Diploma of Mortuary Management

This qualification provides the skills and knowledge for an individual to be competent in a range of management activities requiring planning, implementing and monitoring mortuary practices and procedures. This qualification requires knowledge and application of funeral services industry protocols when dealing with the deceased. Work would be undertaken in a mortuary.

This qualification is designed to reflect the role of employees who work autonomously and manage the work of others. It involves the use of a broad knowledge base incorporating theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.

This qualification is not suitable for an Australian apprenticeship pathway.

Job roles

Graduates with this qualification could work in a funeral home mortuary overseeing all aspects of the operation of the mortuary, including developing, monitoring and evaluating mortuary OHS practices.

Possible job title includes:

mortuary manager.

Prerequisite requirements

Those wishing to gain entry into the Diploma of Mortuary Management will be recognised as competent, through a recognised training program or recognition process, in the following units of competency:


Work effectively in the funeral services industry


Deal with grief and trauma


Encoffin the deceased person


Determine body preparation requirements


Cleanse and disinfect deceased bodies


Set facial features


Restore minor body damage


Restore head damage on autopsied cases


Restore and set eyes after eye donation


Dress bodies and apply cosmetics


Supervise mortuary operations


Determine embalming requirements


Treat the arterial system


Treat abdominal and thoracic cavities


Treat tissue gas


Follow infection and contamination control procedures


Follow mortuary OHS procedures



To achieve a Diploma of Mortuary Management, 12 units must be completed:

all 8 core units

4 elective units:

a minimum of 2 elective units must be chosen from the elective units listed below

a maximum of two elective units not appearing in the list below may be selected from any endorsed Training Package or accredited course.

in all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors)

elective units must be additional to those already counted towards a lower level qualification within this Training Package.


add topic BSBFLM506B

Manage workplace information systems

add topic BSBFLM511B

Develop a workplace learning environment

add topic SIFGLC004A

Monitor contracted services and supplies

add topic SIFMGT003A

Supervise staff

add topic SIFOHS008A

Review and develop mortuary OHS policies and procedures

add topic SIRXMGT003A

Lead and manage people

add topic SIRXOHS003A

Provide a safe working environment

add topic TDTJ197B

Apply quality procedures


Governance and Legal Compliance

add topic SIFGLC002A

Control and order goods

add topic SIFGLC003A

Conduct internal quality audits

Marketing and Public Relations

add topic SIFMPR002A

Prepare and conduct tours

Mortuary Work and Embalming

add topic SIFMWK017A

Design a mortuary

Imported units of competency

add topic BSBCMN403A

Establish business networks

add topic BSBEBUS508A

Build a virtual community

add topic BSBFLM405B

Implement operational plan

add topic BSBFLM409B

Implement continuous improvement

add topic BSBFLM513A

Manage budgets and financial plans within the work team

add topic BSBFLM514A

Manage people

add topic BSBMGT503A

Prepare budgets and financial plans

add topic BSBMGT504A

Manage budgets and financial plans

add topic SRXEMR001A

Respond to emergency situations


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


SIF50108 Diploma of Mortuary Management

The following table contains a summary of the employability skills required by the funeral services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:


Research, read, analyse and communicate workplace information to team members and other managers. Write reports and complete business documentation in the context of own job role. Provide written or verbal feedback to staff on work performance.

Problem solving

Identify and analyse business operations and apply strategic thinking to develop practical and sustainable solutions. Evaluate solutions and ideas and anticipate and address the implications of and consequences of decisions. Review results and provide feedback to relevant team members and external customers as required.

Initiative and enterprise

Monitor business operations and identify areas for improvement. Maintain knowledge of current industry trends and directions. Translate ideas into actions by implementing improvement strategies as required.


Lead a mortuary business team; mentoring and supporting team members. Effectively participate in wider funeral services industry teams and networks; working independently to complete own tasks and also supporting other managers and team members where appropriate.

Planning and organising

Establish and communicate clear goals and deliverables for self and team members within the context of the individual mortuary or broader organisational objectives. Coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and implement changes arising from continuous improvement processes.


Understand and apply legislative requirements and responsibilities. Maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act upon advice and guidance.


Take responsibility for ongoing learning and source and assess information sources. Support the learning of other staff through sharing knowledge and skills in the workplace and identifying appropriate professional development opportunities for staff. Establish and use industry networks to maintain and improve own knowledge.


Select and use appropriate business, information and communications technology to support efficient business operations.