Drive funeral vehicles

add topic SIFTVM002A

Inspect and maintain vehicles and equipment

add topic TLIC107C

Drive vehicle

Specialist Stream B: Mortuary Administration

add topic BSBINM201A

Process and maintain workplace information

add topic SIFMWK001A

Encoffin the deceased person

add topic SIFMWK002A

Maintain linen supplies

add topic SIFMWK003A

Clean and sterilise mortuary items and equipment

ELECTIVE UNITS

Burials and Cremations

add topic SIFBCR002A

Transfer coffins and caskets

add topic SIFBCR004A

Bury coffins and caskets

add topic SIFBCR006A

Coordinate chapel operations

Building and Grounds Maintenance

add topic SIFBGM002A

Maintain property and structures

Client and Customer Service

add topic SIFCCS002A

Prepare and present finger food

Funeral Operations

add topic SIFFNL001A

Transfer deceased persons

add topic SIFFNL002A

Assist with the conduct of a funeral

Mortuary Work and Embalming

add topic SIFMWK001A

Encoffin the deceased person

add topic SIFMWK002A

Maintain linen supplies

add topic SIFMWK003A

Clean and sterilise mortuary items and equipment

Tools, Vehicles and Machinery

add topic SIFTVM001A

Drive funeral vehicles

add topic SIFTVM002A

Inspect and maintain vehicles and equipment

Imported units of competency

add topic BSBADM101A

Use business equipment and resources

add topic BSBCMN207A

Prepare and process business/financial documents

add topic BSBINM201A

Process and maintain workplace information

add topic BSBINM202A

Handle mail

add topic BSBITU202A

Create and use spreadsheets

add topic BSBWOR204A

Use business technology

add topic HLTFA301B

Apply first aid

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010A

Prepare and serve non-alcoholic beverages

add topic TLIC107C

Drive vehicle

add topic TLID1007C

Operate a forklift

add topic TLIJ107C

Apply quality procedures


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIF20108 Certificate II in Funeral Operations

The following table contains a summary of the employability skills required by the funeral services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Use written and verbal communication skills to determine and confirm work requirements and client needs and to share workplace-related information with internal and external personnel. Read and interpret workplace documentation and complete written documentation to meet workplace and regulatory requirements. Conduct all communications according to funeral services industry communication protocols for dealing with the bereaved.

Problem solving

Identify and clarify problems and develop solutions using existing workplace policies, procedures and practices. Recognise and refer issues beyond own scope of authority for resolution by a supervisor or manager, depending on workplace policy and procedure.

Initiative and enterprise

Take proactive responsibility for own areas of work performance and actively apply workplace policies and procedures to work roles. Take positive action to report hazards or risk situations to supervisors.

Teamwork

Work collaboratively with other team members and external personnel according to workplace policy and procedures and within boundaries of own work responsibilities. Support the team by taking responsibility for own work and acting on instructions from supervisor or manager.

Planning and organising

Understand scope of own work based on relevant workplace information. Use and maintain required resources and manage risk in the context of the job role, established authorities and workplace policy and procedures.

Self-management

Understand and follow legislative and workplace requirements relevant to scope of own work. Monitor own grief responses. Take responsibility for own work performance according to workplace policy and procedures and established workplace practices.

Learning

Identify personal strengths and weaknesses in the context of the job role and take responsibility for formal and informal ongoing learning. Identify and assess sources of funeral services industry information sources. Share skills and knowledge in the workplace through the provision of feedback to other staff, including managers and supervisors.

Technology

Use and maintain a range of technology such as electronic communication equipment for those performing job roles associated with the specialist funeral stream of the qualification. Use and maintain a range of engraving and sterilising equipment for those performing job roles associated with the specialist mortuary administration stream of the qualification. Recognise and report faulty equipment and follow workplace OHS procedures.

Due to the variations in job outcomes related to the specialist streams required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.