Subjects
14 units must be completed:
5 core units
9 elective units comprised of:
a minimum of 5 elective units must be selected from the elective units listed below
a maximum of 4 elective units, first packaged at AQF level 3, 4 or 5 may be selected from elsewhere in SIF Funeral Services Training Package, or any other current Training Package or accredited course. Refer to the AQF packaging of Funeral Services units in the Companion Volume Implementation Guide.
In all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
Core units | ||
Work effectively in the funeral services industry | ||
Deal with grief responses | ||
Coordinate teams | ||
Supervise staff | ||
Implement and monitor work health and safety procedures | ||
Elective units | ||
Administration and Quality | ||
Control and order goods | ||
Conduct internal quality audits | ||
Monitor contracted services and supplies | ||
Building and Grounds Maintenance | ||
Evaluate building and grounds maintenance and development needs | ||
Coordinate building and grounds maintenance and development | ||
Cemetery and Crematoria Administration and Coordination | ||
Coordinate work site activities | ||
Schedule burials or cremations | ||
Coordinate chapel operations | ||
Manage lift and reposition or deepen operations | ||
Arrange and oversee viewings of cremations | ||
Coordinate burial works | ||
Coordinate monument installations | ||
Supervise burials | ||
Supervise cremations | ||
Supervise exhumations | ||
Client Service and Sales | ||
Advise on funeral and burial products and services | ||
Advise on pre-need funeral and burial products and services | ||
Lead customer service teams | ||
Contract Management | ||
Source goods/services and evaluate contractors | ||
Negotiate a contract | ||
Event Management | ||
Organise event infrastructure | ||
Manage on-site event operations | ||
Funeral Operations | ||
Arrange and oversee viewings | ||
Arrange funerals | ||
Arrange intrastate and interstate repatriations | ||
Arrange international repatriations | ||
Coordinate funeral operations | ||
Conduct funerals | ||
Plan and conduct funeral ceremonies | ||
Human Resources | ||
Administer human resources policy | ||
Recruit and select personnel | ||
Industry | ||
Participate in industry networks | ||
Marketing and Public Relations | ||
Make presentations to community groups | ||
Prepare and conduct tours | ||
Liaise with the media | ||
Develop marketing strategies and activities | ||
Coordinate production of brochures and marketing material | ||
Small Business Management | ||
Plan small business finances | ||
Undertake small business planning | ||
Monitor and manage small business operations | ||
Manage small business finances | ||
Sustainability | ||
Implement and monitor environmentally sustainable work practices | ||
Training and Education | ||
Provide work skill instruction | ||
Work Health and Safety | ||
Identify hazards and assess risks in a cemetery or crematorium | ||
Review and develop mortuary work health and safety policies and procedures | ||
Implement and monitor infection and contamination control practices |